1 reviews | Active since Member
The first fault was the Volvo branch in Bloemfontein closing down. Suddenly the closest branch to us is more than 400km away. We took the car for a service to get the Engine light which is on sorted. They said we should order the part when we are ready and then come to fix it. I phoned a little while ago, to arrange for the part to be ordered and to make a appointment. Everything were in order according to the person on the phone. When we took the car in, the service advisor did not know anything about the parts, so we drove the 500km for nothing. Because of the distance and time, I needed a new battery for the car in January. I bought one with exactly the same specs but when the car were in for the service, they also wanted to change that battery. When they realised it is not a "Volvo" battery, all the other little things that were bothering were suddenly the new battery's fault. (The problems were there with the previous Volvo battery as well). They did offer to help with the diesel money for our next trip, but what about our Guesthouse fees, the wear and tear on the car and time lost?? I am really frustrated and will not even consider buying a Volvo ever again. some sensors needed to be replaced before you will know if the others need to be replaced too, so we are now close to R100 000 on sensors, and that is on a car that only have 85000km on the clock. That is a bad track record in my eyes.
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