Based on recent customer reviews, Yuppiechef faces significant criticism around after-sales service, particularly regarding warranty claims, repairs, and refunds. Customers repeatedly report prolonged wait times for repairs sent to suppliers, poor communication during these processes, and difficulty obtaining refunds. Delivery delays, especially during peak periods like December, are a recurring frustration. Several reviewers express disappointment that a once-trusted premium brand now delivers substandard service, with some attributing the decline to the Mr Price Group acquisition. Positive reviews highlight fast shipping, thoughtful packaging touches like handwritten notes, and helpful individual staff members.
TrustIndex
5.9
Score
NPS Score
18
Recommended: Likely
Apr '25 - Mar '26
Recent reviews (40)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Bad experience
I got a bad experience from the Table Bay mall branch of this store. The assistant gave me attitude after asking her why I should wait until her colleague comes back from the rest room before she could help me Gcobisa is the name of the assistant. I had to wait forever since I needed the item. I'm never going back there again.
1 reviews | Active since Jan 2020
Bad experience
I got a bad experience from the Table Bay mall branch of this store. The assistant gave me attitude after asking her why I should wait until her colleague comes back from the rest room before she could help me Gcobisa is the name of the assistant. I had to wait forever since I needed the item. I'm never going back there again.
1 reviews | Active since Jan 2020
The review that Yuppiechef and SMEG do not want you to read
You know how companies check out their review before publishing them on their website? Yes they do. If something comes along that is slightly non-complimentary it is sent directly to the virtual ******* bin. This review was written a year ago. Although it involves a SMEG product I am drawing attention to the service levels of these two companies. Here it is for your reading pleasure: I will be honest with you up-front: I am a complete SMEG fanboy. I have totally bought into the beauty of Italian design. Just the word SMEG has the “halo effect”. That means that you are blinded by sharp rays of sunshine that resound with elegance, beauty and a price to match. For quality you must expect to pay the appropriate price. SMEG does not need to have a show-room. They should check out my kitchen. Anything that does any heavy lifting is there. And more. I have invested heavily in the brand. Following the market demand, SMEG has now has also gotten into producing appliances on the peripherals. Think coffee grinders, kettles and toasters. When I needed a new hand blender it was a no-brainer. I snapped up the SMEG. This device looks great on the kitchen counter. The blender feels solid in the hand even though it resembles a device created for female pleasure. Once you see it you can never un-see it. Anyway, it works - well. Now I am not sure if this blender was built in Italy or China. Either way I uncovered a fault: the rotating joint in the blender resembles a Phillips ***** head and the matching joint on the blender attachment is a matching Phillips design. Have you ever stripped a Phillips *****? Of course you have. Now you get the point. The joints are made of plastic. Yes - plastic. Not tungsten, titanium, chromium or rhenium. Plastic. Now imagine a 700W motor driving against plastic joints. It will eventually strip. It has to. It’s just a matter of time. That’s what happened to me. So I check the warranty. YES! It’s still under warranty. So the blender makes it’s happy way back to Yuppiechef and on to SMEG. After I while I get the reply from SMEG that the fault is not covered by the warranty and I will need to pay for the repair. I have banged my head against this “not covered by warranty” reply many times. So have you. It’s no use - you can shout and scream and jump up and down as much as you want. It does not help. So I think about the repair. The price to repair the blender is more than half the price of a new blender! For 2 little pieces of plastic… That tells me that SMEG is into selling new blenders and not repairing them. But I do not want to waste money as the rest of the blender is in perfect condition. So I pay Yuppiechef for the repair. Time passes followed by more time. No word from Yuppiechef. I ping them with an email asking how my repair is going. They pong me back with an apology saying it is still with the supplier. More time passes. I ping Yuppiechef again and am ponged back with a beautiful note saying they will escalate the problem with SMEG. By now I am getting frustrated because I am beating egg whites by hand and it’s causing cramp in my hand. Next I try to blend a basil pesto