Y
Yuppiechef
Verified Business
Y
AI Review Summary
Based on recent customer reviews, Yuppiechef receives polarised feedback that highlights a strong contrast between front-end shopping experiences and after-sales support. Customers consistently praise rapid delivery, thoughtful packaging touches, and helpful frontline staff when transactions go smoothly. However, a recurring theme is dissatisfaction with returns, repairs, and refunds, particularly on premium appliances where suppliers reportedly find no fault. Shoppers frequently mention slow communication, unfulfilled delivery promises, and dismissive responses from head office, which has eroded trust among previously loyal patrons who once viewed the brand as a benchmark retailer.
Performance(last 12 months):
TrustIndex
2.9
Ranking
#175
in Retail
NPS Score
-42
Recommended: Unlikely
Review Distribution
1.8|32 Reviews
Jul '25 - Jun '26
Recent reviews (32)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 16:29
Faulty Dyson Airwrap & Extremely Poor After-Sales Service – Yuppiechef
I purchased a Dyson Airwrap from Yuppiechef for approximately R13,000, and from the beginning the device has had an intermittent fault where it randomly switches off — sometimes within seconds of use. While it would occasionally work fine for periods, the issue has become significantly worse over the past few months to the point of complete frustration. I took the unit to the Menlyn store, where the staff were helpful and arranged for it to be sent in for repairs. Initially, I received updates, but when I was contacted to collect the device, I was told that the report found “nothing” wrong. This is despite the fact that the device clearly does not function consistently. Fortunately, I had video evidence of the device failing, which I insisted be sent back with the unit for further inspection. From that point on, the service has been unacceptable. I have received ZERO proactive updates from Yuppiechef. I have had to physically go into the Menlyn store twice to follow up: • First visit: “Still under inspection.” • Second visit (after almost a month): I was told the feedback was that if I have thick hair, I should use a cold shot — essentially implying user error for a device that does not even switch on properly. This response is both dismissive and frankly absurd. I then took it upon myself to contact head office multiple times. Each time I was promised feedback, and each time no one followed up. Eventually, I spoke to a representative named Keagan, explained the entire situation, and requested either a replacement or a refund. His response? The supplier found “nothing wrong,” so no replacement could be issued. This is completely unacceptable. As the retailer, Yuppiechef sold me a faulty product. I have provided proof that the device is not functioning correctly. It is not my responsibility to deal with the supplier — that is between Yuppiechef and Dyson. At this point, this is no longer just about the product, but about the complete lack of accountability and customer service. I have been a loyal Yuppiechef customer and have supported the brand extensively, including for my interior design projects, and this experience has been extremely disappointing. I am requesting a full refund or a replacement unit. I cannot justify paying this amount for a product that only works occasionally. I sincerely hope this matter is taken seriously and resolved urgently.
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 16:29
Faulty Dyson Airwrap & Extremely Poor After-Sales Service – Yuppiechef
I purchased a Dyson Airwrap from Yuppiechef for approximately R13,000, and from the beginning the device has had an intermittent fault where it randomly switches off — sometimes within seconds of use. While it would occasionally work fine for periods, the issue has become significantly worse over the past few months to the point of complete frustration. I took the unit to the Menlyn store, where the staff were helpful and arranged for it to be sent in for repairs. Initially, I received updates, but when I was contacted to collect the device, I was told that the report found “nothing” wrong. This is despite the fact that the device clearly does not function consistently. Fortunately, I had video evidence of the device failing, which I insisted be sent back with the unit for further inspection. From that point on, the service has been unacceptable. I have received ZERO proactive updates from Yuppiechef. I have had to physically go into the Menlyn store twice to follow up: • First visit: “Still under inspection.” • Second visit (after almost a month): I was told the feedback was that if I have thick hair, I should use a cold shot — essentially implying user error for a device that does not even switch on properly. This response is both dismissive and frankly absurd. I then took it upon myself to contact head office multiple times. Each time I was promised feedback, and each time no one followed up. Eventually, I spoke to a representative named Keagan, explained the entire situation, and requested either a replacement or a refund. His response? The supplier found “nothing wrong,” so no replacement could be issued. This is completely unacceptable. As the retailer, Yuppiechef sold me a faulty product. I have provided proof that the device is not functioning correctly. It is not my responsibility to deal with the supplier — that is between Yuppiechef and Dyson. At this point, this is no longer just about the product, but about the complete lack of accountability and customer service. I have been a loyal Yuppiechef customer and have supported the brand extensively, including for my interior design projects, and this experience has been extremely disappointing. I am requesting a full refund or a replacement unit. I cannot justify paying this amount for a product that only works occasionally. I sincerely hope this matter is taken seriously and resolved urgently.
