JM
Jesica M
Active since Jul 2012
10
Reviews
0
Industries
Reviews
10 reviews31 months ago
Mr.Plumb (Pty) Ltd. Worst Plumbing Company. Do NOT Use
I will not recommend this business' service to anyone. They came to replace my geyser in September 2023, their plumbers failed to reconnect the overflow pipe of my geyser correctly or sercuredly and this resulted in my bathroom being flooded. I was unfortunately referred to these guys via Europ Assistance the insurer. Another company was sent out by insurance to fix the problem. When Mr.Plumb was instructed by Europ Assistance to come back to my house after I complained about their service, they disappointed me again by not providing me with feedback at all after their HR/Accounts Manager Kerry-Anne promised to resolve their their errors. I've sent emails to Kerry-Anne Dunlop and she never responded again regarding damages etc. The unfortunate part is that my guarantee lies with this company but I'd rather just not deal with them at ALL. They are unprofessional and the plumbers inexperienced. The second team of plumbers sent out fiddled with my geyser's panel without my consent and I'm now left with an error beeping message popping up ALL THE TIME! Your service is appalling.
0 replies
65 months ago
No Compassion
In 2020 enrolled our son who was 6 at the time at this school prior to the world's global tragic. His teacher at this school was an extraordinary blessing unfortunately cannot say the same of the principal. You'd think for what one have to fork out here monthly (three thousand two hundress - at the time) alil bit of compassion would been shown but no! Unlike most kids our lil one is a very active little one. This was unfortunately something the school principal wasn't used to or could not handle which led her to contact us at multiple times. We had suffered a home invasion around the beginning of 2020 and was left traumatised and when the principal would contact me it would just not be at the right time given that she was being paid to take care of our son. Personally I felt that she was just not patient enough or showed any compassion towards our son the way his teacher did. Nevermind what we were facing at the time, I informed her telephonically like a day/two after the home invasion but she just disregarded the matter and quite frankly did not care in the least by her reaction. Explained to her that we were in the process of getting counselling related to the home invasion and once settled we can look at how we can assist regarding attention for our son but she was unfortunately just too insensitive and dramatic about the whole matter and we ended up just taking him out of the pre-primary school. I believe she could have handled things way better. Love, patients, compassion and kindness goes a long way. It's what the world needs to become a better place after all.
0 replies
100 months ago
Stink Attittude and Unprofessional
In February 2018 sometime late afternoon, on a really windy day in Cape Town parked in the parking area of a mall in Northern Subs, I opened the drivers side of my vehicle as I got out and wanting to attend to my 3 year old toddler simultaneously who was screaming in the back of the car in his car seat the door of my car blew out of my hand and gently scratched the front passenger door of the black car parked next to me. I went inside feeling terrible because it's the first time such an incident occurred to me. When I came out I provided my contact details to the parking attendant present at the time as I was afraid that the page might blow off the window of the black car if left there. Weeks went by and NO ONE contacted us, the car is registered on my husband's name. Eventually a consultant from Outsurance by the name of Tristan Govender somehow got hold of my mother in-law's contact info and heaven knows how because we do not live with my mother in-law and she relayed the message to my husband. It was disappointing that the owner of the vehicle didn't even try to contact us and that we had to deal with this rude and really arrogant consultant. When he provided my husband with a quote, he only provided one quote and their assessors approved it (REALLY??? like they have the power or last say?). Tristan Govender thought he was so clever and he included the back passenger door for repairs as well, something that had nothing to do with us because my car door only scratched the front passenger door and NOT the back door. During a telephonic discussion my husband asked him why he included the back door in the quote and his response was that the back door will look off/out if only the front door is repaired (durr isn't that the owners problem?????) and my husband responded by saying but that's not our problem. We requested 2 additional quotes from him because we could and also because we didn't want to make a decision based on just one but Tristan Govender was reluctant to do so and his attitude in the matter was VERY unprofessional. Outsurance is advertised like a hundred times on TV daily and you'd think that their staff would conduct themselves as professional as their service claims to be, but this was unfortunately not the case when this man corresponded with us. Thus being said even if we've considered going with Outsurance before, after this interaction with their call centre it will NEVER happen because of this man, left a bitter taste...
1 reply
100 months ago
Your Service SUCKS!!!
