LK
Liezel K
Active since Aug 2012
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Careless "service"
Cancelled my daughter's enrolment with Impaq. Heard nothing for nearly two weeks. Six phone calls later, after insisting to speak to someone, I was put through to the cancellations department. Only to be told, I completed the wrong form - please note, the form was sent to me by Impaq - so, error on their side. Cancellation was promised to be processed, I have been enquiring since the end of April - NO RESPONSE whatsoever. Debit order went off end of April - starting to believe they gave me the runaround in order to collect an extra debit order. The first breakdown I received for cancellation, was R1000 odd. Now, I get an e-mail stating it is R4000, no breakdown and then had the audacity to ask me when payment will be made???? After the shocking service and leaving me hanging for two weeks, the first reply I get was also an insistence to pay?? I have not received a breakdown of how the cancellation fee was calculated, despite me requesting it THREE times already - legally, I am entitled to this. I really want to pay and get this done with, it has been a horrible experience to say the least, when we were at our most vulnerable. But I get NO answers or replies from them. In the cancellation form, it states "Grade 12 candidates must submit a SACAI deregistration form along with the Impaq cancellation form" - I was NEVER advised on this, I was told I still need to pay SACAI fees - which I understand, that was NOT my question! I asked about CANCELLING SACAI!! Yet to get an answer. It is so irresponsible from Impaq! It is Grade 12 for heaven's sake. What is even more unsettling, and I am really starting to think they are purposefully trying to make things difficult, as today, I received my daughter's SACAI enrolment! We've cancelled. BUT. We live in the Western Cape, almost the furthest point - Somerset West. And they enroll her in Richards Bay???? In Kwazulu Natal? What a joke. Would take us 25 hours to drive there. Doesn't say much about their due diligence. I am entitled to a breakdown of the cancellation fee, under the Consumer Protection Act (CPA), any cancellation fee must be reasonable and clearly disclosed. I request a transparent breakdown of the actual losses they have incurred that justify a 60% charge - under the CPA (section 5) this is not reasonable and may even seem punitive I am owed a formal response regarding SACAI cancellation I am entitled to be treated just like every other paying client
1 reply
7 months ago
Cancel Credit Application - Really Poor Process
Received so many messages from Capitec that I have been pre-approved for credit - a substantial amount. So I app**** for a very small amount just to pay my matric daughter's last examination fee. I could pay it back in/over two months. App**** on Friday the 7th. Sent everything (bank statements, payslips and transaction history within 30 minutes of request by Capitec). Heard nothing. Phoned towards the end of the end of the day, got told they are checking affordability and someone will get back to me same day. Nothing. Phoned Monday - told they still need my transaction history - which I sent originally on the Friday, told the consultant, she told me someone would get back to me same day. Nothing. Nothing Tuesday either. Phoned them on Wednesday, got told they are just checking affordability and someone will phone me before end of the day. Nothing. Phoned again Thursday, got told the same thing, checking affordability, someone would phone me back same day. Nothing, entire WEEK has transpired. Phoned AGAIN Friday - this time I get told my transaction history is missing, I told her I sent it with the original docs, she found it, attached it to my application. AN ENTIRE WEEK of being given the wrong feedback. It gets worse, after she had attached my transaction history, a WEEK after Capitec had already received it, I get told oh no, the issues is in fact that I need to go identify myself again at the bank. What an utter waste of time. Had someone done their job properly, given the correct message, I could have done that LAST Friday already. You strung me along an entire week with your incompetence. My bank approves any application within an hour. Your credit department is falling around, one not knowing what the other is doing. No feedback. Wasted my time. Prevented me from applying at my own bank as there is a credit application pending - had the same back and forth with my first credit application with Capitec 3 years ago. I will never apply for credit again with Capitec. I got treated like a ********. I have been working at the same firm for 15 years, have a clear credit record, and the credit card I currently have with Capitec - not one single late payment or non-payment since I opened it 3 years ago. But I get treated like this? You guys could have just upped the limit on my card with R2000. Really, I did not apply for millions. The joke is, I kept getting offers of Credit from Capitec whilst my unattended, unprocessed application has been laying with you guys for weeks!!! I cancelled that application on Friday, so that I can go back to my own bank. I want someone to contact me today, and CONFIRM that it has in fact been cancelled. I have absolutely no faith that this has been done. YOUR DELAY (in everything) is preventing me from making arrangements to pay for my daughter's exams. So not only have you stuffed up my credit application, currently you are preventing me from getting credit at my own bank, as their is a pending application. STILL.
