SM
Shedi M
Active since May 2012
26
Reviews
0
Industries
Reviews
26 reviews61 months ago
Vague Covid-19 Vaccination Information
Yesterday mom and dad received their Covid-19 vaccination dates for the same day. I can honestly describe the emotions I felt as shock, disturbed, anxious, panic even though I personally registered them for the vaccine. They are ready and I'm not, what if they are the unlucky ones who die from complications due to the vaccine and I'm left all alone in this world? Covid-19 has eroded the bravado and God like traits that are typical of medical doctors and scientists alike. It's a humbling experience they needed and still need to go through in order to appreciate that life does not revolve through science and them, they need to live in gratitude, be thankful for small and big mercies. Anyway I digress, I can confirm that government and medical aid schemes like discovery health who has taken the responsibility to have its members vaccinated at their preferred sites have failed dismally logistically. How do you have sites so far away from the areas where members Ives? Especially because we're talking about the elderly here. They already have autoimmune diseases and cannot be further exposed in transit with other people to get vaccinated. Sandton is huge, surely government and discovery could have set up sites according to wards the same way they do during voting period? It's insanity. My dad was allocated Tembisa, i don't know how that even makes sense. Mom allocated dischem med express but no additional information about what it is. Insanity again! So I had to call the coronavirus hotline to get details of the venues where my parents are supposed to go. I discovered that mom has to go to Midrand Dischem Head Office!?? My dad is going to be a walk-in at the nearest site because he was incorrectly placed. Alyisha/Alisha (auto correct on my phone changed her name) at Dischem Head Office Clinical Services was such an amazing gift to talk to. She is warm, patient, kind, understanding, knowledgeable, sweet, generous and professional; and I want to dedicate this to her. I wish everyone who deals with clients/customers/ members is like her. Her managers must give her a promotion with a big bonus and salary increase!
0 replies
62 months ago
Unacceptable and Poor Customer Services
The pharmacists at Dischem Woodmead have no bedside manners, customer service, interest in helping customers, drop telephone calls in your ear and don't return calls. I use this specific branch a lot and it's shocking to receive such appalling service including the pharmacy regional manager.
0 replies
63 months ago
Disappearing Activities, Failing Patients and Dismal Service Is An Understatement
Can I rate a company no star for total blackout? Because that's what DiscoveryHealth deserves. Today not only am I stressed put but beyond disappointed with your Client Service, Billing and Clinical Departments. I have yet to get feedback from Discovery Health Client Services on my urgent query that has taken them a month without resolution. 1: I call daily with regards to a compound antibiotic that was prescribed by my treating physician and to date the only people who have responded in writing and via telephone is the Case Mager to advice why the treatment must be paid from MSA not the other pool 2: The case manager also informed me that the treatment is on the Discovery Formulary Medicine List, Client Service is responsible for that and even provided the Nappi Code in the letter 3: Client Service cannot pick the Nappi code even though the entire Discovery Health organization uses the same system for medications, codes, etc. and don't know where and how the other is able to pick up the Nappi code and they can't? Wow!! 4: I have been going back and forth with Discovery Health Client Service since March regarding this made to oder antibiotic compound that has been ordered, manufactured and ready to deliver as per my treating physician instructions but cannot proceed because Discovery instructed me to delay making payment to ***ron Pharmacy Johannesburg and to take delivery of the medication until you have loaded the medication on your system and profile so that the costing is in line with your formulary pricing 5: I call at least 3 times a day and each time I call the consultant has no idea what I'm talking about and I have to start from the beginning explaining what, where, how in repeat, not withstanding the number of times i have to verify myself which is 6 times a day without help and guidance. 6: My calls still get dropped or go unanswered. On the 8th of April I made 3 calls and on my third call alone I waited 14 minutes and gave up when my call went unanswered whilst waiting to be connected to the manager because I'm exhausted frombhaving to verify myself, explain the problem with every call and still end the conversation without receiving any assistance. 7: I also picked the fact that none of the Client Service agents make notes while talking to me but lie to me saying they are making notes.NOBODY MAKES NOTES ON A MEMBER PROFILE⁉️⁉️‼️ reality is stranger than fiction‼️ 8: The antibiotic is a compound: ●is made with for me only as per medical diagnosis, required intervention and treatment protocol ●has a shelf life ●has to be destroyed it if I don't collect ● costs R1200 ×5/6 ● medical condition worsens and has significant bearing on scheduled intervention and treatment as well as worsening the existing underlying issue I'm still waiting. I'm waiting for someone to call me because of all of the calls that went unanswered, cut off, disconnected, zero interest in courtesy and NO FEEDBACK A MONTH LATER!!
