AS
Attie S
Active since Mar 2009
12
Reviews
0
Industries
Reviews
12 reviews3 months ago
Blown Away!
Goodness, can't remember when last I was this impressed with a supplier. I purchased a SMEG Gas Hob a year ago from Hirsch's and one of the ignitors stopped working. I logged this with Hirsch's yesterday morning and this morning service tech's from SMEG was at my premises to fix it. This is what I call great after-sales service. Well done. Please keep it up.
0 replies
3 months ago
Blown Away!
Goodness, can't remember when last I was this impressed with a company. I purchased a SMEG Gas Hob a year ago and one of the ignitors stopped working. I logged this with Hirsch's yesterday morning and this morning service tech's from SMEG was at my premises to fix it. This is what I call great after-sales service. Well done. Please keep it up.
0 replies
57 months ago
Great choice
Thanks Graham, I am very satisfied with the work done. Painfully neat work, always friendly and punctual!! I highly recommend you and your team!
0 replies
121 months ago
Another Interaction - Another Complaint
<p>As usual, this is the only end result you can expect with Telkom. When you talk to someone there, you will inevitably end up writing a complaint. Normally you are too useless to sort out a complaint here as well, then I have to resort to approaching the forum reps. Let's see if Telkom will make it 7 out of 7 for this method. That's right, since 2014 I have had 7 interactions with Telkom, and all 7 resulted in complaints being logged after not having any action whatsoever after the promised time frames. 7 times. </p> <p> </p> <p>This round, I logged and ADSL Do Package Upgrade on Tuesday, was told that it would take 72 hours. Nothing has been done and when I spoke to a very rude Terese on your chat line, I was told I now have to wait 7-14 days to get my speed upgraded. This is something that occurred on the same day as requested not too long ago. When I brought this to Terese's attention and told her that I am at the point of cancelling everything with Telkom due to non-service, her response was a mere, and I quote, "okay". </p> <p> </p> <p>Firstly, is this the level of service you offer me as a paying customer? Being met with petulance and indifference when your obvious shortfalls and my disgust with your service is demonstrated to your representatives? Secondly, in what backward day and age do you operate when something that previously took hours now takes weeks? We are in 2016 and you are telling me that as time goes on, your processes gets ****tier and ****tier, not better like the rest of companies worldwide strive for?</p> <p> </p> <p>I have 2 mobile contracts and ADSL line with you, yet every single interaction with your staff, be it at a store, the call centre, the live chat for fixed line or mobile, all end up the same... Useless, Rude, Unresolved, Frustrating and a waste of time and money. I am sick of this snot for brains approach you have towards you’re paying customers.</p> <p> </p> <p>Every single time I get a "sorry for the inconvenience" but it just happens again and again. On more than one occasion I have even had to resort to a second complaint because the first one didn't even get actioned? I am willing to bet money on it that my query won't even be attended to after this complaint, because it never does. Or it will take 2 weeks of back and forth before anything gets done in anyway?</p> <p> </p> <p>You are a crying shame and an embarrassment by any standards - even the lowest. There truly has to be no other company on earth which misses the point as much as you do and I can't wait to stop giving you my money, something that is imminent as it stands at the moment. </p>
2 replies
122 months ago
Ridiculous
<p>I was ordered to do some tests by my doctor. After visiting your Montana Lab on Sa****ay and submitting the tests, I was contacted yesterday to be informed that some of my samples went missing and that I would have to resubmit them. </p> <p> </p> <p>With great inconvenience to myself, I visited the lab to resubmit my samples again yesterday however none of the ladies working there were able to gather what has to be done to resubmit the sample to your lab from your call centres. This was in light of the fact that I was a cash customer and that the specific test was part of a profile of which half the samples were received. They phoned 3 different people - all of whom gave them conflicting information. I left there without knowing how my samples will actually get to your lab and be included with the existing tests.</p> <p> </p> <p>How ON EARTH do you expect me to consider the test results to be reliable? How will I ever know that the results I receive (if I receive them) are actually that of my samples in light of this blatant unprofessionalism??</p> <p> </p> <p>Not only did it cost me a fortune for the test (which was paid for cash on Sa****ay) - in addition to this I had to be inconvenienced and incur extra costs to go back to the lab to resubmit samples because you lost it, and then furthermore I am met with large scale confusion - this is by no means what you expect when you deal with a company that is responsible for conducting test which may have a life altering result?</p> <p> </p> <p>I am nowhere near impressed and I actually have a good mind to reverse the charges for the tests from my bank. Not only have you cost me additional money and time due to your incompetence but you have now also left me with uncer*****y which I can't even put a price on. </p> <p> </p> <p>I only go to you because you are the contracted service provider with my Medical Aid (of late), but in all the years I used Ampath, I have never experienced anything resembling this - it appears that they at least know what they are doing.</p> <p> </p> <p>I expect answers and resolutions. </p> <p> </p> <p>0 Stars!!!!!!!!!!!!!!!</p>
2 replies
123 months ago
New Store - you just wasted your money (again)!!!!