by hand. Epic fail. Another ping. This time I am told that SMEG is waiting for the part to arrive. Maybe next week. Not sure. It feels like Yuppiechef has an Artificial Intelligence (AI) apology bot that they use to reply to my emails. The reply is apologetic and there is always a different excuse. I think about writing my own AI bot to ask about the progress. That would be cool - 2 AI machines talking to each other. But I do not have the time - I am busy blending a wasabi mayonnaise. By hand. The pressure and frustration to get this thing repaired now reaches a peak - my Spousal Unit needs to use a blender and she is over me like a rash. I have no answer for her. My final ping. I am ponged back saying the SMEG person is in Johannesburg for the week and can we wrap this up when he gets back next week? Maybe SMEG has also got an AI excuse bot? Dunno. By now 2 (two) months have passed and I have had enough of this game. Two months for a mega-company like SMEG to repair a simple little hand blender? Something is off in some smelly Italian kitchen. If the blender does ever get repaired will it work? If it does not I am back to the warranty dilemma. Enough. I tell Yuppiechef to refund me the money I paid for the repair and to pass the message on to SMEG that they can throw the blender in the ******* - where it belongs. I hope they dispose of it in a sustainable manner and not just throw it in the sea. Folks - learn from my pain and frustrations: this is a nice piece of kit, but if it breaks throw it away and find another blender. Thank me later. Now I am walking the long and treacherous path to finding a new blender. This time I am wearing shades so the halo does not blind me.
1 reviews | Active since Jan 2020
The review that Yuppiechef and SMEG do not want you to read
You know how companies check out their review before publishing them on their website? Yes they do. If something comes along that is slightly non-complimentary it is sent directly to the virtual ******* bin. This review was written a year ago. Although it involves a SMEG product I am drawing attention to the service levels of these two companies. Here it is for your reading pleasure: I will be honest with you up-front: I am a complete SMEG fanboy. I have totally bought into the beauty of Italian design. Just the word SMEG has the “halo effect”. That means that you are blinded by sharp rays of sunshine that resound with elegance, beauty and a price to match. For quality you must expect to pay the appropriate price. SMEG does not need to have a show-room. They should check out my kitchen. Anything that does any heavy lifting is there. And more. I have invested heavily in the brand. Following the market demand, SMEG has now has also gotten into producing appliances on the peripherals. Think coffee grinders, kettles and toasters. When I needed a new hand blender it was a no-brainer. I snapped up the SMEG. This device looks great on the kitchen counter. The blender feels solid in the hand even though it resembles a device created for female pleasure. Once you see it you can never un-see it. Anyway, it works - well. Now I am not sure if this blender was built in Italy or China. Either way I uncovered a fault: the rotating joint in the blender resembles a Phillips ***** head and the matching joint on the blender attachment is a matching Phillips design. Have you ever stripped a Phillips *****? Of course you have. Now you get the point. The joints are made of plastic. Yes - plastic. Not tungsten, titanium, chromium or rhenium. Plastic. Now imagine a 700W motor driving against plastic joints. It will eventually strip. It has to. It’s just a matter of time. That’s what happened to me. So I check the warranty. YES! It’s still under warranty. So the blender makes it’s happy way back to Yuppiechef and on to SMEG. After I while I get the reply from SMEG that the fault is not covered by the warranty and I will need to pay for the repair. I have banged my head against this “not covered by warranty” reply many times. So have you. It’s no use - you can shout and scream and jump up and down as much as you want. It does not help. So I think about the repair. The price to repair the blender is more than half the price of a new blender! For 2 little pieces of plastic… That tells me that SMEG is into selling new blenders and not repairing them. But I do not want to waste money as the rest of the blender is in perfect condition. So I pay Yuppiechef for the repair. Time passes followed by more time. No word from Yuppiechef. I ping them with an email asking how my repair is going. They pong me back with an apology saying it is still with the supplier. More time passes. I ping Yuppiechef again and am ponged back with a beautiful note saying they will escalate the problem with SMEG. By now I am getting frustrated