Based on recent customer reviews, Private Security Sector Provident Fund receives overwhelmingly negative feedback centered on severe delays in processing provident fund claims, with members waiting months or even years without resolution. Customers consistently report an inability to reach the organization through any channel, including phone, email, WhatsApp, website live chat, and Facebook. Multiple reviewers describe chats being closed without assistance and promises of callbacks that never materialize. Financial hardship, including unpaid rent and children removed from school, is cited as a direct consequence. Discrepancies in payout amounts and unexplained deductions further erode trust.
TrustIndex
3.7
Score
NPS Score
-100
Recommended: Unlikely
Apr '25 - Mar '26
Recent reviews (22)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
2pot struggling to have my funds released to my account
These poeple has been messing me around app**** for my 2pot they recievedcthe directives on 08/03/2026 and they said on the system it says claim paid 09/03/2026 but there finance departmebt must just release the funds to my account that has not happened they keep telling me on fb they emailed the finance departmebt to release my funds other wise they ignore one totally and not anwser yiu at all and when they do anwser it is onky once a day on the morning ress of day your messages Wil by ignored they don't pick up there phones when calling online they just end you chats and on what's app they seem confused and don't know the proper things or if they can't anwser you start ignoring you
1 reviews | Active since Jan 2020
2pot struggling to have my funds released to my account
These poeple has been messing me around app**** for my 2pot they recievedcthe directives on 08/03/2026 and they said on the system it says claim paid 09/03/2026 but there finance departmebt must just release the funds to my account that has not happened they keep telling me on fb they emailed the finance departmebt to release my funds other wise they ignore one totally and not anwser yiu at all and when they do anwser it is onky once a day on the morning ress of day your messages Wil by ignored they don't pick up there phones when calling online they just end you chats and on what's app they seem confused and don't know the proper things or if they can't anwser you start ignoring you
1 reviews | Active since Jan 2020
Disgusting service
I want my money, stop telling me stories, why the hell did you not communicate about my I'd not being clear, wait the whole hell month to tell me, on top of that you don't respond a person and you end my chats without talking to me. You are not worthy of holding our Provident funds, u are useless and don't know how to deal with people.
1 reviews | Active since Jan 2020
Disgusting service
I want my money, stop telling me stories, why the hell did you not communicate about my I'd not being clear, wait the whole hell month to tell me, on top of that you don't respond a person and you end my chats without talking to me. You are not worthy of holding our Provident funds, u are useless and don't know how to deal with people.
1 reviews | Active since Jan 2020
PSSPF DONT ASSIST WHEN YOU NEED HELP BUT FAST TO TAKE YOUR MONEY
I've been trying to get hold of them since 2/02/2026 with no luck I've made a claim from my two pot withdrawal last year August and received the funds when I look into my profile it shows that I made a claim this year and the claim has been approved when I try to send inbox on WhatsApp and Facebook even on there website live chat they don't respond and the chat is been closed without any assistance
1 reviews | Active since Jan 2020
PSSPF DONT ASSIST WHEN YOU NEED HELP BUT FAST TO TAKE YOUR MONEY
I've been trying to get hold of them since 2/02/2026 with no luck I've made a claim from my two pot withdrawal last year August and received the funds when I look into my profile it shows that I made a claim this year and the claim has been approved when I try to send inbox on WhatsApp and Facebook even on there website live chat they don't respond and the chat is been closed without any assistance
1 reviews | Active since Jan 2020
Pathetic service
Since last year I have sent emails no reply....I sent the WC person emails no reply....I tried your website no reply....I waited on your website chat from 58 to 24 and a support staff member just canceled the chat. How do you folks operate....some of us work Monday to Friday and can't walk in....why do you have options that don't work? We work hard in this industry night shift weekends cold hot violently but you guys just do what you want when you want.....this is not right guys.
1 reviews | Active since Jan 2020
Pathetic service
Since last year I have sent emails no reply....I sent the WC person emails no reply....I tried your website no reply....I waited on your website chat from 58 to 24 and a support staff member just canceled the chat. How do you folks operate....some of us work Monday to Friday and can't walk in....why do you have options that don't work? We work hard in this industry night shift weekends cold hot violently but you guys just do what you want when you want.....this is not right guys.
