RJ
Roger J
Active since Feb 2018
116
Reviews
0
Industries
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116 reviews3 weeks ago
Problem to register newly bought Samsung TV
I used your online chat on Tuesday to enquire re onlne registration for a new tv. Agent (or bot?) Karabo informed that your online registration facilty's "under construction" (possibly meaning being revamped?) and so there is nothing inplace at present for online registrations? I wonder how many Samsung appliances are sold each day with buyers wishing to register them and like me, have preference for **** so via an online facility? There may be other channels for this and I did see Google Search resuLts that informed to do so on-line on the actual tv. It is a smart tv and so i could go that route but I'm not into going internet on it at this time. Karabo informed that I should retain the proof of purchase (naturally!) and present same if ever a claim uder warranty became necessary. I'd be much happier kniwing that have get the unit on record with you right away. What ther other channels with easy access are avaiable for this - maybe an email address? Thanks
2 replies
1 month ago
PSIRA not addressing my complaint regarding ADT failure to accommodate my disability?
On 14 April I lodged a complaint with PSIRA against Fidelity ADT over failure to accommodate in any way the impact of loss of my hearing in October 2025 and consequent inability to be able to manage my alarm system and activations of same as I had been before the hearing loss. In addition to the impact on my functionality re the alarm system, I was also penalised for three successive months for excessive patrolman callout. These penalties amounted to over r3k (see more below) I submitted to PSIRA some papers showing the necessary recognition and accommodations out of Google search AI results. These papers had also been submitted to ADT in my emails to them on the matter and out of which I got no sympathy or accommodation and was informed that their legal officers had stated that the company was not obligated to address relevane client disability I also took the liberty of pointing out to PSIRA that, in my opinion, their code of conduct was very deficient in the area of meeting the requirements and accommodating persons with hearing and speech disabilities. I also pointed out that their Code of Conduct for their members was not security industry specific and is merely an adopted document originally prepared by the Department of Transport I followed up my submission on 30 April and 7 May and have received no response or feedback Further, with regard my last follow-up, I have received today (15 May) what may well be an automated email advising: Not read: RE: Lodgement of a complaint against Fidelity ADT in the matter of failure to accommodate client disability This indicates that my last follow-up has not been viewed or forwarded to the person who acknowledged my original submission Does this also mean that PSIRA are not addressing my complaint at all? I am aware that in this connection, I am able to address the HSRC in the matter and will be doing so if PSIRA do not react positively to this negative review in the very near future Regarding the penalty debits to my bank account for excesive patrolman callout, ADT have not responded to my repeated calls for refund although they have refunded one of the amounts but without any expalnatory advice being sent to me. I put it to them that having refunded one amount surely the othr two would afollow? This has not happened and they have not respnded to my mails on this aspect. I suggest that this failure would be classified as a breach of obligations in a properly constructed and obligatory Code of Conduct for security service providers
7 replies
1 month ago
Are you actually processing my 24 March claim or not, Liberty?
Please Note: I am temporarily deaf – rehabilitating after a cochlear implant which is the reason for the claim. All comms via email please I have mailed the following to [email protected] today re policy ref 52177568200 >>>>> Please see attached claim submitted 24 March. No automated acknowledgment message (if one would have been sent anyway). I did receive a Read Receipt same day but nothing further from you Followed up on 31 March – No automated acknowledgement or Read Receipt received (although they might have been deleted by me in error) Followed up again on 9 April – again no automated acknowledgement but did get a Read Receipt same day It’s now 20th April – now four weeks since submission. Still no word from you. And, with your silence, I have no claim ref to quote either which leaves me wondering if you have actually started