LG
Lee-anne Green
Active since May 2012
33
Reviews
0
Industries
Reviews
33 reviews5 months ago
Excellent personal client service
I would like to commend Jordan du Toit, the Business Development Manager at PostNet SA, for his outstanding assistance. I experienced an issue with a package that was delayed and not delivered as expected. Jordan was the only person who took ownership of the situation and actively assisted me. He went the extra mile by making a special arrangement for me to collect the package, ensuring that there were no further delays. His professionalism, responsiveness, and willingness to help turned a very frustrating experience into a positive one. Excellent customer service like this truly makes a difference. Thank you, Jordan.
0 replies
5 months ago
Express Courier That Wasn’t Express – Extremely Poor Service
I had one of the worst courier experiences I’ve ever encountered with Aramex. I sent an Express Courier parcel from the Eastern Cape on Saturday, 3 January at 09:24 and was assured it would be delivered in Johannesburg by Tuesday, 6 January at the latest. According to the tracking, the parcel went out for delivery on 6 January at 07:56, but it was never delivered. At 20:58, the status was updated to “Delivery failed – driver out of time.” When I contacted the call centre, I was told the parcel had been sent out with a driver servicing the Boksburg area, despite the delivery address being in Randburg. This is a basic routing error that should not happen, especially for an express service. I then spent the entire 7 January following up via emails and the call centre and was repeatedly assured that the parcel would be delivered by close of business. This did not happen. I even attempted to escalate the issue by emailing the Aramex Country Manager, but received no response. In the end, after significant effort and frustration, I had to collect the parcel myself from Aramex, completely defeating the purpose of paying for an express courier service. This experience shows poor logistics, poor communication, and a lack of accountability. I am extremely disappointed and expect an explanation and appropriate compensation for a service that was clearly not delivered as promised.
0 replies
7 months ago
Shocking service from a company that I used to promote
I have been a loyal customer of Discovery for more years than I can count. Lately, I have been receiving the MOST SHOCKING SERVICE from them. I have had an issue with my jaw TM joint for 37 years. They are fully aware of the issues as I had to put forward a request 22 years ago for surgery, which they declined saying it was cosmetic. They have now paid R16,837.34 for me to have an MRI to re-assess the TM Joint, but will not pay R16,384.00 for me to have a simple procedure to fix the problem. I have also submitted a claim, which I clearly wrote "Paid, please refund member" on the invoice, only to be told that they have paid the service provider, noting that "hand written notes are not accepted" on an invoice. If they bothered to check my bank statement, they would have seen that I had paid this amount. I have also just cancelled my Car & Household insurance with them, as they could not match a quote I was provided, saving me R1,416.66 per month. I have always praised Discovery and promoted them to friends and family. They are annoying me so much lately, that I'm not sure the exorbitant prices I pay them every month is worth it.
2 replies
8 months ago
Excellent 3lt box packaging
Love your Chenin Blanc 3 Litre box information. It is thorough, and the fact that it's 97% recyclable makes it even more appealing.
0 replies
8 months ago
How do you only have 1 teller working on a Saturday?
On Saturday 10th October I went into Mr Price Home Northgate. I had over R1800 worth of products that I wanted to pay for, and when I went to the tills, there was 1 person working. I was 10th in the queue, and after waiting 10 minutes with the queue not advancing at all, I put all my purchases down and walked out the store. I then ordered everything I wanted online from Temu. Well done Mr Price Home Northgate, you lost out on a R1800 sale.
1 reply
28 months ago
Uber drivers are becoming more and more dangerous and don't know the rules of the road
I am finding that the Uber driver's around Johannesburg are becoming worse and worse and more dangerous. We are finding that the driver's don't stop at red lights, cruise through stop signs like they don't exist, speed and drive recklessly, especially at night. Our driver last night cut in front of another car, and we nearly had an accident. We also had a driver who hooted and moaned at another driver for not using a traffic circle as a 4-way stop. He said the other driver didn't know the rules of the road, as traffic circles were regarded as 4-way stops - I had to correct him in teaching him that you have to give way to the cars on your right (he obviously didn't do his learners license if he didn't know that).
0 replies
29 months ago
Checkers Bryan Park is the worst store EVER
Checkers Bryan Park is probably the worst Checkers in the world. The staff and management are rude, unfriendly and honestly couldn't give a damn about customer satisfaction. I also cannot believe that when buying a SIM card the other day, they would not accept proof of residence via an email on my phone. I had to go to the print shop, pay R8 to print a copy of my utility bill, present it, only for it to be given back to me. Why am I wasting paper just so the teller can "Physically" see it without using it for anything. What has happened to going "paperless".
0 replies
48 months ago
Why must I sign a credit card receipt for tap and go ?????
They are the only store in the WORLD that when you tap your credit card, they then ask you to sign the slip. Why must I touch a dirty pen that is handed to me and probably never sanitized. Why must I take the extra time out my busy day to do this. With modern technology, signing anything these days is going back to the ark ages. I now refuse to shop at Checkers because of this. I will avoid them at all cost.
0 replies
48 months ago
Excellent service and follow-up from Bethuel Maabane from Beds Direct
Thanks to Bethuel Maabane who assisted me with a new base after months of trying to get the supplier to deliver. Bethuel was polite and friendly and followed up with the delivery all the time. Eventually after getting no satisfaction from their supplier, he replaced the base himself.
0 replies
50 months ago
BP Main Road, Grosvenor Crossing has the friendliest service ever
BP Main Road, Grosvenor Crossing. When I filled up yesterday, 20th April 2022 at around 12pm, I was greeted by a lady pump attendant who was so lovely, friendly and efficient. It made my day such a pleasure for what is normally such a mundane task. She even mentioned that they had some great specials in the shop and did I want to go and take a look. Pity I didn't get her name, as she should be "Employee of the Month" and get some sort of incentive.
1 reply
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5 Star
15 (45.45454545454545%)
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1 Star
18 (54.54545454545455%)