ACER AFRICA (PTY) LTD
Claimed Business
|1.1|10 Reviews (last 12 months)|This business does not respond to reviews
ACER AFRICA (PTY) LTD
Claimed Business
|1.1
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, ACER AFRICA (PTY) LTD is facing significant dissatisfaction regarding after-sales service and warranty handling. Customers consistently mention prolonged repair turnaround times, poor communication from the service department, and frustration with units being returned unrepaired or with new faults. A recurring theme is the perceived reluctance to honour warranties, with several customers reporting unexpected repair quotes for issues they believe should be covered. Build quality concerns, particularly around hinges separating and screen casings, are also frequently raised, prompting many to say they would not repurchase the brand.
Performance(last 12 months):
Trustindex Rating
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Review Distribution
1.1|10 Reviews
Jul '25 - Jun '26
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
27 Mar 2026, 16:02
Acer non existent customer support
Acer your technical support sucks big time. You are not even willing to assist customers who purchase Acer products. My laptop hinges are giving in, the plastic casing around the screen is separating from the screen itself. My battery is starting to show its age. I have contacted your company more than once requesting assistance with these issues, and all I got was scapegoating and referring me elsewhere to other companies. How can Acer Technical product support not be in a position to assist customers regarding Acer products? How does that make any sense? Acer, you guys are a useful as a parachute on an elephant. I will never in my life purchase an Acer product again. I deeply regret buying an Acer branded laptop.
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Anonymous
1 reviews | Active since Jan 2020
27 Mar 2026, 16:02
Acer non existent customer support
Acer your technical support sucks big time. You are not even willing to assist customers who purchase Acer products. My laptop hinges are giving in, the plastic casing around the screen is separating from the screen itself. My battery is starting to show its age. I have contacted your company more than once requesting assistance with these issues, and all I got was scapegoating and referring me elsewhere to other companies. How can Acer Technical product support not be in a position to assist customers regarding Acer products? How does that make any sense? Acer, you guys are a useful as a parachute on an elephant. I will never in my life purchase an Acer product again. I deeply regret buying an Acer branded laptop.
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Anonymous
1 reviews | Active since Jan 2020
26 Feb 2026, 09:11
Acer defective laptop refuse refund
I bought an Acer laptop from Game, South Coast mall. It has been sent back for repair twice!!!!!!!!!! First time took 21 days. The day we got it back it had even more issues........ It is under guarantee. The laptop has been in for repair longer than I have had. I can't work due to this. They are refusing to give me a new one. It's obvious this one is defective. I am getting different answers from game and Acer. Game says they still trying to repair and Acer says it's getting a credit assessment. I do not want a lopt that has broken twice in three months. I need a new one. What must I do with a defective laptop.
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Anonymous
1 reviews | Active since Jan 2020
26 Feb 2026, 09:11
Acer defective laptop refuse refund
I bought an Acer laptop from Game, South Coast mall. It has been sent back for repair twice!!!!!!!!!! First time took 21 days. The day we got it back it had even more issues........ It is under guarantee. The laptop has been in for repair longer than I have had. I can't work due to this. They are refusing to give me a new one. It's obvious this one is defective. I am getting different answers from game and Acer. Game says they still trying to repair and Acer says it's getting a credit assessment. I do not want a lopt that has broken twice in three months. I need a new one. What must I do with a defective laptop.
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Anonymous
1 reviews | Active since Jan 2020
5 Jan 2026, 16:27
Wish I could add this with a 'NO STAR' rating: Acer Africa
Acer Aspire 3 A315 laptop purchased 14/11/2025 display issues 4 days after. Returned to dealer on the 5th day who tested and confirmed an issue with the display. Then sent to Acer Africa by the dealer as only Acer Africa can decide if the unit can be exchanged or will be repaired. 05 January 2026, Acer Africa rep**** to the dealer (after me hounding the dealer for an update on the status since beginning December) 'they cannot replicate the fault' and wanting to charge a courier fee to return the inevitable failing unit. I have worked in the service industry for 28 years, 22 of them within electronic device sales/service/support and throughout this time I HAVE NEVER EXPERIENCED a non-exchange within the 7 day return policy period due to device failure! I am WAS an Acer brand supporter... not anymore.
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Anonymous
1 reviews | Active since Jan 2020
5 Jan 2026, 16:27
Wish I could add this with a 'NO STAR' rating: Acer Africa
Acer Aspire 3 A315 laptop purchased 14/11/2025 display issues 4 days after. Returned to dealer on the 5th day who tested and confirmed an issue with the display. Then sent to Acer Africa by the dealer as only Acer Africa can decide if the unit can be exchanged or will be repaired. 05 January 2026, Acer Africa rep**** to the dealer (after me hounding the dealer for an update on the status since beginning December) 'they cannot replicate the fault' and wanting to charge a courier fee to return the inevitable failing unit. I have worked in the service industry for 28 years, 22 of them within electronic device sales/service/support and throughout this time I HAVE NEVER EXPERIENCED a non-exchange within the 7 day return policy period due to device failure! I am WAS an Acer brand supporter... not anymore.