processing the claim anyway What’s going on? Further, assuming that you are actually processing, I should be able to see status and progress in My Claims in my profile in your web site – Yes? Except that it is non-operative and the page informs: >>>> MyClaims >>>> Sorry, we are experiencing technical difficulties with MyLiberty Claims functionality at this time. This seems to be a permanent state of affairs. I sent a query to [email protected] re this on 26 March: Read Receipt received but no response or, seemingly, action on your part and the page remains inoperative as at the time of writing Don’t you think that it would be appropriate and polite to keep me posted? In your Code of Ethics in your web site, I read: “We commit to: • Treating clients fairly, honouring obligations and respecting their dignity, while ensuring that >>>> all communication <<<< including advertising – is truthful and accurate. • Building sustainable, trust-based relationships, as we ensure the confidentiality and privacy of personal information is preserved. • >>>> Engaging with and responding to clients in a professional, efficient and effective manner. <<<<” (Couple of disconnects there, wouldn’t you think?) I trust that I’ll hear from you via an immediate response – meaning a substantial update and not just an automated acknowledgement or Read Receipt of course! Thank you (Disclaimer: I have read various related documents and web site pages looking for a possibly applicable “wait period” and have not found same. If same exists and is applicable to the subject claim, I stand by the above comments nonetheless) >>>>> Please see attached claim submitted 24 March. No automated acknowledgment message (if one would have been sent anyway). I did receive a Read Receipt same day but nothing further from you Followed up on 31 March – No automated acknowledgement or Read Receipt received (although they might have been deleted by me in error) Followed up again on 9 April – again no automated acknowledgement but did get a Read Receipt same day It’s now 20th April – now four weeks since submission. Still no word from you. And, with your silence, I have no claim ref to quote either which leaves me wondering if you have actually started processing the claim anyway What’s going on? Further, assuming that you are actually processing, I should be able to see status and progress in My Claims in my profile in your web site – Yes? Except that it is non-operative and the page informs: >>>> MyClaims >>>> Sorry, we are experiencing technical difficulties with MyLiberty Claims functionality at this time. This seems to be a permanent state of affairs. I sent a query to [email protected] re this on 26 March: Read Receipt received but no response or, seemingly, action on your part and the page remains inoperative as at the time of writing Don’t you think that it would be appropriate and polite to keep me posted? In your Code of Ethics in your web site, I read: “We commit to: • Treating clients fairly, honouring obligations and respecting their dignity, while ensuring that >>>> all communication <<<< including advertising – is truthful and accurate. • Building sustainable, trust-based relationships, as we ensure the confidentiality and privacy of personal information is preserved. • >>>> Engaging with and responding to clients in a professional, efficient and effective manner. <<<<” (Couple of disconnects there, wouldn’t you think?) I trust that I’ll hear from you via an immediate response – meaning a substantial update and not just an automated acknowledgement or Read Receipt of course! Thank you (Disclaimer: I have read various related documents and web site pages looking for a possibly applicable “wait period” and have not found same. If same exists and is applicable to the subject claim, I stand by the above comments nonetheless)
1 reply
1 month ago
SuperSport Active. Active? Too frequently not!
SuperSport Active. Active???? Too frequently not!!! Hong Kong Sevens finished and klaar for today. No results posted and no pools posted. An exception event? No Way....happens frequently. For instance, you totally *****ed up the Indian Women's PL cricket segment, You had 2025's fixtures and results posted and nothing else. Then, when you realised it more than half way through, you only did half the job correcting. Here's Dictionary.com's definition of active: engaged in action; characterized by energetic work, participation, etc.; busy. Get t! Up your game Team SuperSport. At 900 plus for the Premium package, I expect SuperSport Activ to be just that.....ACTIVE!!!!
0 replies
2 months ago
Account JOH00206: Penalty for excessive responses and the underlying issues: ACT NOW ADT!!!