1 reviews | Active since Jan 2020
Outstanding balance
Dear PSSPF Team, Re: Outstanding Balance and Finalized Documents from PFA I am writing to follow up on my case and express my frustration with the lack of communication from PSSPF. I emailed my finalized documents from the Office of the Pension Funds Adjudicator (PFA) to PSSPF as requested, but I have not received any feedback or update on the status of my outstanding balance. I urge you to investigate and provide me with a clear explanation of the delay. I request that you take immediate action to resolve this matter and provide me with a timeline for payment of my outstanding balance. I am disappointed with the service I have received from PSSPF and hope that this matter can be resolved promptly. Sincerely, Mthokozisi msibi
1 reviews | Active since Jan 2020
Outstanding balance
Dear PSSPF Team, Re: Outstanding Balance and Finalized Documents from PFA I am writing to follow up on my case and express my frustration with the lack of communication from PSSPF. I emailed my finalized documents from the Office of the Pension Funds Adjudicator (PFA) to PSSPF as requested, but I have not received any feedback or update on the status of my outstanding balance. I urge you to investigate and provide me with a clear explanation of the delay. I request that you take immediate action to resolve this matter and provide me with a timeline for payment of my outstanding balance. I am disappointed with the service I have received from PSSPF and hope that this matter can be resolved promptly. Sincerely, Mthokozisi msibi
1 reviews | Active since Jan 2020
been trying to claim
I have been attempting to claim my provident fund for over three months, and the experience has been extremely frustrating. Every time I follow up, I am given the same excuse that they are "trying to combine the funds," with no clear explanation or progress. This ongoing delay has caused significant inconvenience and financial strain. To make matters worse, I have made numerous calls to their customer service, and the line is not toll-free, resulting in substantial airtime costs. My attempts to escalate the issue to a manager have been ignored or refused, leaving me feeling unheard and undervalued as a client. The lack of transparency, poor communication, and refusal to provide a resolution timeline are unacceptable. I strongly urge others to be cautious when dealing with [Provident Fund Provider Name] and to consider alternative providers with better customer service and efficiency.
1 reviews | Active since Jan 2020
been trying to claim
I have been attempting to claim my provident fund for over three months, and the experience has been extremely frustrating. Every time I follow up, I am given the same excuse that they are "trying to combine the funds," with no clear explanation or progress. This ongoing delay has caused significant inconvenience and financial strain. To make matters worse, I have made numerous calls to their customer service, and the line is not toll-free, resulting in substantial airtime costs. My attempts to escalate the issue to a manager have been ignored or refused, leaving me feeling unheard and undervalued as a client. The lack of transparency, poor communication, and refusal to provide a resolution timeline are unacceptable. I strongly urge others to be cautious when dealing with [Provident Fund Provider Name] and to consider alternative providers with better customer service and efficiency.
1 reviews | Active since Jan 2020
Poor service
I have been trying to get hold of them for more than a month now. They have my email address and contact number, yet no one has done any effort to call me . This type of service is unacceptable. I am not the only one complaining about no service from them. It more they ignore you the the idea that you will forget and not bother them. Their star should not even be 1, more like no star or fallen star.
1 reviews | Active since Jan 2020
Poor service
I have been trying to get hold of them for more than a month now. They have my email address and contact number, yet no one has done any effort to call me . This type of service is unacceptable. I am not the only one complaining about no service from them. It more they ignore you the the idea that you will forget and not bother them. Their star should not even be 1, more like no star or fallen star.
1 reviews | Active since Jan 2020
Trouble with psspf
Psspf doesnt respond to concerns or complaints ive been struggling for 2 weeks now still nothing and i see the same thing with other members of the fund its easy for them to take the monthly fee but when claiming its a whole diffrent story is there someone out there that can assist with this problem please The whatsapp portal only tells u they will call but now for 2 weeks ive been told they will call but till date no calls
1 reviews | Active since Jan 2020
Trouble with psspf
Psspf doesnt respond to concerns or complaints ive been struggling for 2 weeks now still nothing and i see the same thing with other members of the fund its easy for them to take the monthly fee but when claiming its a whole diffrent story is there someone out there that can assist with this problem please The whatsapp portal only tells u they will call but now for 2 weeks ive been told they will call but till date no calls