0
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Anonymous
1 reviews | Active since Jan 2020
6 Apr 2026, 08:49
Unbelievable service from an unbelievable company
What an absolute pleasure to deal with Yuppiechef! Amazing first time on-line experience (I usually shop in-store) and the customer support is unbelievable. I will definitely be a Yuppiechef customer for life. What an incredible company and very refreshing to deal with a company that believes in customer service.
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Anonymous
1 reviews | Active since Jan 2020
6 Apr 2026, 08:49
Unbelievable service from an unbelievable company
What an absolute pleasure to deal with Yuppiechef! Amazing first time on-line experience (I usually shop in-store) and the customer support is unbelievable. I will definitely be a Yuppiechef customer for life. What an incredible company and very refreshing to deal with a company that believes in customer service.
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Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 16:30
Bad experience
I got a bad experience from the Table Bay mall branch of this store. The assistant gave me attitude after asking her why I should wait until her colleague comes back from the rest room before she could help me Gcobisa is the name of the assistant. I had to wait forever since I needed the item. I'm never going back there again.
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Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 16:30
Bad experience
I got a bad experience from the Table Bay mall branch of this store. The assistant gave me attitude after asking her why I should wait until her colleague comes back from the rest room before she could help me Gcobisa is the name of the assistant. I had to wait forever since I needed the item. I'm never going back there again.
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Anonymous
1 reviews | Active since Jan 2020
11 Feb 2026, 09:13
The review that Yuppiechef and SMEG do not want you to read
You know how companies check out their review before publishing them on their website? Yes they do. If something comes along that is slightly non-complimentary it is sent directly to the virtual ******* bin. This review was written a year ago. Although it involves a SMEG product I am drawing attention to the service levels of these two companies. Here it is for your reading pleasure: I will be honest with you up-front: I am a complete SMEG fanboy. I have totally bought into the beauty of Italian design. Just the word SMEG has the “halo effect”. That means that you are blinded by sharp rays of sunshine that resound with elegance, beauty and a price to match. For quality you must expect to pay the appropriate price. SMEG does not need to have a show-room. They should check out my kitchen. Anything that does any heavy lifting is there. And more. I have invested heavily in the brand. Following the market demand, SMEG has now has also gotten into producing appliances on the peripherals. Think coffee grinders, kettles and toasters. When I needed a new hand blender it was a no-brainer. I snapped up the SMEG. This device looks great on the kitchen counter. The blender feels solid in the hand even though it resembles a device created for female pleasure. Once you see it you can never un-see it. Anyway, it works - well. Now I am not sure if this blender was built in Italy or China. Either way I uncovered a fault: the rotating joint in the blender resembles a Phillips ***** head and the matching joint on the blender attachment is a matching Phillips design. Have you ever stripped a Phillips *****? Of course you have. Now you get the point. The joints are made of plastic. Yes - plastic. Not tungsten, titanium, chromium or rhenium. Plastic. Now imagine a 700W motor driving against plastic joints. It will eventually strip. It has to. It’s just a matter of time. That’s what happened to me. So I check the warranty. YES! It’s still under warranty. So the blender makes it’s happy way back to Yuppiechef and on to SMEG. After I while I get the reply from SMEG that the fault is not covered by the warranty and I will need to pay for the repair. I have banged my head against this “not covered by