I have received the following SMS message from yourselves today: “Dear Fidelity ADT client, you have exceeded your monthly responses and there will be an additional deduction of R 1725 from your account on 31 March 2026 for 15 excessive response, please call 0861212400 for more info” I need to address this with you on two levels: 1. You are going to debit me with 1725? That’s 115 per “excessive response”? Really? You waited until 15 of these had occurred and then your system triggered a programmed action and advice? You could not warn me when the trigger level threshold had been reached.? What a money making scheme!. Please note the following content and act on it now – still a reasonable time ahead of the month-end debit order run cut-off I’d think. IF A DEBIT ORDER THAT INCLUDES 1725 HITS MY ACCOUNT ON 31 MARCH WITHOUT THERE HAVING BEEN A SATISFACTORY REACTION TO THIS REVIEW AND TO THE CORRESPONDING EMAILS THAT WILL FOLLOW TO YOUR [email protected]@adt.co.za AND TO THE VARIOUS COMPANY OFFICIALS NAMED BELOW, I WILL REJECT YOUR DEBIT ORDER , WILL NOT ACCEPT RESPONSIBILITY FOR ANY PENALTY THAT YOU MIGHT LEVY AND I WILL EXPECT THAT YOU WILL COMPENSATE ME FOR ANY CHARGE THAT MY BANK MGHT LEVY FOR THE DEBIT ORDER REJECTION. ACT NOW!!!! 2. Underlying these excessive responses are two events in October last year namely, I lost my sense of hearing on 15 October and shortly thereafter (approx. 21 October) ,my home ADT alarm system (the Evolution) packed up. It transpired that the system was kaput and that I needed to have a replacement system installed . The 806 system was fitted as replacement on 27 December Problem though was that being without hearing, I would not be able to hear the alarm and - IMPORTANTLY - that I would not be able to react correctly to the automated/pre-recorded phone calls that activations trigger and likewise, to speak with the Control Centre agents if they were to call For this reason, Albert Matsuang suggested that I need to have the ADT app and an arrangement was arrived at as to costs and monthly debits. Problem though is that the doesn’t help me hear. Further, one of the passive sensors in my house had a history of “mystery activations” which on occasion has been the reason for “false call-outs” This has recently been resolved by way of replacement of the senso albeit at a cost to me Underneath all of this is the matter of which monthly cost I should be paying and there have been a number of mystery debits to my bank account since 31 January. By my reckoning, I am owed 1695 at a minimum for false debit reversal/corrections And beneath this, given my hearing problem, the new system and unfami****ity with operating same, it surprises me (but does it actually?) that over a five-month period, no-one at ADT has flagged my account and your system regarding my disability and made an exception for the difficulties being experienced in my present circumstances I have to state that ADT has been very accommodating during this period but the good that has been done is being erased by a) the non-resolution of the error debits to my bank account and b) the generic and umempathetic action of the received SMS today Persons at ADT previously involved in the broader situation are: Leopold Everett (Jerome), Albert Matsuang, Robert Blackburn and Neil Dheepraj [
3 replies
3 months ago
The nusance that is Discovery Claims History presented in Excel CSV firmat
Member 496922396 Note, I am deaf. No calls but please comm via email Your Claims history drawdown facility: You offer same in either pdf or Excel CSV formats. Why do you offer CSV which requires the receiver – particularly when a private individual as opposed to en entity - to have to convert/import to enable readable presentation. You used to present the Excel in Column format up to about say 2018. Is a damn nuisance having to try to convert and in my case, usually a failed exercise FYI, here is Google AI info on when a CSV and when a Column format Excel is appropriate.:>>>>> >>>>> AI Overview Whether it is easier to present an Excel sheet in CSV (Comma Separated Values) format versus the native column-based Excel format (.xlsx) depends entirely on the audience and the purpose of the data. • CSV is generally better for sharing raw data with other systems or for data analysis because it is lightweight and universally compatible. • Column format (Excel) is much better for presentation to people, as it retains formatting, formulas, and readability. Go to https://www.google.com/search?q=is+it+easier+to+present+an+excel+sheet+to+others+incsv+fi%3Dirmat+rater+thabn+in+column+format%3F&oq=is+it+easier+to+present+an+excel+sheet+to+others+incsv+fi%3Dirmat+rater+thabn+in+column+format%3F&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIHCAEQIRiPAjIHCAIQIRiPAtIBCjM0NTA0ajBqMTWoAgiwAgHxBbWHVJSFRVQS&sourceid=chrome&ie=UTF-8 <<<<< Where I trust, you’ll get the message I suggest that perhaps, not many of your members draw in Excel format but for those who do, I'm sure that, like me, they would refer to receive them up-front in Colum format Why do I raise this? because both the pdf and the Excel formats can be difficult to read and at least Excel Column format can be manipulted for better understanding and validation. Take look at my history this month. See how February claims appear with processing dates not in date order. Then see how that throws the running MSA balances out of kilter necessitating some extraction and arithmetic to balance and validate
2 replies
4 months ago
Hospital Authorisation 32793777 >>>> YOU BLEW IT AGAIN!!