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Anonymous
1 reviews | Active since Jan 2020
4 Jan 2026, 11:02
Poor quality of Acer laptops and its refusal to honor its warranties for customers
Acer is now selling poor quality laptops and does not want to honor its warranties. I have always used acer laptops over the years and did not have an issue until recent when i bought an acer laptop in 2024 through incredible connection. In 2025, the laptop developed a mechanical issue and started dismantling. This looks like poor work from the factory. When i took it back to incredible connection i was told that the 3-year extended warranty on the laptop is not active as the laptop was not registered. This information was not provided at the time of purchase. Now i am being asked to pay almost 44% of the value of the laptop for repairs. This is ridiculous and unacceptable.
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Anonymous
1 reviews | Active since Jan 2020
4 Jan 2026, 11:02
Poor quality of Acer laptops and its refusal to honor its warranties for customers
Acer is now selling poor quality laptops and does not want to honor its warranties. I have always used acer laptops over the years and did not have an issue until recent when i bought an acer laptop in 2024 through incredible connection. In 2025, the laptop developed a mechanical issue and started dismantling. This looks like poor work from the factory. When i took it back to incredible connection i was told that the 3-year extended warranty on the laptop is not active as the laptop was not registered. This information was not provided at the time of purchase. Now i am being asked to pay almost 44% of the value of the laptop for repairs. This is ridiculous and unacceptable.
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Anonymous
1 reviews | Active since Jan 2020
10 Dec 2025, 14:54
Your "Ask a Question" online email "formular" does not allow me to submit
I'm trying to log an online request for help re unable to open Camera on my Extensa 15 SNID 05102518634. I've completed the online form and stated that the help in Knowledge Base and elsewhere in your website and also in Google has not helped. Can't submit though. Get a pop-up telling me to Search Knowledge Base and with a Continue button which, when clicked, does not "continue". Very annoying
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Anonymous
1 reviews | Active since Jan 2020
10 Dec 2025, 14:54
Your "Ask a Question" online email "formular" does not allow me to submit
I'm trying to log an online request for help re unable to open Camera on my Extensa 15 SNID 05102518634. I've completed the online form and stated that the help in Knowledge Base and elsewhere in your website and also in Google has not helped. Can't submit though. Get a pop-up telling me to Search Knowledge Base and with a Continue button which, when clicked, does not "continue". Very annoying
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Anonymous
1 reviews | Active since Jan 2020
22 Aug 2025, 17:43
Laptop falling apart
The laptop is hardly a year in my possession but the hinges are detaching and the exterior has bad scratches, if it were mine only I'd understand but im the second person to experience this, the screen is even becoming blurry because its separating from the keyboard. Im really not happy with this product
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Anonymous
1 reviews | Active since Jan 2020
22 Aug 2025, 17:43
Laptop falling apart
The laptop is hardly a year in my possession but the hinges are detaching and the exterior has bad scratches, if it were mine only I'd understand but im the second person to experience this, the screen is even becoming blurry because its separating from the keyboard. Im really not happy with this product
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Anonymous
1 reviews | Active since Jan 2020
30 Jul 2025, 11:31
Bad to no service
I have given in my laptop 3 weeks ago for repairs, I had to pay a assessment fee of R295 and 1 and half weeks later was sent a quote of R635 which was paid. Last week Thursday I received an sms saying my unit was ready for collection but when I went to collect the unit I was told that the unit has not been repaired and there is another quote that needs to be sent out. Now one week later I still have not received the quote let alone my laptop. When discussing what was going on with the unit with someone from bolttech last week he advised me that the ssd is damaged and that the ssd is not a acer ssd, but this unit has never been open or repaired before and is still being paid for. How does a acer laptop now have acer parts
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Anonymous
1 reviews | Active since Jan 2020
30 Jul 2025, 11:31
Bad to no service
I have given in my laptop 3 weeks ago for repairs, I had to pay a assessment fee of R295 and 1 and half weeks later was sent a quote of R635 which was paid. Last week Thursday I received an sms saying my unit was ready for collection but when I went to collect the unit I was told that the unit has not been repaired and there is another quote that needs to be sent out. Now one week later I still have not received the quote let alone my laptop. When discussing what was going on with the unit with someone from bolttech last week he advised me that the ssd is damaged and that the ssd is not a acer ssd, but this unit has never been open or repaired before and is still being paid for. How does a acer laptop now have acer parts
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