warranty” reply many times. So have you. It’s no use - you can shout and scream and jump up and down as much as you want. It does not help. So I think about the repair. The price to repair the blender is more than half the price of a new blender! For 2 little pieces of plastic… That tells me that SMEG is into selling new blenders and not repairing them. But I do not want to waste money as the rest of the blender is in perfect condition. So I pay Yuppiechef for the repair. Time passes followed by more time. No word from Yuppiechef. I ping them with an email asking how my repair is going. They pong me back with an apology saying it is still with the supplier. More time passes. I ping Yuppiechef again and am ponged back with a beautiful note saying they will escalate the problem with SMEG. By now I am getting frustrated because I am beating egg whites by hand and it’s causing cramp in my hand. Next I try to blend a basil pesto by hand. Epic fail. Another ping. This time I am told that SMEG is waiting for the part to arrive. Maybe next week. Not sure. It feels like Yuppiechef has an Artificial Intelligence (AI) apology bot that they use to reply to my emails. The reply is apologetic and there is always a different excuse. I think about writing my own AI bot to ask about the progress. That would be cool - 2 AI machines talking to each other. But I do not have the time - I am busy blending a wasabi mayonnaise. By hand. The pressure and frustration to get this thing repaired now reaches a peak - my Spousal Unit needs to use a blender and she is over me like a rash. I have no answer for her. My final ping. I am ponged back saying the SMEG person is in Johannesburg for the week and can we wrap this up when he gets back next week? Maybe SMEG has also got an AI excuse bot? Dunno. By now 2 (two) months have passed and I have had enough of this game. Two months for a mega-company like SMEG to repair a simple little hand blender? Something is off in some smelly Italian kitchen. If the blender does ever get repaired will it work? If it does not I am back to the warranty dilemma. Enough. I tell Yuppiechef to refund me the money I paid for the repair and to pass the message on to SMEG that they can throw the blender in the ******* - where it belongs. I hope they dispose of it in a sustainable manner and not just throw it in the sea. Folks - learn from my pain and frustrations: this is a nice piece of kit, but if it breaks throw it away and find another blender. Thank me later. Now I am walking the long and treacherous path to finding a new blender. This time I am wearing shades so the halo does not blind me.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
11 Feb 2026, 09:13
The review that Yuppiechef and SMEG do not want you to read
You know how companies check out their review before publishing them on their website? Yes they do. If something comes along that is slightly non-complimentary it is sent directly to the virtual ******* bin. This review was written a year ago. Although it involves a SMEG product I am drawing attention to the service levels of these two companies. Here it is for your reading pleasure: I will be honest with you up-front: I am a complete SMEG fanboy. I have totally bought into the beauty of Italian design. Just the word SMEG has the “halo effect”. That means that you are blinded by sharp rays of sunshine that resound with elegance, beauty and a price to match. For quality you must expect to pay the appropriate price. SMEG does not need to have a show-room. They should check out my kitchen. Anything that does any heavy lifting is there. And more. I have invested heavily in the brand. Following the market demand, SMEG has now has also gotten into producing appliances on the peripherals. Think coffee grinders, kettles and toasters. When I needed a new hand blender it was a no-brainer. I snapped up the SMEG. This device looks great on the kitchen counter. The blender feels solid in the hand even though it resembles a device created for female pleasure. Once you see it you can never un-see it. Anyway, it works - well. Now I am not sure if this blender was built in Italy or China. Either way I uncovered a fault: the rotating joint in the blender resembles a Phillips ***** head and