DH
David H
Active since Apr 2012
20
Reviews
0
Industries
Reviews
20 reviews2 weeks ago
Defy / Grundig / Beko Dishwasher Warranty Experience — Extremely Poor Support
I bought a dishwasher sold with a **5-year warranty**, expecting reliable support if anything went wrong. The appliance has had the same unresolved issue despite **13 technician visits by 4 different technicians**. After all these visits, the problem is still not fixed. Instead of replacing the dishwasher or providing a practical resolution, Defy continues to insist on more repairs and keeps sending technicians, even though the repeated repair attempts have not resolved the fault. In my opinion, the advertised 5-year warranty is meaningless if the company refuses to properly resolve a persistent issue. A warranty should provide peace of mind, not endless technician visits and no solution. Based on my experience, I would strongly advise others to be very careful before buying Defy, Grundig, or Beko appliances. The warranty may look good on paper, but the after-sales support has been extremely disappointing.
1 reply
2 months ago
Defy/Grundig’s service is a joke
Defy/Grundig’s service is a joke. They advertise a 5-year warranty, but my dishwasher has been faulty since January 2026 and still hasn’t been fixed after 7 technician visits. I’ve lost hours dealing with useless repeat visits and a call center that does nothing except tell me to call back. Instead of replacing a clearly defective unit, they keep wasting my time by sending more “experts” who can’t solve the problem. Absolutely unacceptable.
1 reply
23 months ago
Disappointing Experience with Nespresso's Online Order
I recently placed an order with Nespresso (Order #2001127302) on Tuesday, June 25th, expecting a seamless experience. Unfortunately, it was anything but. After placing my order, I received no tracking details or updates. On Friday, I called customer support to find out what was happening. To my shock, I was told that Nespresso had canceled my order because one of the items was out of stock. There had been no prior communication, no updates, just an abrupt cancellation. What made matters worse was that Nespresso didn’t even bother to inform me about this. Instead, they told me over the phone that I would be emailed a form to fill out for a refund. Seriously, Nespresso? I paid for overpriced coffee capsules, only for you to cancel my order without notice and then expect me to fill out additional paperwork to get my money back. That’s absurd. I’m not filling out anything. This experience has left a bitter taste, and it’s not from your coffee.
0 replies
30 months ago
Our Makro fridge delivery nightmare - WumDrop is a disaster!
We purchased a fridge at Makro with a promised Wednesday delivery. However, on Saturday, we received a message stating the refrigerator was out for delivery and if we needed to reschedule, we should contact the driver Mufamadi . We promptly did. Despite our contact, the driver attempted delivery on Monday and Tuesday, but Wednesday came and went with no fridge. Frustrated, we followed up with Makro, only to be told the driver claimed to have delivered the fridge but then returned it to the store. Calling WumDrop for assistance proved equally fruitless. Their phone goes straight to voicemail, and we seem to be perpetually calling outside their business hours. This entire experience has been a disaster, and WumDrop's lack of communication and accountability is unacceptable. We're left fuming without our fridge and no clear answers.
0 replies
40 months ago
4home slower then Ramaphosa
Steer clear of them as they operate at a painfully slow pace. It takes them days if not weeks to source stock from their supplier, and once they receive it, the goods languish in their office for an indefinite period under the "Ready For Dispatch" status. Only after being reminded and threatened with a cancellation will they possibly ship the goods. Furthermore, their shipping costs are exorbitant
0 replies
46 months ago
Hirsch's Air Fourways is after your money only
I was a loyal customer for many years, but since I used their A/C division to install and maintain A/C units, things always went wrong, leaving me with a huge bill and a bitter aftertaste. Last week a technical arrived to repair one a faulty unit. Based on his "expertise," the capacitor was faulty and needed to be replaced at R1850. For some reason, the quote included a re-gas after capacitor replacement. When the technician arrived with the capacitor, suddenly the compressor was faulty. Hirsch's asking for an additional R2100 for labor (the compressor is still under warranty).
0 replies
54 months ago
Order 100475737 - Takealot.com - I want my money back
I have ordered a desk for R11k that was supposed to be delivered within 5-7 days. After placing the order, I received an automated email with "expected delivery" for Jan 24th. I decided to cancel the order. This has happened 20 min after the order was placed. Takealot conveniently does not have the option to cancel an order within the portal. After reaching out to their contact center, I was told the only option was to refuse delivery. Is Takealot seriously going to keep my money for 3+ weeks?!
0 replies
55 months ago
Fit Time is a total scam, stay away!
Fit time aka fittime.co,za aka Brand Hubb (Pty) Ltd is a total scam! I have ordered a Fitbit charge 5 on November 17th. The item was supposedly in stock. After about a week I canceled the order for nondelivery. I was promised a refund, but almost two weeks later and still waiting. They have not replied to a single email and when I call their number I was promised a callback. Needless to say, the callback never came, nor has the refund of R 3500.
1 reply
83 months ago
Don't use Appliance Man, they are just useless R500 collectors
Called appliance man for a Samsung Dishwasher out of warranty repair. The dishwasher makes cracking sound and the pots don't get clean well when at the bottom rack. The "technicians" arrived, checked the dishwasher and said he can't see any issue. So, dishes come out filthy, but there is no issue with the dishwasher. The sound comes from the pump and it's "normal". ****** useless R500 collectors
0 replies
86 months ago
Samsung top of range appliances worthless
I purchased a Samsung Watewall in 2016. Shortly after the DW got out or warranty, we noticed the dishes at the bottom rack are not being cleaned properly. I have contacted Samsung CS requesting assistance. I will spare you the details of the rude b***h from Inyati calling me and will go straight the 2 "technicians" who after an hour of looking at the DW from each and every angle, decided to take the appliance to the workshop for "a day or two." Almost a week later, after 2 follow up calls, finally the dishwasher was returned to us. When I queried what the issue and solution were, one of the "technicians" replied they just adjusted the rinse aid dispenser. Needless to say, the bottom rack still doesn't work, we wash out pots using the middle rack. Its a great business model for Inyati R450 for looking at a dishwasher and adjusting the rinse aid dispenser. Our home only has Samsung appliances but seems like we will be moving to a different brand. I understand the DW is out of warranty but have paid double the price of most dishwashers on the market, we would expect it to last bit longer.
3 replies
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1 Star
19 (95%)