CG
CMH Group
Unclaimed Business
CG
AI Review Summary
Based on recent customer reviews, CMH Group is facing significant customer experience challenges across multiple branches and brands including Volvo, Ford, Nissan, Mahindra, Mazda, Peugeot and Suzuki. Customers consistently mention frustration with after-sales service, unresolved mechanical defects on newly purchased vehicles, prolonged parts delays, and poor communication from dealer principals and service managers. A recurring theme is alleged misrepresentation during sales and a perceived lack of accountability when issues arise. Isolated positive feedback highlights individual sales staff who restored trust through attentive, knowledgeable assistance.
Performance(last 12 months):
Trustindex Rating
2TrustIndex
2
Review Distribution
1.3|29 Reviews
Jul '25 - Jun '26
Recent reviews (29)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
10 Apr 2026, 09:46
Never again!!
The first fault was the Volvo branch in Bloemfontein closing down. Suddenly the closest branch to us is more than 400km away. We took the car for a service to get the Engine light which is on sorted. They said we should order the part when we are ready and then come to fix it. I phoned a little while ago, to arrange for the part to be ordered and to make a appointment. Everything were in order according to the person on the phone. When we took the car in, the service advisor did not know anything about the parts, so we drove the 500km for nothing. Because of the distance and time, I needed a new battery for the car in January. I bought one with exactly the same specs but when the car were in for the service, they also wanted to change that battery. When they realised it is not a "Volvo" battery, all the other little things that were bothering were suddenly the new battery's fault. (The problems were there with the previous Volvo battery as well). They did offer to help with the diesel money for our next trip, but what about our Guesthouse fees, the wear and tear on the car and time lost?? I am really frustrated and will not even consider buying a Volvo ever again. some sensors needed to be replaced before you will know if the others need to be replaced too, so we are now close to R100 000 on sensors, and that is on a car that only have 85000km on the clock. That is a bad track record in my eyes.
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Anonymous
1 reviews | Active since Jan 2020
10 Apr 2026, 09:46
Never again!!
The first fault was the Volvo branch in Bloemfontein closing down. Suddenly the closest branch to us is more than 400km away. We took the car for a service to get the Engine light which is on sorted. They said we should order the part when we are ready and then come to fix it. I phoned a little while ago, to arrange for the part to be ordered and to make a appointment. Everything were in order according to the person on the phone. When we took the car in, the service advisor did not know anything about the parts, so we drove the 500km for nothing. Because of the distance and time, I needed a new battery for the car in January. I bought one with exactly the same specs but when the car were in for the service, they also wanted to change that battery. When they realised it is not a "Volvo" battery, all the other little things that were bothering were suddenly the new battery's fault. (The problems were there with the previous Volvo battery as well). They did offer to help with the diesel money for our next trip, but what about our Guesthouse fees, the wear and tear on the car and time lost?? I am really frustrated and will not even consider buying a Volvo ever again. some sensors needed to be replaced before you will know if the others need to be replaced too, so we are now close to R100 000 on sensors, and that is on a car that only have 85000km on the clock. That is a bad track record in my eyes.
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Anonymous
1 reviews | Active since Jan 2020
3 Apr 2026, 07:17
Massively impressed
To Nasan and Shadwin at CMH Westrand you have gone over and beyond in managing my vehicle purchase which is very refreshing in this day and age.....well done gentlemen you have restored my trust and confidence in dealing with your company.....many many thanks and deepest respect and admiration
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Anonymous
1 reviews | Active since Jan 2020
3 Apr 2026, 07:17
Massively impressed
To Nasan and Shadwin at CMH Westrand you have gone over and beyond in managing my vehicle purchase which is very refreshing in this day and age.....well done gentlemen you have restored my trust and confidence in dealing with your company.....many many thanks and deepest respect and admiration
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Anonymous
1 reviews | Active since Jan 2020
17 Mar 2026, 02:12
Poor after sales service and latent defects
I purchased a VW Caravelle from CMH Toyota Alberton on 10 May 2025. I received the vehicle with latent defects. I had to get the gearbox lever unit replaced on the 19 May (which they ended up paying for), replace both car motor doors on 23 June, (i paid for), had to replace the EGR unit on 22 Aug (I paid for), was told the car had a service which still till today, no information sent through. I asked if i could return the vehicle, and they said i could but as a significantly reduced price which meant I had financial loss. They put their lawyers onto me to get the problem to go away. I expected more of a company like this in terms of accountability and after sales service in sorting their problems out, and not leaving the customer out on their own.