On 14/02/2018 at 12:08 I've submitted a Fund Administration Member Benefit Claim form with supporting documents to email address: ********** on 21/02/2018 around 14:32, I made a follow up call to their call centre on ********** and spoke a guy with the name of Tshepo. This person was not friendly and helpful, and his responses was cold. I inquired with him if they have received my application, which he confirmed yes and requested additional documents which I've sent on 02/03/2018 at 12:41 again to email address ********** only thing is when sending an email to this email address you don't even get an automated response (so outdated their systems must be???) My response to this guy was, I'll be sending these documents but will be VERY upset if they'll require additional doc's after I've sent my second email. He confirmed the process of the application will take up to 12 weeks longest. On 09/03/2018 at 10:57, I give another follow up call and spoke to a lady with the name of Tungile, who again was unfriendly and not helpful. There's no client service care in their attitude but they instead get annoyed with you when you ask logical questions have attitude (gone are the days with customer care services). She starts asking me questions like "when was my last contribution/date of employment" and like but why are you asking me questions as such when I've sent you the information on my completed application? Then she response "these are security questions" and I'm like so how was I suppose to know you're asking me security questions when you didn't even inform beforehand me that you will be doing so to make me aware?????????? Tungile then request of me to hold on to check whatever and then after a couple of minutes she's back on line and inform me that because I've sent them picture captured images they will not accept it. So I'm like why didn't the first consultant "Tshepo" inform me of this? And she response, she don't know but it's not allowed. And I'm like, thanks for nothing? PSSPF has wasted my time and I can't help to think that they're seeking excuses not to pay. I'll be corresponding with them once more and will be escalating the matter to my legal advisor for further assistance if they DO NOT get their act together. What type of business are you running PSSPF???? Your service SUCKS!! Then again... you're not delivering so you're not actually providing service at all. TRAIN YOUR STAFF, they are NOT professional. They need HELP.
0 replies
101 months ago
Psira should train their staff to be more professional and ensure their local offices are better facilitated for people.
The following e-mail I've sent on 17/01/2018 at 00:15, we were at their office on 16/01/2018 Dear Psira Management My husband and I visited your Cape Town branch yesterday in order for him to renew his certificate. We arrived at the office at 1pm. At 4pm the female security officer was sent to about 10 people remaining (including ourselves) that the office is now closed and that we must come back tomorrow. We requested to see the manager but was informed by the security official that there's no manager and the supervisor was not available. It was bluntly expected from us to return the next day. They don't care where you come from how much money you had to spend to get there, what time you left your home or children to be there. Never in my life have I experienced something so inhumane!!! Even SARS assists the LAST person that gets to the facility before closing time. Your Cape Town branch have no right to treat human beings in this manner. On 3 occasions standing in front of a door door closed in my face was a staff member, it was a short coloured lady with spectacles ans short curly hair. I tried getting her attention as she passed by, by saying excuse me mam decently and this woman bluntly ignored me as if she didn't hear me. I simply wanted her to get the supervisor to come see us and explain why they're not able to assist only 10 people. We left the office at 16:30 and had to pay R80.00 for parking. You've wasted my time and money and all we got was rudeness from your staff and l left your office with sore feet from standing THE WHOLE DAY. Why isn't there a separate queue for collections only??? If I do not receive a response from you within 48 hours I will escalate the matter and I'm definitely writing to HelloPeter.com. Never in my life have I been so disgusted with a service, don't these people pay you for a service? That building is so cramped people are left queuing on 3 flights of stairs in confined space. I'll be sending a video to OSHA in this regard. I'm livid with your service. Regards Mrs. Miller >>>>>>>>>>>>>>>>>>>>>>>>> I received a response on 17/01/2018 at 13:44 from their head office whereby a lady named Koleka Faba from their Cape Town branch responded to my e-mail as indicated below but after my email sent on 18/01/2018 at 01:25 no one responded, not even management. It just goes to show that their Cape Town office is used to treating people like animals and gets away with their appalling service. It's a disgrace!!!!! Koleka Faba's responses are in brackets. Dear Psira Head Office Please see my response in Green to Koleka Faba's email. [Good Afternoon Eulenda Compliments of the New Year and all the best in 2018. This client is not telling you of what happened yesterday, I am the one who asked the security to take more 5 clients just 5 minutes before 16:00 and inside it was still full and I stood there to make sure that the clients