because I am beating egg whites by hand and it’s causing cramp in my hand. Next I try to blend a basil pesto by hand. Epic fail. Another ping. This time I am told that SMEG is waiting for the part to arrive. Maybe next week. Not sure. It feels like Yuppiechef has an Artificial Intelligence (AI) apology bot that they use to reply to my emails. The reply is apologetic and there is always a different excuse. I think about writing my own AI bot to ask about the progress. That would be cool - 2 AI machines talking to each other. But I do not have the time - I am busy blending a wasabi mayonnaise. By hand. The pressure and frustration to get this thing repaired now reaches a peak - my Spousal Unit needs to use a blender and she is over me like a rash. I have no answer for her. My final ping. I am ponged back saying the SMEG person is in Johannesburg for the week and can we wrap this up when he gets back next week? Maybe SMEG has also got an AI excuse bot? Dunno. By now 2 (two) months have passed and I have had enough of this game. Two months for a mega-company like SMEG to repair a simple little hand blender? Something is off in some smelly Italian kitchen. If the blender does ever get repaired will it work? If it does not I am back to the warranty dilemma. Enough. I tell Yuppiechef to refund me the money I paid for the repair and to pass the message on to SMEG that they can throw the blender in the ******* - where it belongs. I hope they dispose of it in a sustainable manner and not just throw it in the sea. Folks - learn from my pain and frustrations: this is a nice piece of kit, but if it breaks throw it away and find another blender. Thank me later. Now I am walking the long and treacherous path to finding a new blender. This time I am wearing shades so the halo does not blind me.
1 reviews | Active since Jan 2020
YuppieChef's delicious service
I ordered some lekker goed,biscuits and things and when they finally arrived, I immediately made a cup of tea cos they looked scrumptious. I even received a complementary card thanking me for buying their stuff. I'm about to make a second order.
1 reviews | Active since Jan 2020
YuppieChef's delicious service
I ordered some lekker goed,biscuits and things and when they finally arrived, I immediately made a cup of tea cos they looked scrumptious. I even received a complementary card thanking me for buying their stuff. I'm about to make a second order.
1 reviews | Active since Jan 2020
Yuppiechef- the worst service experience on the planet.
Worst experience on the planet. Put an item install at the Cape Town VNA on around mid December 2025 for delivery before Christmas. The store phoned the warehouse, whilst I was still in the store and before I concluded transaction, that they have stock availability, the warehouse confirms with the store, they have enough stock in the warehouse and that delivery will be around 22nd/23rd of December 2025. On 29 December 2025 I receive an email from Yuppiechef (not the store) indicating availability challenges and as a result I have an option to either wait for delivery in the New Year or opt for another product. I did not reply to the email but phone the number provided, it was during this call I confirmed the option to wait. No delivery happened. In the second week of the new year, around 12th January 2026, I followed up with another phone call to Yuppiechef customer service. It was confirmed during this phone call, if I still want the item to be delivered, delivery will be the following week around the 19th January 2026. 20th January 2026, received another email update on the order which is headlined - we can’t get any stock of this item now and we don’t know when you are more than welcome to wait for a new stock to come in or swap it for a voucher. This is more than four weeks of waiting for an item that is still available in all of their stores and is advertised on their online platform with deliver within 7 days. I did make the store before confirmation of transaction, if there are unable to deliver before Christmas, I am willing to take the one in the store and I’ll courier it myself at my cost, unfortunately I believed the store confirming by contacting the warehouse and whoever needs to deliver that this would be available on time and they’ve got sufficient stock available to deliver on time, that is before Xmas. It is surprising that four weeks later the items still has not been delivered, the item is available for sale, it’s available in their shops. I’m not sure what is preventing the Yuppiechef to deliver this order. Deliver fee is fully paid as well. The best that could happen is to provide an offer that I can fetch the item in the store and I’ll make my plans to deliver.
1 reviews | Active since Jan 2020
Yuppiechef- the worst service experience on the planet.
