OT
Ongama T
Active since Feb 2012
45
Reviews
0
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Reviews
45 reviews2 weeks ago
Poor customer service
After a several times trying to call food *****s market Fourways without being answered to check if I didn't leave a parcel I went to pickup at mall before going to their store, it was finally answered over the weekend by a lady who is very poor on customer service, after not being able to provide her with the til number, she kinda of insinuated that she cannot be able to assist me, which caught me by surprise, asking for her name, she reluctantly said it was Elsie, and asking for her surname and she refused to provide, and that left me asking myself questions about how is staff trained on customer care, I was really hoping that I will deal with someone who is professional and willing to assist, I was very disappointed 😞
1 reply
3 weeks ago
Parcel left behind in a car
I took a ride with Uber yesterday, their driver was very good and I cannot complain about him, but what happened is that I left a parcel that I went to pick up, and I realized that within a minute or so after the ride ended, I could still see the car when I realized that and when I tried to call him their system was not allowing me to get though to him and it was directing me to the APP, which I did and left a message, my issue with that is I could have easily got it back there and then, maybe there should be some time limit for a customer to get hold of the driver after the ride ended, not for it not to allow me immediately, as I write this review, I have not even received their response and I am not happy about that, an incident that could have been resolved soon after the ride is taking this long and it something I was planning to drop off somewhere today and I could not because of the situation they created and I am really not impressed.
0 replies
2 months ago
Poor service
I requested for a shoe to be brought to this branch from Brooklyn mall, through Fairlands store of which their manager from that branch was very helpful. How I wish I could say the same about the Nelson Mandela square branch, firstly they never called me to notify me about the arrival of the shoe, and when I followed up I was told that the person responsible for that will call me when they come which never happened. Now getting to the store, the lack of assistance from the staff, especially when I was looking for the belt of the same color, you'd swear that the lady didn't want me to get the shoe, she became even worse when I had a problem with my payflex account, not being able to log me in.
0 replies
7 months ago
Abuse from KFC R101
Last week Friday I logged a complaint with KFC about the abuse I received from their place in Pretoria and their acknowledgement of receipt on my email, without repeating what happened because I explained everything to them, I'd have expected them to have reached out to me by now with an update and steps to be taken especially with one of their staff members and having given them so much time, that has not happened, and l would sit back and allow our people to be subjected to such treatment...
0 replies
8 months ago
Customer care
I bought a rugby jersey recently and it was delivered on time, and quality is as I expected, the problem is that it is a big cut which makes it big for me, keen for an exchange I decided to contact their customer care so that they can link me to a store that have got it on their store so that I can go and do an instore exchange, the disappointment is that the lady cannot assist with that, because she cannot be able to see which stores have the item which really doesn't make sense to me as customer, and I ask for maybe updated contacts for certain stores and she refers me to their website. The reason I am saying updated store contacts is because most of them listed are not going thru, and the ones that are going thru are not being answered, mainly Fourways crossing. I like the item; I really do hence the effort and also trying to avoid the return fees, I just hope my frustration can be addressed.......
0 replies
8 months ago
Very bad treatment
I went in to buy drinks and as I was picking some of the things I was buying, a bottle fell and it spilled from the lid, no one saw that but as a responsible individual I called a young man in uniform and showed him, with a very bad attitude and rude, he insisted that I broke it and I have to pay, based on my experience in such incidents it is removable from the supplier, I insisted that he calls the store manager who seemingly refused to come because this boy kept saying I called him and he didn't not respond, I waited for a long time and he or she was not coming, and came the time for me to leave and the cashier was refusing me to leave without paying, I decided to pay, knowing that I will take up with this platform, I don't stay around there but I know for a fact that, that kind of treatment is associated with the skin color of their clientele because I have seen such incidents in a store that is part of their group in my neighborhood being handled in very different way than that hooliganism I was shown today....
5 replies
11 months ago
Poor service
The struggle of getting assistance with Sanlam is getting, I never got help from their WhatsApp line about a month ago, and today after holding for such a long time, I finally managed to speak to an agent and 35 minutes on before concluding my query I was cut off, not called back and when I called back I am told to start the process all over again. And this query is just about something they could have easily sent it to me before going to look for it, or simply have access on it online
2 replies
12 months ago
Review the double charging
On the 26th of April I made a mistake of using two different bank cards on one trip, one when I was leaving Sandton and the other one when I was exiting park station and I immediately realized the error and communicated it, and I was to wait for the debit to take place and submit a claim on both cards, of which I did, on the one card there sufficient funds and on the other one there wasn't, on the one with sufficient funds the claim was successful of which the money was paid back, with the trip fair of R75 deducted, and on the one with insufficient amount the claim was unsuccessful leaving to card with -R250 and blocked, all I am asking for is for that - amount taken away and the card unblocked since I have paid for the fair and I have been at pains trying to explain this to one of their agents with no success.....
0 replies
12 months ago
Poor service
I have a repeat course prescription with them, so on Monday receive a call from them that I am dew for a follow up medication, should they prepack it for me or not? and my response was yes, since that will save me time, and the follow up question was is it going to be cash or medical aid and my answer was medical aid, and I was told that it will be ready for pick up the following day. Yesterday I got home, and I was lazy to go and pick it up, but I eventually decided to go, I went to the one in Douglasdale as I chose it and my medication was ready and waiting for me, when I went to the till, thinking that I am going to pay a co-payment, they asked for the full amount of which I told the cashier that it was supposed to be on medical aid, and she reffered me back to the pharmacy, and upon checking, they told me that I came a bit soon after my last medication, my question was why did they call to alert me that I was due, the waste of time and resources for me to go and pick it up, I am not impressed at all......
0 replies
13 months ago
Not been refunded for returned item
I purchased a blender early last month which I opened to use maybe a week purchasing it and it and it was not working, and I initiated a request to return it and it has been almost a month now not having recieved my refund.....
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (2.2222222222222223%)
1 Star
44 (97.77777777777777%)