are in and at 16:00 the office is closed we only attended the ones which were inside.] Who is Koleka Faba? There was no one who took the time to converse with me on Tuesday and I'd like for her to elaborate what she means by saying "this client is not telling you of what happened yesterday" when no manager or supervisor was available to comment. Suddenly upon me sending an email to head office whoever Koleka Faba is have loads to say? If Koleka Faba asked the security officer to allow 5 more clients 5 minutes before closing time she knew before 4pm that whomever else won't be assisted (except for the 5 clients) but instead didn't come to communicate before-time and left people queuing regardless and this seems to be a norm for your Cape Town branch to close their doors send people home and just expect them to return the next day like nothing happened according to what I've heard from the security officer, regardless of the fact that the clients have been queuing there for hours. There was 10 people still waiting for assistance and this Koleka Faba person is basically saying they couldn't assist 10 more people? [There was a gentlemen which was their leader and he toy toyed in front of our door] - oh so now I'm being affiliated with people I even don't know? Is Koleka Faba accusing me of something because I'd like her to confirm in this regard. [ and this client talking a non-stop I saw her] - so voicing my opinion is an issue for Koleka Faba? Requesting to see management is an issue? Isn't it a service you're suppose to provide to clients? I distinctly recall a lady sitting by security about 20 minutes, talking to the security in isi-Xhosa but she sat there doing nothing, did nothing to assist the situation just sate there. If this was Koleka Faba, she did not introduce/identify herself and what kind of staff member/team leader does that? There's no decency in that and in the time she was sitting, more people could have been assisted in the interim instead she was wasting time. [My team worked last night till 17:30. Our office hours are only from 7:30 to 16:00 we can’t allow clients to come inside after 16:00. ] So it's not possible for clients to be informed before hand that they will not be assisted instead you let clients wait there until closing time fools and wasting our time and money? And Koleka Faba is a team leader???? Where is her interpersonal s****s? [Because of the office space we are having a huge amount of clients coming for renewal this year, they have to wait on the stairs and we take 10 at a time when it’s full inside every time when the others which has been assisted we take another group.] How long have Psira been operating from that premises? Is Psira looking into getting a more appropriate venue for their clients because obviously something is not working and you expect from your clients just to accept the way things are going and to be treated inhumanely? [I informed the clients myself that now our office is closed we will only assist the ones which are inside and the security officer also informed the ones which were downstairs.] What is she talking about? No staff member came to address us, the security officer came to converse with us and I asked the security officer why are they sending her to do their job. Koleka Faba is not being truthful here and it is concerning. [The gentlemen who was toy toying yesterday came early today about past 10:00 and he apologized about what he did yesterday and we assisted him long time ago. The problem these clients come late and expect to be assisted while there is still a long line.] Oh so arriving there at 1pm was late??? What is your trading hours??? And we expect to be assisted? Isn't it your job to assist clients? Without your clients you will be unemployed and there's be no business. I think that you're just so used to treating people like animals that you really don't care and it's normal for you. Koleka Faba is showing no compassion in her response and didn't even try to apologise once in this email. Why is she even a team leader? She's evidently not portraying people s****s here. [Yesterday we attended to 289 clients and printed 208 certificates and 98 ID cards. my team is going an extra mile to assist as much clients unfortunately after 16:00 we can’t assist the clients which are still outside the office.] I don't think that Koleka Faba has an idea of what it means to go the extra mile for a client. I've been working in a customer care environment for more that 15 years and never have I seen people treated so badly by a service provider. Your working hours should perhaps change then or shift work should be implemented because sending clients away daily in WRONG, especially if they get there before closing time. You need to assist them, I will do some investigation on my own in the interim but to my understanding your business hour is a standard you have to abide by, according to law. Currently you are failing at doing that, better planning needs to happen. I'm appalled with Koleka Faba's response really! Regards Mrs. Miller
1 reply
117 months ago
Dr. Mogamat S Jacobs (Obstetrics and Gynaecology) Bellville Melomed