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Anonymous
1 reviews | Active since Jan 2020
17 Mar 2026, 02:12
Poor after sales service and latent defects
I purchased a VW Caravelle from CMH Toyota Alberton on 10 May 2025. I received the vehicle with latent defects. I had to get the gearbox lever unit replaced on the 19 May (which they ended up paying for), replace both car motor doors on 23 June, (i paid for), had to replace the EGR unit on 22 Aug (I paid for), was told the car had a service which still till today, no information sent through. I asked if i could return the vehicle, and they said i could but as a significantly reduced price which meant I had financial loss. They put their lawyers onto me to get the problem to go away. I expected more of a company like this in terms of accountability and after sales service in sorting their problems out, and not leaving the customer out on their own.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
25 Feb 2026, 19:11
No accountability from CMH Ford Hatfield / CMH Group
I am sharing this as a warning to other consumers considering purchasing from CMH Group, specifically CMH Ford Hatfield. I purchased a Foton vehicle which was contractually described as a diesel model. Based on this official documentation, I fueled the vehicle with diesel. I was later informed that the vehicle was in fact petrol, which resulted in engine failure. The OEM has confirmed that the contract contained an error, yet despite this: The dealership refused to take responsibility I was forced to pay for the repairs myself to prevent further loss I continued paying instalments on a vehicle I could not use My formal escalation to CMH Group received no meaningful acknowledgement or resolution I have since submitted a formal request for cancellation of the transaction and full restitution, including reimbur*****t of repair costs and refund of instalments, but this has not been properly addressed. This experience has been financially and emotionally draining and falls far below what any customer should expect when entering into a legally binding vehicle purchase.
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Anonymous
1 reviews | Active since Jan 2020
25 Feb 2026, 19:11
No accountability from CMH Ford Hatfield / CMH Group
I am sharing this as a warning to other consumers considering purchasing from CMH Group, specifically CMH Ford Hatfield. I purchased a Foton vehicle which was contractually described as a diesel model. Based on this official documentation, I fueled the vehicle with diesel. I was later informed that the vehicle was in fact petrol, which resulted in engine failure. The OEM has confirmed that the contract contained an error, yet despite this: The dealership refused to take responsibility I was forced to pay for the repairs myself to prevent further loss I continued paying instalments on a vehicle I could not use My formal escalation to CMH Group received no meaningful acknowledgement or resolution I have since submitted a formal request for cancellation of the transaction and full restitution, including reimbur*****t of repair costs and refund of instalments, but this has not been properly addressed. This experience has been financially and emotionally draining and falls far below what any customer should expect when entering into a legally binding vehicle purchase.
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Anonymous
1 reviews | Active since Jan 2020
2 Feb 2026, 08:23
Very Disappointed
I’m so disappointed in your service. I called on Thursday 29th of February to book in my vehicle for service. Mind you this is the 4th time booking for service through the call center and 2nd time having to be told my vehicle is not on the records for vehicle service booking. I rock up at the service Centre I’m told my car is not booked. Okay, the lady I spoke to I forgot her name, advised that I would get a confirmation sms after booking. Which I never did and Saturday at 12:00 noon tried calling with no one answering my calls . This morning I took my car in for service and arrived at CHM dealership and was told my vehicle was not booked in. Imagine driving all the way from home and taking time off work to take in my vehicle for service and I was sent back home. I had to rebook for the next day. What an inconvenience this has been for me and the amount of petrol wasted. I wish I remembered the lady’s name who assisted me on Thursday cos clearly she misleads customers. This is the 2nd time this happens where I book and don’t get confirmation email/ sms and also sent home to book for the following day!!!!