Worst experience on the planet. Put an item install at the Cape Town VNA on around mid December 2025 for delivery before Christmas. The store phoned the warehouse, whilst I was still in the store and before I concluded transaction, that they have stock availability, the warehouse confirms with the store, they have enough stock in the warehouse and that delivery will be around 22nd/23rd of December 2025. On 29 December 2025 I receive an email from Yuppiechef (not the store) indicating availability challenges and as a result I have an option to either wait for delivery in the New Year or opt for another product. I did not reply to the email but phone the number provided, it was during this call I confirmed the option to wait. No delivery happened. In the second week of the new year, around 12th January 2026, I followed up with another phone call to Yuppiechef customer service. It was confirmed during this phone call, if I still want the item to be delivered, delivery will be the following week around the 19th January 2026. 20th January 2026, received another email update on the order which is headlined - we can’t get any stock of this item now and we don’t know when you are more than welcome to wait for a new stock to come in or swap it for a voucher. This is more than four weeks of waiting for an item that is still available in all of their stores and is advertised on their online platform with deliver within 7 days. I did make the store before confirmation of transaction, if there are unable to deliver before Christmas, I am willing to take the one in the store and I’ll courier it myself at my cost, unfortunately I believed the store confirming by contacting the warehouse and whoever needs to deliver that this would be available on time and they’ve got sufficient stock available to deliver on time, that is before Xmas. It is surprising that four weeks later the items still has not been delivered, the item is available for sale, it’s available in their shops. I’m not sure what is preventing the Yuppiechef to deliver this order. Deliver fee is fully paid as well. The best that could happen is to provide an offer that I can fetch the item in the store and I’ll make my plans to deliver.
1 reviews | Active since Jan 2020
I just want my money back, please!
I have always believed YuppieChef was a good brand, but this first purchase will be my last. I bought a kettle for my 80-year-old mother and on first use it made a loud bang and tripped the power. I returned it in December 2025 and it is now January 2026, yet I am still waiting for my refund. I only want my money back, please. Order number YCR186521.
1 reviews | Active since Jan 2020
I just want my money back, please!
I have always believed YuppieChef was a good brand, but this first purchase will be my last. I bought a kettle for my 80-year-old mother and on first use it made a loud bang and tripped the power. I returned it in December 2025 and it is now January 2026, yet I am still waiting for my refund. I only want my money back, please. Order number YCR186521.
1 reviews | Active since Jan 2020
I only want my money back, please!
Here you go, shortened to one paragraph: I always believed YuppieChef was a good brand, but this first purchase will be my last. I bought a kettle for my 80-year-old mother and on first use it made a loud bang and tripped the power. I returned it in December and it is now January, yet I am still waiting for my refund. I only want my money back.
1 reviews | Active since Jan 2020
I only want my money back, please!
Here you go, shortened to one paragraph: I always believed YuppieChef was a good brand, but this first purchase will be my last. I bought a kettle for my 80-year-old mother and on first use it made a loud bang and tripped the power. I returned it in December and it is now January, yet I am still waiting for my refund. I only want my money back.
1 reviews | Active since Jan 2020
Unreasonable delay and poor handling of faulty electrical return
I returned a faulty Dreame Hair Gleam High-Speed Hair Dryer (R1 799) to Yuppiechef in-store (Canal Walk) on 24 December 2025, less than two weeks after delivery. The reason for the return was that the magnetic nozzle repeatedly popped off during blow-drying, making the device impractical to use and raising concerns around safety and usability for a household electrical appliance. At the time of return, I received written confirmation stating: “Repairs usually take between 5–7 working days before the item will be returned to you.” At no point, either during the in-store drop-off or in any written communication, was I informed that the supplier would be closed over the festive period, or that the 5–7 working day timeframe would only begin once the product reached the supplier, rather than from the return submission or internal handling stage. Only after following up was I advised that the supplier received the unit on 7 January 2026, meaning Yuppiechef and the supplier have now had the device longer than I had it in my possession. Despite multiple follow-ups, communication has been slow and I am currently receiving no response, which I find unacceptable given the timelines originally communicated. I would also like to state clearly that I am not willing to accept a repaired unit. I returned the item shortly after delivery due to a functional defect and I am unhappy with the product. Given the extended period that the device has been out of my possession, it is not reasonable to expect me to accept a repaired item. As this is an essential household item, I was forced to purchase a replacement hairdryer while awaiting resolution, leaving me financially out of pocket. Being advised that a refund will only be considered after assessment, with repair as a possible outcome, is not reasonable under these circumstances. I am requesting a full refund and prompt resolution of this matter. Unfortunately, this experience has significantly undermined my confidence in purchasing electrical appliances online from Yuppiechef, particularly where after-sales handling, repair timelines, and supplier delays are involved.