You truly are a bunch of useless imbeciles. You have wasted so much of my time and energy, all because you employ uninterested people who has absolutely no pride for their (scarce) jobs and are offended when you expect them to actually do their job.<br> <br> I have now been to your Menlyn store (among others) twice without success of doing a simple contract upgrade. <br> <br> On Monday, I was told by Lizette, that I can only upgrade on Thursday and that I would be penalised R400 for upgrading 3 days early. <br> <br> When I returned today, I waited in your store for 45 minutes while your employees dabbled around that place doing who knows what. Despite me telling Lizette that I have returned as per her instruction, I was assisted by someone else quicker by waiting in the general queue - only to be told by this person that I can only upgrade at 12:00 tonight!!? <br> <br> When I explained to her that I am catching a flight to the USA in the morning, her only response was basically \sorry - the computer says NO\". Upon me asking her if anyone had the authority to override the system to allow me to upgrade 11 hours early, I just got a \"No\". What a way to treat your customers. Shove your contract, I'll go somewhere else"
1 reply
124 months ago
Unauthorised Debit Order
I received an sms stating that money will be deducted from one of my accounts from the 1st of April for sdrive? I don't even know what you company's business activity is, let alone did I knowingly approve any of your services!!!??? <br> <br> Unless you can give me some proof of where I approved your service and a debit order from my account, we will be having ourselves a problem I reckon. I am also very interested in where you obtained my banking details to deduct money from - I don't ever hand this out?<br> <br> I expect this to be cancelled and sorted out with immediate effect.
1 reply
126 months ago
Nothing gets done!!!!
I logged a fault more than a week ago and my ADSL line is still not fixed!!! The problem have now moved from slow and intermittent internet to NO INTERNET. The line doesnt even sync today!!!! I have work to do!!!<br> <br> I have a good mind invoicing Telkom for my lost time and money and if you don't pay, I will list Telkom as a bad payer.<br> <br> I couldn't even write this complaint using my ADSL, I had to do it on my cellphone!!<br> <br> Pathetic and useless. There are other places I can give my money to, the sooner you realise that the better.<br> <br> Just do what you are paid a salary for and get it sorted.<br>
1 reply
127 months ago
Wasting My Time
I have now waited from 22 December for my account to be closed. After depositing the settlement amount on this date and phoning numerous times. My account is still open. How is this possible? <br> <br> I require the Natis documents but you are taking your gracious time. With this level of service I inevitably predict that either another installment is going to be deducted or when you action this there will be stories about the settlement now being different cause the amount quoted was only valid to the 27th.<br> <br> This is pathetic and a waste of time. I should remind you who is the customer and who is the service provider and who should not be wasting the others time.<br> <br> I am already searching for another vehicle, which I will also finance, but in light of this I will avoid Wesbank at all costs.<br> <br> What a waste of time, certainly not in line with the rest of FNB's service levels. How embarrassing for you.
1 reply
127 months ago
Useless
Walked around your entire dealership for 10 minutes and was greeted by no one but your receptionist. All while your staff happily serve each other coffee and make every effort to not make eye contact with me. <br> <br> I can assure you that you are not doing me any favours.<br> <br> I am happy to rather go and blow a load of cash at Merc.
0 replies
Review Distribution
5 Star
3 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (58.333333333333336%)
1 Star
2 (16.666666666666668%)