the matching joint on the blender attachment is a matching Phillips design. Have you ever stripped a Phillips *****? Of course you have. Now you get the point. The joints are made of plastic. Yes - plastic. Not tungsten, titanium, chromium or rhenium. Plastic. Now imagine a 700W motor driving against plastic joints. It will eventually strip. It has to. It’s just a matter of time. That’s what happened to me. So I check the warranty. YES! It’s still under warranty. So the blender makes it’s happy way back to Yuppiechef and on to SMEG. After I while I get the reply from SMEG that the fault is not covered by the warranty and I will need to pay for the repair. I have banged my head against this “not covered by warranty” reply many times. So have you. It’s no use - you can shout and scream and jump up and down as much as you want. It does not help. So I think about the repair. The price to repair the blender is more than half the price of a new blender! For 2 little pieces of plastic… That tells me that SMEG is into selling new blenders and not repairing them. But I do not want to waste money as the rest of the blender is in perfect condition. So I pay Yuppiechef for the repair. Time passes followed by more time. No word from Yuppiechef. I ping them with an email asking how my repair is going. They pong me back with an apology saying it is still with the supplier. More time passes. I ping Yuppiechef again and am ponged back with a beautiful note saying they will escalate the problem with SMEG. By now I am getting frustrated because I am beating egg whites by hand and it’s causing cramp in my hand. Next I try to blend a basil pesto by hand. Epic fail. Another ping. This time I am told that SMEG is waiting for the part to arrive. Maybe next week. Not sure. It feels like Yuppiechef has an Artificial Intelligence (AI) apology bot that they use to reply to my emails. The reply is apologetic and there is always a different excuse. I think about writing my own AI bot to ask about the progress. That would be cool - 2 AI machines talking to each other. But I do not have the time - I am busy blending a wasabi mayonnaise. By hand. The pressure and frustration to get this thing repaired now reaches a peak - my Spousal Unit needs to use a blender and she is over me like a rash. I have no answer for her. My final ping. I am ponged back saying the SMEG person is in Johannesburg for the week and can we wrap this up when he gets back next week? Maybe SMEG has also got an AI excuse bot? Dunno. By now 2 (two) months have passed and I have had enough of this game. Two months for a mega-company like SMEG to repair a simple little hand blender? Something is off in some smelly Italian kitchen. If the blender does ever get repaired will it work? If it does not I am back to the warranty dilemma. Enough. I tell Yuppiechef to refund me the money I paid for the repair and to pass the message on to SMEG that they can throw the blender in the ******* - where it belongs. I hope they dispose of it in a sustainable manner and not just throw it in the sea. Folks - learn from my pain and frustrations: this is a nice piece of kit, but if it breaks throw it away and find another blender. Thank me later. Now I am walking the long and treacherous path to finding a new blender. This time I am wearing shades so the halo does not blind me.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Feb 2026, 08:18
YuppieChef's delicious service
I ordered some lekker goed,biscuits and things and when they finally arrived, I immediately made a cup of tea cos they looked scrumptious. I even received a complementary card thanking me for buying their stuff. I'm about to make a second order.
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Anonymous
1 reviews | Active since Jan 2020
10 Feb 2026, 08:18
YuppieChef's delicious service
I ordered some lekker goed,biscuits and things and when they finally arrived, I immediately made a cup of tea cos they looked scrumptious. I even received a complementary card thanking me for buying their stuff. I'm about to make a second order.
0
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Anonymous
1 reviews | Active since Jan 2020
23 Jan 2026, 09:03
Yuppiechef- the worst service experience on the planet.
