NE
Natasha E
Active since Feb 2012
8
Reviews
0
Industries
Reviews
8 reviews3 weeks ago
Two months. No refund. No timeline. No accountability.
In March 2026, we requested a full refund for two Emirates flights booked through Vitality Travel, following Discovery Vitality's own public advisory confirming that fee waivers and refunds were in place for March and April 2026 bookings due to Middle East airspace disruptions. The day after that advisory was published, Discovery's consultant dvised us that any changes would be treated as voluntary and could incur penalties — directly contradicting Discovery's own published policy. We re**** on that advice to our financial detriment. Emirates processed their portion of the refund (seat selections booked directly with them) within 5 days. Vitality Travel has take two months to refund us for the flights and we are still waiting. Despite a formal refund request submitted on 16 March 2026 and multiple follow-ups, the only response we have received from refunds consultant Boitumelo Molusi is: "The refund is still in progress." Discovery markets itself as a trusted, consumer-focused brand. This experience has been the opposite of that.
1 reply
1 month ago
Disappointing service
I’ve been ordering from Faithful to Nature for several years, but the service on my last two orders has been extremely disappointing. On a previous order, an item I purchased was replaced with a cheaper product without any prior communication or approval. When I contacted customer service, there was no apology. Instead, I was asked to send photos and return the incorrect item before they would process a refund, despite the mistake being entirely on their side. Now, with my latest order, I paid extra for express delivery. I was later informed that delivery could not happen due to the storm, which I understand. However, there was no acknowledgement that the express delivery fee should obviously be refunded. I then clearly requested that the order still be delivered, but that the express delivery fee be refunded to my original payment method. Despite this being straightforward, I received another email asking me to clarify whether I wanted to cancel the entire order or only refund the express delivery fee. At this point, the issue is not the storm, it’s the poor communication, lack of accountability, and the amount of unnecessary back-and-forth required to resolve simple customer service matters. Very disappointing from a company I’ve supported for years.
1 reply
10 months ago
Their automated bot responses can get you into legal trouble
I paid for the Smart Package and submitted all my details well before tax season started. Then, without my consent, my legal and tax status was changed to "Foreign National." I'm a South African citizen and have never lived or worked outside the country. To edit my return, I needed to pay again to "upgrade" from the "Smart package" to the "Smart package". I have not heard anything from TaxTim on my refund. To resolve the citizenship issue (which I am unconvinced was not caused by them), TaxTim now wants me to pay an extra R300 just to message them "three more times". Their follow up support has been virtually non-existent. In one update, I was advised by TaxTim support to register as a foreign national, despite clearly stating that I am a South African citizen who has never lived or worked abroad. This raised serious concerns for me, as it would have meant submitting false information to SARS. I believe this advice was not only inappropriate, but potentially misleading from a tax compliance standpoint. After no further helpful responses from them, I accessed the return they filed on my behalf, and it's full of errors and contradictions that do not match the information I submitted. This is my fifth year using TaxTim, and I've never experienced service this poor before. They have no phone line or direct e-mail address. I am not able to pay to message them via their Helpdesk, and unable to delete their botched ITR12 from my e-filing profile. I tried reaching out to them via social media and received a bot response to inform me that they do not respond to social media queries. So I am having to resort to this. I am sure that this will fall on deaf ears as well. Hopefully it will help to warn future users.
1 reply
10 months ago
Excellent after sales experience
We didn't inspect our table in-store when we picked it up, and upon unboxing it at home, we discovered several defects. We contacted customer service, who responded quickly and asked us to return the item to the store. When we arrived, the staff immediately assisted us and unpacked two replacement tables for us to choose from. The entire team was accommodating and helpful throughout the process. This excellent service aligns with our previous experiences at Decofurn, where we've made several purchases over the years. And we will certainly return in future. Thank you for excellent service.
0 replies
11 months ago
AVOID THIS DISGUSTING COMPANY
IT SHOULD BE POSSIBLE TO GIVE ZERO STARS. THOUGH IT DOESN'T SEEM TO MATTER AS THIS COMPANY COULDN'T CARE LESS ABOUT THE CUSTOMER'S EXPERIENCE. ORDERED FROM MRP HOME ONLINE AND TWICE THE ORDER HAS ARRIVED WITH ITEMS MISSING AND THE REMAINING ITEMS UNWRAPPED AND FILTHY. DISGUSTING SERVICE CONSIDERING THAT YOU WON'T HAVE YOUR DELIVERY FEE REFUNDED AND THAT YOU HAVE TO GO ALL THE WAY TO A STORE TO RETURN THE FILTHY ITEMS WHICH DID ARRIVE. APPALLING WHAT MR PRICE HAS BECOME.
1 reply
20 months ago
**** company. Avoid.
Order from Absolute Pets nearly two weeks ago, spent over R1000 and nothing has been delivered. Customer service is non-existant. AVOID.
0 replies
26 months ago
Do not purchase their defective products
The expensive Xiaomi Mi Lamp I purchased from Syntech (via Yuppiechef) stopped working just a few days after the warranty expired. Both Yuppiechef and their disgusting supplier Syntech, wasted my time by having me package up the device and deliver it to their Canal Walk branch, only for it to be returned to me in the same condition, in my own packaging, 3 months later. I had offered to pay for repairs as the warranty had just expired - even though I should not have, as a lamp worth R1000 should keep working for longer than one year. But despite this, I received the following disgusting, unintelligible response from the supplier: "The following repairs were carried out on the machine: No repairs were done - The technicians advised that the unit is out of warranty and not feasible to repair" On top of this, I was told by their customer services department that a new item had been shipped as a replacement "in good faith", only to find that it was exactly the same defective product I had returned. This company offers no after-sales support and hides behind brief warranties that they have no intention of honouring. AVOID AT ALL COSTS
0 replies
26 months ago
Don't purchase Xiaomi products from Syntech or Yuppiechef
The expensive Xiaomi Mi Lamp I purchased from them stopped working just a few days after the warranty expired. Both Yuppiechef and their disgusting supplier Syntech, wasted my time by having me package up the device and deliver it to their Canal Walk branch, only for it to be returned to me in the same condition, in my own packaging, 3 months later. I had offered to pay for repairs as the warranty had just expired, even though I should not have as a lamp worth R1000 should keep working for longer than one year. But despite this, I received the following disgusting, unintelligible response from the supplier: "The following repairs were carried out on the machine: No repairs were done - The technicians advised that the unit is out of warranty and not feasible to repair" On top of this, I was told by their customer services department that a new item had been shipped as a replacement "in good faith", only to find that it was exactly the same defective product I had returned. I've been a Yuppiechef customer since 2011 and have never experienced such disgusting, disrespectful and dishonest service from them. It's really sad to see how the brand has deteriorated since the Mr Price acquisition. I won't buy another product from Yuppiechef or Xiaomi again.
0 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)