2 replies
63 months ago
All rounder Royal Treatment and Premier Service in Soutg Africa
***ron Pharmacy Johannesburg is hands down the best pharmaceutical company in the South Africa and I say that shouting from the highest peak in the world metaphorically. Michal and the management have been amazing, kind, patient, generous with their time and resources answering all my never ending questions and understanding my specific concerns. Their turnaround time is beyond snappy especially considering the fact that they make sophisticated and specific compound medications per individual patient. I experienced a little hitch when I first contacted ***ron Pharmacy Johannesburg but that got resolved promptly. It took me a while to make them aware of the issue because I'm not quick to make a judgment until I've broken it apart to granular level, done multiple iterations before rebuilding the scenario. To date nobody comes close to what these scientists do, even SAB with their 365 production process lags behind. I was so absorbed and lazer focused on my specific compound the entire time that I did not take the time to explore their services until I was writing this review and I can confirm that they've gained a loyal customer. Also because I trust my treating physician, there's never an ounce of doubt on his judgement where I'm concerned, which is a rare find in the medical world.***ron Pharmacy was the ultimate dream collaborative approach, team and experience around; and probably the best in the world!!
0 replies
63 months ago
Poor security measures puts customers lives in danger
I have been with Matrix Telematics since 2007, always the premier package and to say I'm disappointed with their tracking and alerts is a huge understatement. 1:There's a long delay between the geoloc deactivation and their system pick up. This means you get a call 20 minutes later that they've received a geoloc alert and it's always a false alarm. 2: It's no longer real time monitoring. 3: You only receive sms notifications when you are in a high risk area. Prior to the new system that they use if I was almost entering a high risk area I would receive a call but not anymore. 4: If I break harshly because I don't know the area and there's a pothole or humps I get a call 20 minutes later. 5: the system is failing customers especially vulnerable ones like women, youngsters, disabled or those ill because if I have to log in every single time I have to deactivate the geoloc alarm It's a serious security concern. It's the difference between ****, robbery and high jacking. Therefore I don't feel safe and confident that in the event of something happening to me they will respond on time and appropriately. I have complained at every single call for the past 2 and half years but nothing is being done and I'm always told that they are logging a call and someone will call me. That never happens. Yesterday i received another call and the lady who called asked me what was it she could do for me and I replied that to tell their CEO to call me. It's beyond concerning and unacceptable
2 replies
63 months ago
Call center mishaps
I'm conflicted at having to even lodge this complaint against Discovery Health because they've been there for me, great, helpful and supportive but just in these past 2 weeks alone I had to call in 6 times per day before my call gets answered. After following voice prompts the automated voice call message keep talking until it stops and that's 8 to 10 minutes per call. As much as I appreciate their support I also want to alert them to weakness in their systems. This can't go on forever. I don't even know how to rate this service but I'm giving them a 2
3 replies
64 months ago
Thank you for giving consumers a voice and a safe place
Thank you for the great platform. It has allowed, enabled and given consumers a voice to force companies to stop illegal businesses activities, steal monies from them, hold them accountable and responsible for unlawful consumer practices. Personally it allowed me space to enforce medical aid, banks, insurances, mobile operators and other business to do their job in a correct, efficient, fast, reliable manner. It has created a significant impact by forcing companies to take responsibility and accountability for reneging on contractual obligations, as well as conducting unlawful, unfair, and illegal business practices. It also helped me alert the authorities and responsible Ombudsman to deal with those companies conducting illegal business practices.
