Based on recent customer reviews, Impaq Education receives strong praise for its individual consultants and tutor support staff, with customers frequently naming specific employees who deliver outstanding, patient service. However, recurring frustrations with registration delays, unresponsive administration, disputed refund policies, and occasional course material errors temper the overall experience, creating a sharp divide between highly satisfied and deeply frustrated customers.
Top Strengths:
- •Teaching & Academic Support: Customers consistently praise named consultants such as Sellinah Ntuli, Antoinette Mabena, and Shaun Essop for knowledgeable, patient, and professional academic support that goes beyond expectations.
Replied to 43% of negative reviews
Typically takes less than 32 hours 3 min to reply
TrustIndex
0.0
Score
Ranking
#79
in Education & Training
Avg Reply
1.2
Hours
NPS Score
45
Recommended: Likely
Replied to 43% of negative reviews
Typically takes less than 32 hours 3 min to reply
Apr '25 - Mar '26
Recent reviews (148)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Impaq has been very reliable in providing a quality education
Impaq has been very reliable in providing a quality education. I specifically want to compliment Sellinah Ntuli. She has been instrumental in helping me with regards to running the learning centre. Whether it's compliance, updates, or any other issue that needs resolving, Sellinah has been a great asset and resource.
1 reviews | Active since Jan 2020
Impaq has been very reliable in providing a quality education
Impaq has been very reliable in providing a quality education. I specifically want to compliment Sellinah Ntuli. She has been instrumental in helping me with regards to running the learning centre. Whether it's compliance, updates, or any other issue that needs resolving, Sellinah has been a great asset and resource.
1 reviews | Active since Jan 2020
Bad service
I called in to register my son last year August for home schooling and the sales agent who helped me Croydon processed an application for 2025 while I specified that it was an application for 2026 now his manager is giving me the run around about feedback and my child can't get the report for the first term
1 reviews | Active since Jan 2020
Bad service
I called in to register my son last year August for home schooling and the sales agent who helped me Croydon processed an application for 2025 while I specified that it was an application for 2026 now his manager is giving me the run around about feedback and my child can't get the report for the first term
1 reviews | Active since Jan 2020
Impaq has the best tutor support and customer services that i have used
Impaq has the best tutor support and customer services that i have used. They answer very fast and solved problems very fadt
1 reviews | Active since Jan 2020
Impaq has the best tutor support and customer services that i have used
Impaq has the best tutor support and customer services that i have used. They answer very fast and solved problems very fadt
1 reviews | Active since Jan 2020
Empty
Failing to comply to Request and Exploiting the Current Situation
1 reviews | Active since Jan 2020
Empty
Failing to comply to Request and Exploiting the Current Situation
1 reviews | Active since Jan 2020
Very good
Training consultants structured the curriculum around our team’s actual workflow. Sessions were practical and interactive rather than theoretical. Feedback from participants has been consistently positive.
1 reviews | Active since Jan 2020
Very good
Training consultants structured the curriculum around our team’s actual workflow. Sessions were practical and interactive rather than theoretical. Feedback from participants has been consistently positive.
1 reviews | Active since Jan 2020
WORST CUSTUMER SERVICE.
Please get people that want to work and do the work right from start. Struggel to get my child registered from the beginning from Jan 2026 with the subjects that she wants. All you want is money and more money, and it must be paid before a certain time witch was done and you only reply after 3 days with someting new that must be done. When you call IMPAQ, you have to hold the line from 30 min and longer to speak to someone IMPAQ MUST GET THERE ACT TOGETER OR I WILL COME TO YOUR OFFICE AND SORT THE PROBLEM IN PERSON.
1 reviews | Active since Jan 2020
WORST CUSTUMER SERVICE.
Please get people that want to work and do the work right from start. Struggel to get my child registered from the beginning from Jan 2026 with the subjects that she wants. All you want is money and more money, and it must be paid before a certain time witch was done and you only reply after 3 days with someting new that must be done. When you call IMPAQ, you have to hold the line from 30 min and longer to speak to someone IMPAQ MUST GET THERE ACT TOGETER OR I WILL COME TO YOUR OFFICE AND SORT THE PROBLEM IN PERSON.
1 reviews | Active since Jan 2020
Absolutely no help
Im writing on behalf of a friend, she is having a very hard time getting hold of or getting an answer from anyone to help her, she is trying to long into the optimi app and it is saying her email isn't verified. She has in about 2 weeks send maybe 15 emails begging to help. She cannot teach her child, because she has ebooks. This is bladey pathetic
1 reviews | Active since Jan 2020
Absolutely no help
Im writing on behalf of a friend, she is having a very hard time getting hold of or getting an answer from anyone to help her, she is trying to long into the optimi app and it is saying her email isn't verified. She has in about 2 weeks send maybe 15 emails begging to help. She cannot teach her child, because she has ebooks. This is bladey pathetic
1 reviews | Active since Jan 2020
Title: Urgent: Failure to Process Required Estate Documentation – Repeated Non-Response and Administrative Delays
Complaint: I am the duly appointed Executor of a deceased estate. On 12 February 2026, I submitted specific forms to Impaq that require completion, confirmation of learner information, stamping, and return to me. These documents are required to access educator benefits for minor children in order to facilitate payment of their annual tuition fees. Since 12 February, I have followed up five times. Each time, I receive unrelated responses: Instructions on how to register the children (already completed at the outset) Information about exam centres Lists of invigilators General registration guidance At no point have the submitted forms been completed, stamped, or returned. Today, I was informed that Impaq “cannot carry out this request” and was again asked to register the children — despite the fact that they are already registered and the matter at hand relates only to completion of documentation. It appears that: Emails are not being properly read Attachments are not being opened The specific request is not being addressed Staff are responding with standard templates rather than engaging with the actual issue This delay is not a minor administrative inconvenience. It has serious consequences: Minor children are falling behind with their academic progress Annual tuition fees cannot be processed Educator death benefits remain delayed The surviving parent/guardian is experiencing financial strain Utility payments and essential living expenses are being affected The finalisation of the deceased estate is being delayed This matter requires escalation to a senior person with decision-making authority who can review the correspondence trail and resolve what is, in reality, a simple administrative request. I request urgent intervention and direct communication from management to ensure these documents are processed without further delay.
1 reviews | Active since Jan 2020
Title: Urgent: Failure to Process Required Estate Documentation – Repeated Non-Response and Administrative Delays
Complaint: I am the duly appointed Executor of a deceased estate. On 12 February 2026, I submitted specific forms to Impaq that require completion, confirmation of learner information, stamping, and return to me. These documents are required to access educator benefits for minor children in order to facilitate payment of their annual tuition fees. Since 12 February, I have followed up five times. Each time, I receive unrelated responses: Instructions on how to register the children (already completed at the outset) Information about exam centres Lists of invigilators General registration guidance At no point have the submitted forms been completed, stamped, or returned. Today, I was informed that Impaq “cannot carry out this request” and was again asked to register the children — despite the fact that they are already registered and the matter at hand relates only to completion of documentation. It appears that: Emails are not being properly read Attachments are not being opened The specific request is not being addressed Staff are responding with standard templates rather than engaging with the actual issue This delay is not a minor administrative inconvenience. It has serious consequences: Minor children are falling behind with their academic progress Annual tuition fees cannot be processed Educator death benefits remain delayed The surviving parent/guardian is experiencing financial strain Utility payments and essential living expenses are being affected The finalisation of the deceased estate is being delayed This matter requires escalation to a senior person with decision-making authority who can review the correspondence trail and resolve what is, in reality, a simple administrative request. I request urgent intervention and direct communication from management to ensure these documents are processed without further delay.