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Anonymous
1 reviews | Active since Jan 2020
2 Feb 2026, 08:23
Very Disappointed
I’m so disappointed in your service. I called on Thursday 29th of February to book in my vehicle for service. Mind you this is the 4th time booking for service through the call center and 2nd time having to be told my vehicle is not on the records for vehicle service booking. I rock up at the service Centre I’m told my car is not booked. Okay, the lady I spoke to I forgot her name, advised that I would get a confirmation sms after booking. Which I never did and Saturday at 12:00 noon tried calling with no one answering my calls . This morning I took my car in for service and arrived at CHM dealership and was told my vehicle was not booked in. Imagine driving all the way from home and taking time off work to take in my vehicle for service and I was sent back home. I had to rebook for the next day. What an inconvenience this has been for me and the amount of petrol wasted. I wish I remembered the lady’s name who assisted me on Thursday cos clearly she misleads customers. This is the 2nd time this happens where I book and don’t get confirmation email/ sms and also sent home to book for the following day!!!!
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Jan 2026, 17:33
BAD CUSTOMER SERVICE AND ******* ON CAR YEAR MODEL
Cheating and ****ming that occurred when I purchased a Toyota Agya Automatic from a CMH HONDA THE GLEN on 02 January 2026. The salesperson Tshimangadzo TJ invoiced me for a 2022 model, but the vehicle I received is clearly a 2021 model, with a significantly higher retail price. This is not just an error, it's a deliberate and ********* attempt to take advantage of unsuspecting customers and his customer service is very bad he ignores every communication. I demand that CMH GROUP takes immediate action to rectify this situation and refund the full amount of the overcharge, with interest.
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Anonymous
1 reviews | Active since Jan 2020
20 Jan 2026, 17:33
BAD CUSTOMER SERVICE AND ******* ON CAR YEAR MODEL
Cheating and ****ming that occurred when I purchased a Toyota Agya Automatic from a CMH HONDA THE GLEN on 02 January 2026. The salesperson Tshimangadzo TJ invoiced me for a 2022 model, but the vehicle I received is clearly a 2021 model, with a significantly higher retail price. This is not just an error, it's a deliberate and ********* attempt to take advantage of unsuspecting customers and his customer service is very bad he ignores every communication. I demand that CMH GROUP takes immediate action to rectify this situation and refund the full amount of the overcharge, with interest.
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Anonymous
1 reviews | Active since Jan 2020
14 Jan 2026, 06:00
Mazda - Aircon-part
Good morning, I bought my first ever Mazda last year - June 2025 - a CX-5 Carbon Edition. I took it for its first service - 15 000km - to Mazda Menlyn on 29 December and mentioned that my air-con is not working. I was informed that I need to wait for permission from the warranty claims department. A week later I contacted them to find out that the part that is needed (only R 100) is on back-order untill 29 April 2026. The DP of Mazda Menlyn "escalated" it, but when I contacted him after a week, his answer was that I must wait until April. I have sent an e-mail to [email protected] on 7 January, without and form of feedback/answer. I also contacted them through their website on mazda.co.za, without any feedback/answer. In the meantime, I must drive around, with a "new car" in this heat!!! It is the year 2026! How is it possible that it takes 4 months to get hold of a part??? This is the last time that I will buy a Mazda and I will go out of my way to tell EVERYONE I know about this type of service!!
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Anonymous
1 reviews | Active since Jan 2020
14 Jan 2026, 06:00
Mazda - Aircon-part
Good morning, I bought my first ever Mazda last year - June 2025 - a CX-5 Carbon Edition. I took it for its first service - 15 000km - to Mazda Menlyn on 29 December and mentioned that my air-con is not working. I was informed that I need to wait for permission from the warranty claims department. A week later I contacted them to find out that the part that is needed (only R 100) is on back-order untill 29 April 2026. The DP of Mazda Menlyn "escalated" it, but when I contacted him after a week, his answer was that I must wait until April. I have sent an e-mail to [email protected] on 7 January, without and form of feedback/answer. I also contacted them through their website on mazda.co.za, without any feedback/answer. In the meantime, I must drive around, with a "new car" in this heat!!! It is the year 2026! How is it possible that it takes 4 months to get hold of a part??? This is the last time that I will buy a Mazda and I will go out of my way to tell EVERYONE I know about this type of service!!
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