JL
Javier L
Active since Jul 2012
18
Reviews
0
Industries
Reviews
18 reviews10 months ago
Webafrica cancellation nightmare.
After being a loyal customer for 11 years. I started as an ADSL customer and moved all the way to being a fiber customer. Suddenly one month ago they decided to apply a change in my account, which resulted in an additional charge of more than 200 per month. I contacted them regarding this extra charge and they decided to cancel my VOIP service. Now they cannot restore the original service which caused me to lose my number. I have requested them to cancel as they are changing the terms of my contract and they want to apply a cancellation fee of 999, even though I have been a customer for many years. I have spent countless hours trying to sort the problem and they simply do not care. I advise that you stay away from this company, all they want is your money! Their customer service through whatsapp is pathetic and most of the time they simply do not answer and then simply send a message saying that you are being disconected due to no activity, then you need to start all over again. I repeat, stay away, this is a pathetic company which knows nothing about customer service!
0 replies
25 months ago
Pay2Cell service, be carefull with closed account!
I paid a person using the Pay2Cell service and the money I paid ended in a closed account. It is offered as a convenient way to make a payment to another FNB account holder with the benefit that you don't need to share account details. Now FNB is asking for me to request a reversal that would cost me more than the amount I originally was paying and they are also refusing to pay the person that had the closed account. Normally if a person does not have an account in the bank it indicates that no account was found and the payment is rejected, however, they forgot to implement the possibility of the account being closed.
1 reply
26 months ago
Money down the drain, no delivery, no answers!
This is my second order with The Gas Man. The first came back indicating that they did not service my area even though their website says they can deliver in Pretoria. After that eventually they came and delivered the gas. Taking into account they did eventually deliver I decided to give them another chance. This time I ordered since 5 April, I have sent many emails and I am not getting any answers. I tried to phone them and it seems like the number doesn't exist. I have requested they refund my money and I am waiting for them to come back.
0 replies
28 months ago
Zero post sales service!
I bought a ceiling fan with them on 10 January 2024. Once delivered I asked an electrician to install it. Immediately I noticed that the fan makes a weird noise and wobbles around. Even though it is firmly tightened to the ceiling. I reported this to 4home.co.za immediately on 17 January 2024. I have been ignored since and nobody is coming back to indicate what is the way forward for my complaint. Disgusting service!
0 replies
64 months ago
Not helping with upgrade or cancellation. Stuck with a useless contract!!!!
I have been trying to cancel a Cell C contract since the previous week. I called their call center and after answering all the security questionnaire I was told I had to be transferred to the cancellations department at 084143 option 2. The call suddenly dropped and I was unable to request the cancellation. Then I went to Cell C in Menlyn and after being treated very rudely by the agents they told me I had to call the same number. Every time I dial this number I get a recording that says the number does not exist. Cell C is treating me very badly, after being a loyal customer for 2 years. I tried to upgrade, but they forgot to do something on the system. Now I have been charged the full amount for this month, but Cell C is only giving me half of the data I normally used to get. Cell C refuses to give me the data according to what we agreed and spoke through the phone with the upgrade agents. Cell C is making it impossible for me to move forward. The upgrade was not done, the cancellation is not possible via phone or at the branches.
2 replies
66 months ago
Plumbing emergency!!!
I had a leak under my sink which was causing damage to the structure holding the sink. I called Discovery for assistance and there was a plumber at my gate in less than 15 minutes. He sorted the issue in minutes!
1 reply
75 months ago
Virgin active unreasonable during Corona virus outbrea****
I recently decided to Join Virgin active at Loftus Due to the Coronavirus outbreak situation and universities being closed I tried to request a club change to one that is closer to my home. They do not want to allow me to change club stating that I must wait for 60 days. Even after explaining that right now it is not convenient for me to go to Loftus as it is too far away from home they still refused to do the change indicating that it is a Vitality policy and the system does not allow the change.
0 replies
90 months ago
No feedback from communication and only interested in taking your money!
This company is trying to take more than what they can cover. They do not have the manpower to handle the number of clients and thus they never get to process anything. Everybody knows that insurance is the best when it comes to sales. These guys can't even handle this department that well. After the sale call they submitted me a policy which had many mistakes and I sent them an email to correct. They were never able to send me the updated policy and when I called to indicate they just told me they had issues with the system and would come back to you, They never came back to me until I called them again. I decided to postpone the start of the policy as I was afraid I would not have the correct cover due to all the mistakes. Then I got debited incorrectly and the drama started. After asking for the amount to be returned they never came back to me. I had to call them again and eventually told them I was not going to take their policy as I feel they have a very messy administration. Just imagine how lousy their claims department must be... At the end of the next month I got debited again and after insisting on my refund they eventually asked me to give them proof that I was insured at the time. So now I need to prove to them that they shouldn't have debited me. The last communication I got was that they were going to inform me how much time the refund would take. As usual no communication back from them and after a painful wait, they have finally refunded partially, not the total amount.
3 replies
101 months ago
Telkom move your landline request, results in no more landline!
As soon as I had confirmation of my move date I requested a landline move from Telkom. This was at least 2 months before my final move date. I specifically requested my old line to be canceled by end of January and my new line to be installed on the 1st of February. We are starting the last week of February an no installation has been done. I got an SMS indicating my installation would be done on 12 February, nobody arrived to install. I keep having to call Telkom and every time all I get is that the issue has been escalated. When would my line be installed?
1 reply
101 months ago
All they care about is money coming in...
As expected, my ex-landlord does not want to return the deposit! But what really surprises me, is the bad service from the rental agency "Thys Seymore Properties". They don't even answer my emails! From all the possible emails I contacted, only one answers, the lady in charge of maintenance, everybody else including the agent just ignores me. I have been asking for the last two weeks for my statement, the receipt for my last payment and the list of "issues" why the landlord is delaying the return of my deposit. I was expecting that renting through an agency would have been smoother than renting directly! But an agency like this does not care about what the law says with regard to the rights of the Tenant. All they care about is the money coming in! Note: Do not use an agency like this!
0 replies
Review Distribution
5 Star
1 (5.555555555555555%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (33.333333333333336%)
1 Star
11 (61.111111111111114%)