3 replies
64 months ago
My first positive experience at Vodacom
It's very rare that you'll go to any vodacom store or client center and receive attention, assistance and resolution to your problem. I've had numerous unpalatable encounters with Vodacom and their insurance arm, lodged multiple complaints here on Hello Peter and their website and reported both Vodacom and Cellsure a.k.a. Finrite to relevant authorities multiple of times. My phone's charging port wasn't working, so I took it to Vodaworld to get fixed. I got my ticket issued at 11:53 and a consultant stationed at desk 24 (i think, can'tremember) called out my ticket number B58 at 11h54, that was the first shocker. That consultant was fully present, not only did he understand my issues but he took the handset and documents to his Manager to find out the best and fastest way to help me. Not only was I more shocked but super impressed at the speed and ease he handled the situation. To top it all, he returned with his manager Vishen Padayechee who had already figured out why the charging port was not working and had fixed it already. It's a pity I didn't take down the name of the gentleman who assisted me hence I'm mentioning my ticket number B58 with the hope that he also gets feedback on how super efficient he is. I walked in at 11h53 and walked out at 12h00 with my problem appropriately addressed and resolved. These two gentlemen showed up in a big way and deserve a shout out and acknowledgement. It's important that Vodacom invests in continuous customer service, relationship management, customer retention, appropriate technical support and query resolution because without us the customers, Vodacom will die a painful death. It's even more important for Vodacom and its employees to stop thinking and behaving like we are bothersome and they don't owe us anything meanwhile we pay their salaries and the company to continue earning profits and remain a going concern. No, you owe us your customers a big favour! Again thank you to these 2 gentlemen who were present at work today, never stop, keep doing that on repeat. Thank you
1 reply
66 months ago
Illegal business practices claim CLM4203908
In July 2020 my mom lost her phone and we submitted a claim to Cellsure. Cellsure initially refused to process the claim because it would cost them money to replace Samsung Galaxy S8 with Samsung Galaxy S20. I fought with them eventually they approved the claim but we had to pay extra R5000 not in excess but to get the S20, Cellsure rules and regulations says a client will get a replacement of the latest phone model that's currently in the market. It does not say that you will pay excess plus the difference between your old phone and new phone. They made us pay excess ampunt and the difference between S8 and S20 retail price. In December 2020, the week of Christmas we travelled to our other house in another province and discovered that my dad had accidentally took the phone with him when he packed items to take with our other home. On Monday 4th, January 2021 my mum called vodacom customer care to un-blacklist the handset as it was recovered. An agent forwarded forms to complete which my mum did and emailed back to [email protected] as instructed together with a copy of her ID, my Id copy as I'm responsible for managing her affairs and a letter explaining what happened and that I am the contact person. On 6 January 2020 a girl named Abigail sent this email "Good day, Kindly note that there are no unblacklisting documents attached.PLease resend.Regards, Abigail. We resent the documents and also forwarded her the original email with time stamp and attachments. We also sent her an additional email as follows 'Abigail see email below. The documents were attached. Kindly do a thorough check before making any unfounded statements. You've also wasted an entire day for me that you were supposed to have used to process this request. That means you'll have to ensure that instead of 48 hours turnaround time you're going to process this in 24 hrs. You have today left to do it. On 7 January 2020 we sent follow up email to get progress updates. We also called vodacom customer care who informed me that it takes 7 days for the phone to be unblacklisted. On 7 January 2020 at 16h14 Abigail sent this email "Good day, Kindly note that we cannot unbladst with imei 358957080527327 as it was replaced by Insurance.Please take that handset to the Vodacom store where the claim was processed.Regards, Abigail" my mum responded to her "Abigail, What must I do at the store where the claim was processed? I've requested you to be thorough in your dealings with customers in the previous email