What is it with Discovery Health? Why can't you just give a straight answer to a question without just sending back your generic format mail with no real answer, telling me nothing that I don't already know and to phone in or to look for answers in the web site, Do you know how ****** ANNOYING that is? On Monday I sent in a mail posing three questions with detailed content, about your authorisation for my hospitalisation. In your reply (apparently so as is states that you've reviewed my query) signed by Lloyd Griffiths, you have not told me anything (except perhaps, for a very vague statement about required NAPPI codes) that I didn't know already Is it too much to ask that you revisit my mail, note what information and confirmations I have requested, AND GIVE ME APPROPRIATE ANSWERS????????? And, what is a NAPPI code in this context? I asked you, as one of the questions, to confirm that the 6 codes given to me by Dr Nanan's administration (and included in the mail) are indeed covered under procedure H93.0 and the authorisation. So, whilst I understand your statement : "Please note that all NAPPI codes quoted will accumulate to the same limit" at one level, what are the codes required under this authorisation, are the codes that I provided in my mail indeed NAPPI codes, are they correct for the implant and must they be quoted in Dr Nanan's account when he claims. Not too difficult is it? PS1: Re my opening para, this is not an isolated instance. All your responses to enquiries for information and clarification are not satisfactory and usually only deliver frustration and annoyance. And, perhaps somewhere in your management it needs to be understood that you can provide as much “distant” and indirect communication channels as you like but some people will prefer – and me specifically – to communicate via a channel which means that details of the exchange are on record at both ends. Reasonable, yes? PS 2: Please note that I am deaf and cannot conduct phone conversations. All comms via (non-generic?) email please. If you must respond via telephone, please call my daughter Lesley on 084 555 0090. She is on record with you as a third-party interactor
2 replies
4 months ago
VOX TELECOM HAS THROWN AWAY THE CONTENTS OF MY VOX MAIL INBOX FOR THE SECOND TIME
For the second time in a year, your system has deleted the contents of my Vox Mail Inbox whilst i was processing deleted mails from Deleted to Trash and then from Trash to Gone. You insist that I have deleted the Inbox items myself and I insist that I did not. The very layout of the Vox Mail screen indicates that this could not happen by customer action: Open Vox Mail, open Deleted folder, select and delete, Open Trash folder, select, Delete and Gone! To then delete the Inbox contents I would >>>> ACCORDING TO THE INSTRUCTIONS UNDER "DEALING WITH A FULL MAIKLBOX" IN YOUR WEBSITE >>>> have to select mails for deletion in the inbox, click on the Delete icon >>>>> AND THEN OPEN THE TRASH FOLDER and proceed as usual. I DID NOT DO THIS ON SATURDAY 24TH WHEN DELETING MAILS TO REDUCE THE STORED VOLUME % AND I'M DAMN SURE THAT I DID NOT FOLLOW THAT PROCESS LAST TIME WHEN YOUR SYSTEM ALSO EMPTIED MY INBOX I suggest that you have a bug in your system and instead of insisting that I am at fault you should be questioning yourselves and interrogating your system programming
2 replies
5 months ago
Your Customer Care has tanked and why did I not get my Scratch and Win points??
PLEASE NOTE: I am deaf so unable to conduct phone conversations. All comms via email please On approx. 20 December I was notified of Scratch & Win “award” after a spend of 500 at your Bedford Centre store Attempts to “redeem” on 21/12 were unsuccessful and I mailed an enquiry to your Customer Care ema. No acknowledgement or response to the first mail and none to my follow-ups of 21 and 27/12 either Comment: Your Customer Care has tanked since sometime after the end of Sean Summers’ first stint as CEO. Numerous queries mailed in over time have not been responded to by that area Point of the subject enquiry is that having been awarded 10X Smart Shopper points on next spend, this did not, apparently, eventuate Next spend was 150.45 on 27/12 at the Lambton store For this and supposedly with delivery of my award points, I got 75 cents and my points balance went up from somewhere in the 39s to 40.28 That doesn’t seem like 10X Am I missing something? I see nothing in the ASAP/Smart Shopper web site pages to guide me and I also don’t see an “account” with historical spend/points info Please advise Thank you
3 replies
5 months ago
Your apparent login in security update process - what a botch up!!!!!
What the ****** Liberty?!?!?!!!! I can't get into the Self Service area of your web site because you seem to have started 2026 with a security upgrade. I've spent an hour trying to get past this need and actually get into my portfolio to draw a policy summary and am getting nowhere. Besides some misleading statements, your system tells me that it does not recognise my SA ID #. Whaaaatttt!!!!!????? I've been on record in your system since the nineties!!!! What's this ****? Because you don't recognise my IUD, I can't get past your security update process and actually log in. What a botch up!!!!!!
3 replies
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4 (3.4482758620689653%)
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