3 replies
16 months ago
FNB - Wonderful Customer Service, thank you
Had to apply for a product telephonically, was dreading it because telephonic applications can be very frustrating. A lovely gentleman by the name of Themba phoned me today, he went through the process, he tried finding solutions to suit my needs, he was very patient in explaining everything to me (a few times over). Just a lovely experience, I really felt like he was making it his personal mission to help me. Made my day!
1 reply
31 months ago
Pathetic way to treat children
So today my daughter wanted me to take her clothes shopping. Only to discover her bank account has been FROZEN and she cannot access her money. We got NO notification from FNB. NONE. She cannot access her OWN money, and we had NO WARNING. This is so utterly pathetic. Got onto the online chat - says I must send my FICA. MY FICA. Oh the irony. Because MY account FICA status states COMPLIANT - and my MINOR child's account is linked to mine. They insist on ID, proof of residence and Payslip - I can only laugh. WHERE must a MINOR get Proof of Residence and Payslip???? She does not even have an ID yet. So the consultant tells me to send mine? REALLY??? BUT MY FICA ON MY ACCOUNT STATES COMPLIANT, so by default my daughter's should be fine. I cannot believe FNB does this to children. Just freeze the account for updated FICA - I am our FICA compliant officer, and this is BEYOND ridiculous. How can you freeze a child's pocket money account????? And don't even warn us or request the docs BEFORE just freezing it! Imagine she was out with friends and wanted to use her card for food, entrance somewhere etc. How embarrassing would that have been for her??? This is absolutely pathetic and honestly the final straw that will make me move all my accounts.
4 replies
36 months ago
Shocking non-service - not the first time
Had a completely awful first time experience when I app**** for a credit card about a year ago. Now, when I wanted to apply for a limit increase, same shocking story. I sent my documents on 6 June - STILL WAITING FOR ANYOINE TO CONTACT ME!!! Sent an official complaint and received a copy and paste answer: "For this matter to be addressed, I have forwarded the details of your complaint to the relevant role players for their attention. As soon as it had been addressed, contact will be made within 2 business days so that feedback may be shared with you" - this was 12 June. I HAVE NOT BEEN CONTACTED SINCE!!!!!!!! Two business days have become TEN days - and still nothing
1 reply
61 months ago
Going the Extra Mile - Thank you!
We have never had issues with claims. We have never had issues with authorisations. We have never had issues with service. In fact, after my daughter's last hospitalisation, and Momentum going out of their way to make sure she is looked after and receives the right care afterwards, I can only say thank you. I would also like to commend Momentum Health for the way they handle mental illness benefit, even on the most basic hospital plan, mental health is covered. Such a serious issue that so few medical aid schemes cover. To have this mental health benefit, on the most basic hospital plan, being able to get my daughter the help she needed - I would not have been able to afford all her psychiatrists appointments without it. it literally saved her life. And that is not an overstatement. Thank you for making Mental Health a priority and providing a benefit on your plans for that. Thank you for dropping her chronic meds off at my workplace monthly, and for approving that, when our plan did not provide for it. Hope all medical aids and GAP covers will follow suit. From the bottom of a mother's heart - THANK YOU!!
1 reply
62 months ago
Need Help with Elderly Client
I have been a client of FNB for very long and have always had good service. But I am struggling endlessly to try and book appointment at one of the branches. My dad has Dementia and we have received a letter form his specialist that he no longer had the capacity to manage his finances. We need to go arrange this at the bank, but my father cannot queue for 2 hours. We need to make an appointment. This is so frustrating. The financial loss is already HUGE. He is also at FNB. Please assist. :(
2 replies
124 months ago
Excellent range of clothing for girls
I have a very tall 9 year old girl, who still loves to play. The clothing they have out there for our daughters is shocking, revealing and degrading. Every time I walk into your store I am delighted to see the amount of \normal\" clothes you have for girls. The dresses are the right length, elegant, old fashioned - just plain pretty! I always choose a dress for her Eisteddfod performance from your shop (Somerset Mall). The 3 and 2 pack t-shirts are girly and pretty, excellent quality and very affordable. So are the jackets and tights. I am really impressed and really grateful that you provide clothing of such quality and that also allows our girls to be just that, little girls. Nothing that makes them old before their time or that's inappropriate. Thank you!"
1 reply
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3 Star
1 (12.5%)
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1 Star
4 (50%)