Worst experience on the planet. Put an item install at the Cape Town VNA on around mid December 2025 for delivery before Christmas. The store phoned the warehouse, whilst I was still in the store and before I concluded transaction, that they have stock availability, the warehouse confirms with the store, they have enough stock in the warehouse and that delivery will be around 22nd/23rd of December 2025. On 29 December 2025 I receive an email from Yuppiechef (not the store) indicating availability challenges and as a result I have an option to either wait for delivery in the New Year or opt for another product. I did not reply to the email but phone the number provided, it was during this call I confirmed the option to wait. No delivery happened. In the second week of the new year, around 12th January 2026, I followed up with another phone call to Yuppiechef customer service. It was confirmed during this phone call, if I still want the item to be delivered, delivery will be the following week around the 19th January 2026. 20th January 2026, received another email update on the order which is headlined - we can’t get any stock of this item now and we don’t know when you are more than welcome to wait for a new stock to come in or swap it for a voucher. This is more than four weeks of waiting for an item that is still available in all of their stores and is advertised on their online platform with deliver within 7 days. I did make the store before confirmation of transaction, if there are unable to deliver before Christmas, I am willing to take the one in the store and I’ll courier it myself at my cost, unfortunately I believed the store confirming by contacting the warehouse and whoever needs to deliver that this would be available on time and they’ve got sufficient stock available to deliver on time, that is before Xmas. It is surprising that four weeks later the items still has not been delivered, the item is available for sale, it’s available in their shops. I’m not sure what is preventing the Yuppiechef to deliver this order. Deliver fee is fully paid as well. The best that could happen is to provide an offer that I can fetch the item in the store and I’ll make my plans to deliver.
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Anonymous
1 reviews | Active since Jan 2020
23 Jan 2026, 09:03
Yuppiechef- the worst service experience on the planet.
Worst experience on the planet. Put an item install at the Cape Town VNA on around mid December 2025 for delivery before Christmas. The store phoned the warehouse, whilst I was still in the store and before I concluded transaction, that they have stock availability, the warehouse confirms with the store, they have enough stock in the warehouse and that delivery will be around 22nd/23rd of December 2025. On 29 December 2025 I receive an email from Yuppiechef (not the store) indicating availability challenges and as a result I have an option to either wait for delivery in the New Year or opt for another product. I did not reply to the email but phone the number provided, it was during this call I confirmed the option to wait. No delivery happened. In the second week of the new year, around 12th January 2026, I followed up with another phone call to Yuppiechef customer service. It was confirmed during this phone call, if I still want the item to be delivered, delivery will be the following week around the 19th January 2026. 20th January 2026, received another email update on the order which is headlined - we can’t get any stock of this item now and we don’t know when you are more than welcome to wait for a new stock to come in or swap it for a voucher. This is more than four weeks of waiting for an item that is still available in all of their stores and is advertised on their online platform with deliver within 7 days. I did make the store before confirmation of transaction, if there are unable to deliver before Christmas, I am willing to take the one in the store and I’ll courier it myself at my cost, unfortunately I believed the store confirming by contacting the warehouse and whoever needs to deliver that this would be available on time and they’ve got sufficient stock available to deliver on time, that is before Xmas. It is surprising that four weeks later the items still has not been delivered, the item is available for sale, it’s available in their shops. I’m not sure what is preventing the Yuppiechef to deliver this order. Deliver fee is fully paid as well. The best that could happen is to provide an offer that I can fetch the item in the store and I’ll make my plans to deliver.
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Anonymous
1 reviews | Active since Jan 2020
19 Jan 2026, 08:16
I just want my money back, please!
I have always believed YuppieChef was a good brand, but this first purchase will be my last. I bought a kettle for my 80-year-old mother and on first use it made a loud bang and tripped the power. I returned it in December 2025 and it is now January 2026, yet I am still waiting for my refund. I only want my money back, please. Order number YCR186521.
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Anonymous
1 reviews | Active since Jan 2020
19 Jan 2026, 08:16
I just want my money back, please!
I have always believed YuppieChef was a good brand, but this first purchase will be my last. I bought a kettle for my 80-year-old mother and on first use it made a loud bang and tripped the power. I returned it in December 2025 and it is now January 2026, yet I am still waiting for my refund. I only want my money back, please. Order number YCR186521.
0
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