JS
Johann S
Active since Feb 2012
7
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7 reviews2 weeks ago
Unable to update debit order banking details
I tried all avenues to change my debit order banking details at Multichoice from a Standard bank sole proprietor business account to a Nedbank sole proprietor business account without success on the 14th of May. I spoke to an agent Moretsele Mashoto with email address [email protected]. I explained the situation to her and that I am a sole proprietor and that there are no directors or share holders. She then mailed me a list of required documents required to effect the changes. These were documents for a CIPC registered company and I rep**** pointing out again that I am a sole proprietor and not a CIPC company. She promptly deleted my mail without reading it. I thought this was by accident and send another mail which she also deleted without reading it. That evening I received and sms to rate her service and I gave her the worst rating possible. The next day, 16th of May I was called by a man who enquired about my experience and I explained the situation. He indicated that he will look into the matter and call me back before three that day, I am still waiting. That evening I received another sms to rate the man's service and again I gave the worst rating. I haven't heard from Multichoice or canal-plus again and the debit order will shortly bounce since I no longer use the old Standard bank account and it is empty. Give me a call Multi Choice.
0 replies
40 months ago
Standard bank
I've been a client with Standard bank for more than 10 years. During this period I have received hundreds of notifications that state "Standard Bank will never ask for your Pin". Now all of a sudden they are asking for my pin when I want to log into my Internet Banking. I did call them and confirmed that it is not a scam and they need to confirm my pin as a once off security measure and if I don't do it I will no longer be able to access my Internet Banking. The reason why Standard Bank has asked me for more than a decade not to give my pin to them or anybody else has not changed. The internet is a dangerous place and if you are irresponsible with sensitive information you will suffer the consequences. I will not give my pin to them and would love to hear what they are going to do to accommodate me and others who share my sentiments.
1 reply
52 months ago
Abbotts College Pretoria East - STAY AWAY
I enrolled my son with Abbotts College Pretoria East during October of last year. My son has Asperger syndrome but he is not only highly functional but also highly gifted. This was discussed in detail and there was no objection and we received an official letter confirming is admission. As we stay in a rural town it was necessary for my wife to move to Pretoria and based on my sons admission I proceeded to enter into an agreement to purchase a house close to the school. On the 8th of December 2021 I received a call from the RECEPTIONIST informing me that his admission was revoked. They did give a valid reason which was rectified immediately and proof of such was e-mailed to the Deputy Principal as the school was already closed. She never answered me. In the new year I got hold of the Principal and after explaining everything she apologized for the manner in which it was handled and invited us to visit her to discuss the matter. We did so and afterwards his admission was reinstated. With regards to his Asperger's and all possible challenges that might occur, which we disclosed in detail, her answer was throughout "we will work around it". Well it took them exactly two days before we received the second call from the new Deputy Principal asking us to come in for a discussion on how to handle certain peculiarities in my sons personality, it was on a Friday if I recall correct. Believe it or not on the Sunday morning the Principal called me and told me we must leave our son at home when we come in for the meeting which was vey peculiar. After I pushed her it turned out that the decision was already taken on the Tuesday that they do not want my son in their school. They were kind enough to offer to reimburse all fees I paid up to that point but this has still not been done. I received a mail yesterday from the same receptionist asking me for proof of payment of the fees. I duly indicated that she can simply check their system and she will find proof. This morning she called my wife with the same request. I wrote her and the principal again this morning attaching proof of payment which I got from their parents portal which she has full access to. These people have absolutely no feelings and everyone who reads all their beautiful little catch phrases and promises on their website should be warned, it is all lies. I have never experienced such incompetence, lying and humiliation in my life and that does not begin to describe how my son felt. Stay away if you care for your child.
1 reply
55 months ago
iStore worse than ANC
Iphone is a good product but iStore is absolutely useless. I stay in a rural town 260km from the closest iStore in Woodlands Pretoria. I needed a battery replacement and tried to call the store to establish if they have stock and if they can assist me. This is not possible as the iStores do not have telephones, rather ironic. In the end I had to take a change and drive there. All went well, they actually had a battery and did the replacement. I picked the phone up at around 18:30 on Thursday 11 November and left for home the next morning after charging the battery to 100%. Not even halfway home the phone went dead. I tried charging it but it did not react to charging. My daughter assisted me in contacting the store via the customer help line. I received a call about an hour later and the person, Andreas, did his best to assist me but it seemed something serious was wrong with the phone. I asked him for his contact details and he gave me the e-mail address "[email protected]", once again confirming that they do not have a telephone line. This morning, Saturday the 13th, I sent e-mail requesting Andreas to call me back. The e-mail returned to me undelivered and with the message "Your message wasn't delivered to [email protected] because the address couldn't be found, or is unable to receive mail". I then initiated a live chat with iStore and the consultant was Nonkululeko Mbokazi. I explained that the e-mail address was not working and requested her to arrange for the store to contact me at my office as I do not have a working cell phone. And here I have been sitting in my office on a Saturday waiting for hours for a call back from the Cellphone giant who can't even afford an inhouse telephone line for their stores. I rate iStore lower than than ANC and do hope that by some grace of God that they go out of business.
0 replies
57 months ago
Vodacom fail to process cancellation
I subscribed to a new service after receiving a telemarketing call. Upon delivery of the goods involved I realised it was not what I expected. I called Vodacom and cancelled the subscription within the legal cooling off period. The cancellation was not affected and I received a bill for it. I called a further two times and got confirmation from the agents that the cancellation was done. Despite this the subscription remains active and I still get billed.
3 replies
133 months ago
absa dissapoints yet again
This is just to humor myself since i don not expect anything from absa (lower case spelling intended). I have been banking with this miserable institution since I was a school boy back in the eighties. I am no big shot but by 2012 I had some two million going through my absa account per year. At that stage I had no option but to seek a better bank as absa stood in my way of growing bigger. My turnover has since grown to in excess of six million a year. I still have some facilities with absa which I had to keep for various reasons. During November 2014 I requested the cancelation of a bond which is fully paid up. In the eight months following this request I had to lower myself to the level of sending strong worded mails to absa but still nothing has happened. It is a terrible shame that an institution like this are allowed to function and that they continue to attract business of unsuspecting youngsters entering the market.
1 reply
138 months ago
Fed up with poor service
I am what one should call a blue chip client of Standard Bank. To my horror I discovered late last year that they charge me in the order of 25% interest on my overdraft on my personal business while on a separate company owned business it is something like prime plus 0,5%. It didn't really bother me at the time as I don't really make use of the facility. What pissed me off now was that I was holding for an hour on the help line in order to clarify some suspect transactions on my account. That was after I was transferred by three different idiots because none of them can assist and \I will transfer you to the right people". I am fed up with people in this country that do not do their work. And yes my overdraft problem is still not sorted and it is now February. To conclude I must however add that I have allways received good service from the people in my branch."""
0 replies
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3 (42.857142857142854%)
1 Star
4 (57.142857142857146%)