<p>Since April 2016 Dr. Jacobs has been my gynaecologist he is an excellent doctor (peoples person etc.) however the staff employed at the practice is incompetent. My first unpleasant expereince was when I needed to claim back from my medical aid. I've paid the practice directly and afterward requested an account from the accounts department of the practice in order to get my refund from my medical aid. Unfortunately the accounts lady did not generate the invoice correctly, she did not specify what the practice charged for a specifi tariff code and after several emails back and forth I escalated the matter to my legal advisor to interevene because I grew tired of expalining myself, when the accounts department saw that the matter was now escalated to my legal avisor (copied them in on the email to my advisor) I suddently within minutes received the correct account.</p> <p> </p> <p>Hilary van der Vent (Senior Secretary) is incompetent. Hilary informed me that the practice does not send documents via email to patients (be it a prescription or letter of motivation etc) as the patients provide incorrect information. In a email today (12/10/2016, that I've sent to Hilary) I asked the following "Good Aternoon Hilary. Thank you for the notification. Please inform Dr. Jacobs that he is an excellent Doctor however I think it would be best for me to find another doctor. For me having to come to your office to collect a document each time (when need be) is an inconvenience that I can’t afford during my work hours. Our last telephonic discussion you’ve mentioned that this is due to incorrect information you receive/take down from patients, what I don’t understand is that we’ve been corresponding via email (I’ve been sending you documents via email) yet you still cannot send me documentation via email? If this rule is cast in stone, please cancel my appointment for next week because this is an inconvenience for me. Thanks" after I've sent this email I received an sms at 14:12 to inform me that my appointment was cancelled. Wow! talk about poor service and not wanting to go an extra mile for a client? As mentioned the doctor is fantastic but the staff I've been dealing with I can't say the same, Hilary appears to be inexperienced and do not have customer service experience or she has no idea what it means.</p>
0 replies
126 months ago
No response
I've sent in my phone for a fault report for insurance purposes via Game Tygervalley centre to Hisense in December 2015. My husband received a call from Hisense a week ago for a service quote which we did not ask for and informed Game accordingly. Bottom-line we're still waiting and I'm stuck without a proper phone which I so desperately need for my business. This guy Leeroy works in the service department but 'm not certain why he's there because he does not deliver. There seems to be no turnaround time to their clients. Its a catastrophe! and I'll never buy a Hisense product again.
1 reply
129 months ago
Nonhlanhla Hadebe had good attitude
I've recently contacted 1Life and Nonhlanhla Hadebe assisted me with a cession form for my bank relating to my bond transfer. It was not easy to explain what I required and that 1Life did it already (and the bank requested it again because they did not check our file properly) so I had to explain to Nonhlanhla Hadebe what exactly I require. Though she did not get it at first, I received the correct documents and could email it to the incompetent staff at the bank. I do however feel that 1Life should have a department that deals with cession form processing specifically as not everyone understands what you're talking about when you contact thier call centre.
1 reply
130 months ago
Great Service
Had theee best experience at Tosca Hair Salon very recent. I went for a hair cut (only) on 08/09/2015, the stylist that gave me the cut was really nice and I enjoyed his conversation. However he unfortunately cut my hair too short at the back for me to manage on my own, initially before he started I've mentioned that I did not want it too short at the back and only saw once he was done that it was too short for me to manage on my own.<br> <br> On my way out I mentioned to Meaghan that should I not be able to manage I will have to come back in order for them to assist me. She responded, no problem they'll gladly assist me. Which they did! When I called back there was no issue and she schedule me and went back and didn't have to pay. Herself and Jessica was such great company and I really enjoyed my experience with my unmanageable not wash and wear hair (which they understood) So thank you Meaghan and Jessica for being yourselves. God bless you!!!
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133 months ago
Bad Service Provider/Contractor
In March 2015 my husband, myself and our son moved into a property which was new but had a few maintenance issues that needed attention. The contractor has sorted out certain issues but not all of it. We are left with no one getting back to us as it seems that they bluntly just don't care of our concerns raised. We've been sending a number of emails and they are selective when it comes to responding to emails. It's been more than 2 months now and we're still waiting on answers or a resolution to our request. It's been very unpleasant and stressful having to deal with this contractor and between our jobs and seeing to our 1 year old son we can't always send out emails or contact the contractor. That being said the contractor appears to be nonchalant regarding our requests. I'm in the process of taking further steps by contacting the ombudsman as I believe that there are in violation of our rights. We just want them to abide by the contract we have signed and to honour our requests.
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3 (30%)
1 Star
5 (50%)