1 reviews | Active since Jan 2020
Unreasonable delay and poor handling of faulty electrical return
I returned a faulty Dreame Hair Gleam High-Speed Hair Dryer (R1 799) to Yuppiechef in-store (Canal Walk) on 24 December 2025, less than two weeks after delivery. The reason for the return was that the magnetic nozzle repeatedly popped off during blow-drying, making the device impractical to use and raising concerns around safety and usability for a household electrical appliance. At the time of return, I received written confirmation stating: “Repairs usually take between 5–7 working days before the item will be returned to you.” At no point, either during the in-store drop-off or in any written communication, was I informed that the supplier would be closed over the festive period, or that the 5–7 working day timeframe would only begin once the product reached the supplier, rather than from the return submission or internal handling stage. Only after following up was I advised that the supplier received the unit on 7 January 2026, meaning Yuppiechef and the supplier have now had the device longer than I had it in my possession. Despite multiple follow-ups, communication has been slow and I am currently receiving no response, which I find unacceptable given the timelines originally communicated. I would also like to state clearly that I am not willing to accept a repaired unit. I returned the item shortly after delivery due to a functional defect and I am unhappy with the product. Given the extended period that the device has been out of my possession, it is not reasonable to expect me to accept a repaired item. As this is an essential household item, I was forced to purchase a replacement hairdryer while awaiting resolution, leaving me financially out of pocket. Being advised that a refund will only be considered after assessment, with repair as a possible outcome, is not reasonable under these circumstances. I am requesting a full refund and prompt resolution of this matter. Unfortunately, this experience has significantly undermined my confidence in purchasing electrical appliances online from Yuppiechef, particularly where after-sales handling, repair timelines, and supplier delays are involved.
1 reviews | Active since Jan 2020
YUPPIECHEF FILTERS REVIEWS!
I bought this appalingly expensive, but beautiful set of kitchen utensils for my beach house. R699 for 5 utensils, so I wouls say that expecting superior quality goes without saying! The first time I used the whisk, it came apart. In order to comply with Yuppiechefs policies, I would have to go and get a bachelor's degree in returns and packaging policy, so I would rather fix it myself,with decent glue this time around. It is definately way overpriced, and also it should not be marketed as utensils, but as a display item. The second star is because it is still beautiful on my kitchen counter, even unused! But I decided to take away that second star, because they filter all bad reviews and do not publish it on their website! They don't even bother to tell you that they won't publish it! Since Yuppiechef was taken over by Mr Price group, they have gone from great to rather useless.
1 reviews | Active since Jan 2020
YUPPIECHEF FILTERS REVIEWS!
I bought this appalingly expensive, but beautiful set of kitchen utensils for my beach house. R699 for 5 utensils, so I wouls say that expecting superior quality goes without saying! The first time I used the whisk, it came apart. In order to comply with Yuppiechefs policies, I would have to go and get a bachelor's degree in returns and packaging policy, so I would rather fix it myself,with decent glue this time around. It is definately way overpriced, and also it should not be marketed as utensils, but as a display item. The second star is because it is still beautiful on my kitchen counter, even unused! But I decided to take away that second star, because they filter all bad reviews and do not publish it on their website! They don't even bother to tell you that they won't publish it! Since Yuppiechef was taken over by Mr Price group, they have gone from great to rather useless.