OJ
Org J
Active since Sep 2012
6
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Reviews
6 reviews2 months ago
Never again!!
The first fault was the Volvo branch in Bloemfontein closing down. Suddenly the closest branch to us is more than 400km away. We took the car for a service to get the Engine light which is on sorted. They said we should order the part when we are ready and then come to fix it. I phoned a little while ago, to arrange for the part to be ordered and to make a appointment. Everything were in order according to the person on the phone. When we took the car in, the service advisor did not know anything about the parts, so we drove the 500km for nothing. Because of the distance and time, I needed a new battery for the car in January. I bought one with exactly the same specs but when the car were in for the service, they also wanted to change that battery. When they realised it is not a "Volvo" battery, all the other little things that were bothering were suddenly the new battery's fault. (The problems were there with the previous Volvo battery as well). They did offer to help with the diesel money for our next trip, but what about our Guesthouse fees, the wear and tear on the car and time lost?? I am really frustrated and will not even consider buying a Volvo ever again. some sensors needed to be replaced before you will know if the others need to be replaced too, so we are now close to R100 000 on sensors, and that is on a car that only have 85000km on the clock. That is a bad track record in my eyes.
0 replies
12 months ago
Most terrible service!!!
I did write a previous review, so this is just an update. I have now been without my (Still under guarantee) Laptop since February of this year. The service dept phoned me this morning to inform me that the battery that they were waiting for, for more than a month were not the problem, so now they ordered another part with no ETA for that. So it still is unresolved. How can they expect me to run my business without a laptop for so long? It is terrible service, Also no reply or any contact from them, after my previous complaint on Hellopeter.
0 replies
13 months ago
Aftersales service what is that???
I sent my laptop in for repairs (Still under warranty) around the middle of February 2025. It was sent to Partserve which is the authorised repair centre in Bloemfontein. I had to wait until beginnig of April to get the computer back. When I started it up at home, it had exactly the same problem as before. I had to sent it back, incurring courier fees and now my ETA is "end of May", but i received a call on Friday to inform me that they still dont have a date when the parts will arrive. I am running my business (or at least trying to) from the laptop, so it has been 3 months now that I have to make plans and try to work from my cellphone. It was only a charging problem or some battery issue. I wrote a message to Acer on Facebook, but it stays on "unread". I will definitely not buy an Acer again or recommend it to anyone, if this is the aftersales service.
0 replies
49 months ago
Service as good as great coffee!!
I recently bought a "Bean to cup" coffee machine from this company. I almost asked enough questions for 6 normal customers. Marius who helped me, really went out of his way to answer each and every last question. even send a few videos to help me with my decisions. He kept me up to date of the progress of my order and even helped with the setup of the machine when I received it. He made my shopping experience fun and something I will always remember fondly, when I have a cup of delicious coffee.
0 replies
67 months ago
No reply or correspondence
I serviced my car at Imperial Volvo Bloemfontein a while back. The service cost me R23 000. I did not get a call to hear if everything were OK after the service. The car is idling unevenly after the service and the engine stalled a few times (It is a automatic car). I did write a mail 2 times to Volvo's customer care Mail adress. I did get automated replies to tell me they would respond within 24h of receiving the mail. I still did not hear anything from them. This has now been more than a month, whithout any reply, so I would really not recommend any Volvo in South Africa to anyone due to the following: 1. Because of the poor service we received from Imperial Volvo in Bloemfontein. 2. Because of absolutely no reply to any of my previous complaints to the customer relations E-mail address. 3. Because of the cost to keep the car running. There is no option for a oil-change service if you did not drive the 15000 km within a year. We had to pay for a 160000 km service, while the car now only has 98000 km on the clock. 4. Because the build of the cars is not of high standard. This Volvo is the 1st car that I owned, that had a door lock stop working. (my 40 year old Mercedes still have all the central locking locks working). The safety-belt release button stopped working. The airbag needs an urgent service. The turbo broke, (that were fortunately while the car were still quite new and under the "service plan" so it were a free fix. I were interested in buying a new XC90 for a replacement, but Volvo is now at the bottom of my list.
0 replies
134 months ago
Closing reference numbers
I went online on CS Online, to request a change in my service from Eskom. I got a reference number. After a few weeks, nothing happened. When I went online again, it only showed that my service request has been closed. (which normally mean it has been resolved.) <br> My complaint is that this same closing of my requests has happened to me more than once. It has been almost 6 months since my first request and I am nothing closer to being helped at this stage.<br> <br> <br>
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
4 (66.66666666666667%)