WV
Wayne V
Active since Aug 2011
16
Reviews
0
Industries
Reviews
16 reviews3 months ago
Watch out for Standard Bank Insurance
Standard Bank Insurance are useless. My geyser burst and we claimed but they say do not cover a retrofit geyser. They say because it is connected to vacuum tube heaters it is now retrofitted. Apparently even if you have a Geyserwise fitted it is classed as retrofitted. This is so strange because when the policy was initiated the geyser was in place with the vacuum tubes and in 2018 they replaced the geyser under a similar claim. The geyser setup had not been changed up to then nor since then. So why were they willing to cover me then but not now. And why are they willing to take my money for the cover but not willing to provide the cover. The claim was made in Thursday morning first thing and I am still waiting for a manager to call me to resolve this. I will have to call them on Monday... again... and by that time it will be 5 days without hit water. Watch out people they take your money, don't cover you and neither do they communicate with you.
1 reply
5 months ago
GFS Useless & Non Delivery
Absolutely USELESS. Zero customer service. Unable to contact them. They have automated messages that give you false hope but they never deliver... They have no email address but rather use an automated system to guide you some basic things. There is no way to contact these people. If you try call them on their customer service number it is always busy and the call get cut....
0 replies
16 months ago
Eskom need Customer Centres again
I have been trying since June 2024 to move a electricity account into my name. Each time I send the information that eskom has requested they just reply with the same shrink wrap email requesting the various same information I have sent. Each time I ask for an update on the matter I get the same shrink wrap email requesting the very same information I have just sent. I have a reference number but this means nothing. Whoever replies to these emails just finds it easier just to send the same shrink wrap in email. The email system, the chatbot, and the telephone number with electronic voice do not work. They need customer centers again.
0 replies
24 months ago
Discovery Insure - Lethargic and unresponsive. 0 Customer Service.
I registered a claim on the 7th April. To date it has not been concluded. Part of it was settled after much to and fro but none of it can be completed until they have replaced a roof sheet. It is now into the 9th week and phone calls to the various people go unanswered or straight to voicemail. I am a new client with Discovery Insure having just recently moved over to them but I wish that I never had. The way this claim has been dealt with by DI is beyond pathetic and totally unprofessional. I do not know how they can be in business with this type of customer service. As soon as this matter is settled I will have to assess moving on.
1 reply
26 months ago
Customer Service NON EXISTANT.
I have recently moved my personal insurance to Discovery and was not wanting to get some business insurance on some items however their service has been NON EXISTNCE. I was put through to a Business Insurance advisor (Achmat Rasdien) in the Century City branch who went through all my stuff and promised to get me a quote. This was on the 18th March. I have requested the quote several times, reminded him via email, and mentioned that I would escalate if I did not get the quote. I have received nothing despite all this. His business number in his email signature does not work, and his cell phone number is never answered. Clearly Discovery do not want the business and maybe I should consider moving everything away from them.
1 reply
31 months ago
NO SUPPORT for EIGER Appliances
These guys have some great appliances but their backup service is non existent. I have a air fryer that has a small issue with the door switch which not registering when the door is closed so we cannot use the unit. Trying to get hold of anyone via the website or via email is impossible. This is unacceptable guys. I was very impressed with your product but you are letting us down by not having the courtesy of responding to our messages.
0 replies
31 months ago
Impossible to make contact with Discovery Insure....
Have you ever tried to get hold of Discovery Insure. Well after a ton of options you end up listening to music....and then it goes dead..... nothing and you end holding on forever. I have tried calling back now 5 times... same thing. SO PATHETIC... and I am a new client.....
1 reply
36 months ago
FNB Connect totally useless.
I bank with FNB and as a bank they are tremendous but FNB Connect absolutely sucks. For 5 days now I cannot make or receive calls. For 3 days I have been on the FNB secure chat but they are completely useless. They continually ask me to do the same thing. They do not check the history to get the info needed from the 3 full days I have been online with them. They continually want to close the call even though there is no resolution to the problem. They take forever to respond sometimes with 10 -15 mins between responses and if the agent is tired of talking then they just reroute you back into the queue where you have to start everything again.... So tired now of this incompetence and I am now losing business. Time to move my account......
3 replies
39 months ago
Afrihost - USELESS at support
I logged a service call for them to assist with a broken fibre line over 2 weeks ago. I still have not received the quote to repair let alone them repairing the fault. They are totally useless.... Please don't waste your time subscribing to them. You WILL be dissapointed.
0 replies
75 months ago
Xpress Repairs Always Unavailable
I wish I could tell you more but if you could get through to these people maybe I would have a better experience...... Their number is NEVER available.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (25%)
1 Star
12 (75%)