but you continue with your poor customer service. I'll ask you again...what's the purpose of going to the store where the claim was processed? Why can't you unblock from blacklisting? because we had insurance cover for it and we should lose items that are still in mint condition when recovered? I paid extra R4000 for the insurance to issue a new phone not as excess but additional money, in total I spent more than R5000. Get your unit head to contact right away. 076 040 3720" reference: EC-168U-28M7MK Un-blacklisting a handset for Maserumula M.M, contact number 082 333 4842. I am not going to go to the store I am 72 years old going 9n 73, it's my money that I worked hard for. The insurance I pay monthly and this the insurance did not give me a free handset. In top of that the added penalties for replacing Samsung Galaxy S8 with Samsung Galaxy S20 just because it was not a cost they wanted to carry. Vodacom will unblacklist the handset before the end of this week. Claim CLM4203908
0 replies
66 months ago
Illegal business practices: CLM4203908
In July 2020 my mom lost her phone and we submitted a claim to Cellsure. Cellsure initially refused to process the claim because it would cost them money to replace Samsung Galaxy S8 with Samsung Galaxy S20. I fought with them eventually they approved the claim but we had to pay extra R5000 not in excess but to get the S20, Cellsure rules and regulations says a client will get a replacement of the latest phone model that's currently in the market. It does not say that you will pay excess plus the difference between your old phone and new phone. They made us pay excess ampunt and the difference between S8 and S20 retail price. In December 2020, the week of Christmas we travelled to our other house in another province and discovered that my dad had accidentally took the phone with him when he packed items to take with our other home. On Monday 4th, January 2021 my mum called vodacom customer care to un-blacklist the handset as it was recovered. An agent forwarded forms to complete which my mum did and emailed back to [email protected] as instructed together with a copy of her ID, my Id copy as I'm responsible for managing her affairs and a letter explaining what happened and that I am the contact person. On 6 January 2020 a girl named Abigail sent this email "Good day, Kindly note that there are no unblacklisting documents attached.PLease resend.Regards, Abigail. We resent the documents and also forwarded her the original email with time stamp and attachments. We also sent her an additional email as follows 'Abigail see email below. The documents were attached. Kindly do a thorough check before making any unfounded statements. You've also wasted an entire day for me that you were supposed to have used to process this request. That means you'll have to ensure that instead of 48 hours turnaround time you're going to process this in 24 hrs. You have today left to do it. On 7 January 2020 we sent follow up email to get progress updates. We also called vodacom customer care who informed me that it takes 7 days for the phone to be unblacklisted. On 7 January 2020 at 16h14 Abigail sent this email "Good day, Kindly note that we cannot unbladst with imei 358957080527327 as it was replaced by Insurance.Please take that handset to the Vodacom store where the claim was processed.Regards, Abigail" my mum responded to her "Abigail, What must I do at the store where the claim was processed? I've requested you to be thorough in your dealings with customers in the previous email but you continue with your poor customer service. I'll ask you again...what's the purpose of going to the store where the claim was processed? Why can't you unblock from blacklisting? because we had insurance cover for it and we should lose items that are still in mint condition when recovered? I paid extra R4000 for the insurance to issue a new phone not as excess but additional money, in total I spent more than R5000. Get your unit head to contact right away. 076 040 3720" reference: EC-168U-28M7MK Un-blacklisting a handset for Maserumula M.M, contact number 082 333 4842. I am not going to go to the store I am 72 years old going 9n 73, it's my money that I worked hard for. The insurance I pay monthly and this the insurance did not give me a free handset. In top of that the added penalties for replacing Samsung Galaxy S8 with Samsung Galaxy S20 just because it was not a cost they wanted to carry. Vodacom will unblacklist the handset before the end of this week.
0 replies
Review Distribution
5 Star
6 (23.076923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (7.6923076923076925%)
1 Star
18 (69.23076923076923%)