JS
Janine S
Active since May 2011
10
Reviews
0
Industries
Reviews
10 reviews20 months ago
FNB N1 City: 5 Stars
This review is focused on the FNB N1 City Branch. Firstly I would like to mention all the wonderful staff by name who is just so friendly and who helped me in the past, Lamla, BB & Amanda, you all are amazing! This review if for Hafeez Abrahams who just went above and beyond to assist me with the closure of my late dad's Estate of Late account. I went into the branch on the 15th September to close the account and Hafeez said that the FNB Deceased Estates department was still busy with the verification process and the account was on HOLD. He then had me complete a form and said that he would keep in contact with me. Hafeez, contacted the FNB Deceased Estates department and then emailed me to inform me of when the process started and how long the process will take. He emailed me a follow up a few weeks later. When the process was completed, Hafeez emailed me to confirm the process was completed and then he managed to close the account without me having to go into the bank. He was very efficient, friendly and most importantly... he was trustworthy and had compassion knowing that I was dealing with the loss of a parent. Hafeez and the rest of the team who helped along the way are just blessings. Thank you FNB N1 City for providing such amazing service.
1 reply
23 months ago
SA Funeral Trust not to be trusted
My dad passed away on 24 May 2024. We went to see SA Funeral Trust at 11 am on 24 May 2024 and spoke to Carol regarding the funeral plans. Carol told us that the cremation waiting period is up to 2 months as they needed to send the body away due to a backlog. (What backlog?). The funeral was on 1 June and at 9:07 am, we waited for the family car which did not show. We had to drive ourselves to the church as the body was there already. When we eventually arrived at the church, the church sheets were in a brown paper bag and not folded. The family members all had to stand outside trying to fold sheets to hand out to the congregation. There was only the driver who came with the body. 6 June 2024 (9 working days later) we received the Death Certificate package, with the R500 reimbur*****t for a no show of the family car. 26 July 2024, we still don't have my dad's ashes. My brother called and spoke to Carol and she said that she and Mr Meiring will contact Maitland Crematorium to see if they can get a date to have my dad's body cremated. My brother asked her how my dad's ashes will be given to us and she said in a cardboard box. HOW DISRESPECTFUL!!! 29 July 2024, Carol told my brother that we must just wait as there is nothing they can do. What kind of funeral undertaking service is this! Just because this is not a well-known funeral policy doesn't mean that people should be treated with such disrespect when losing a loved one and trying to give them the best respectful funeral service. I have sent a complaint to the Ombudsman as I want SA Funeral Trust to be investigated as they don't deserve to be open. They are offering clients a cheap funeral cover and then give clients that cheap disrespectful service.
0 replies
38 months ago
MTN General Champions vs MTN Cancellation Champions :(
My senior mom was a victim by this Sim Swap **** and it is shocking how easy it is to hack the MTN App yet it is such a struggle to report it immediately like the voice recording says when you call 135. The MTN App should not have so much accessibility option on it. I understand the OTP which helps to a certain point but still it should be for simple usage. I reported the **** to the ***** Helpline via email but calling MTN is just sad. I called the 135 number this morning and selected the Cancellations department as I could not get through to a General Customer agent. The first Cancellations lady was so helpful (apologies for not remembering her name) and said that everything looks fine, Then she put me through to a General Customer "champion" to assist me with my request... but No Hey... He was no Champion as he put me back to Cancellations. The more I told him she has a prepaid number, the more he insisted he can't help me cancel her contract. I called 135 again and selected Cancellations again. This lady dropped the call as the line was bad. Shocking! I called 135 again and a Thandile (sorry if I got the name wrong). She was another amazing agent and confirmed everything I needed to know. Then I received an SMS from MTN and panicked. I called 135 again and selected Cancellations again, the agent KYLE was another amazing agent. So although it is not easy getting hold of a General Customer Service Champion, which in my opinion is just shocking, the MTN Cancellations department got a whole bunch of Champions. Thank you MTN Cancellations TEAM for assisting an elderly lady. May you all be blessed. MTN should look into having an emergency line for after hours when people need them immediately. It should not be this difficult to call your Call Center.
0 replies
50 months ago
Darryl Banyini - 'Changed not one thing but everything'.
I email Discovery to ask if they could better a quote I received from Dotsure and after a week of communication with Darryl Banyini, they not only changed one thing, they changed 'everything'. At first Darryl had some PC problems and we lost communication, but when he called back, he came back with a perfect 10/10 offer. I am glad to say that I am still a very happy client at Discovery Insure and to Darryl Banyini... keep up the good work and excellent service.
1 reply
50 months ago
Asanda Mankayi - Gold Star for service
I done an online quote with Dotsure and received a call from Asanda Mankayi. He was just absolutely amazing. Called on time when he said he would. Very friendly and had tons of patience with me. Unfortunately I am staying with my current insurance, but I would recommend Dotsure to anyone out there looking for insurance. Asanda... you rock star... keep up the good work and excellent customer service.
1 reply
59 months ago
Eezi Move made Easy
It was an absolute please working with Eezi Move. Anelia was such an amazing customer service agent. Thompson and his team was just efficient and friendly on the day of the move. I would definitely use them again.
1 reply
59 months ago
Amazing Agents
Thank you to the following Discovery Insure client service agents. Lefu Mohale who assisted me in a revised quotation after speaking to 2 other client service agents. Then to Mzwakhe Madden who assisted me effortlessly with the documentation I needed to collect my new vehicle. It was touch and go for a few days but these two agents where 007 Agents and made me a happy client. Thanks Discovery Insure for employing these two amazing agents.
2 replies
60 months ago
Simple and EEZI
Anelia was simply amazing with her customer service. She answered all my questions and me feel at ease. Thompson and his team was just the BEST! He came to pre pack our kitchen and on the day of the move... he went over and beyond my expectations. He maid our move EEZI!.
1 reply
105 months ago
First For What kind of insurance
<p>On the 15th September 2017 I was in an accident in Herm****. When I called the Angels for assistance, the operator didn't bother to log my call, hence leaving me without any assistance. I called the call center on the 16th September 2017 and requested a call back and nothing. Monday I called the call center and spoke with Dylan who was so helpful to get my claim started. Theresa who was my Claims consultant was so bad in keeping me updated. I only heard from her once. I then posted a complaint of FFW Facebook page the Thursday and immediately I got a call back from Linda who looked into my complaint and got my claim processed. Linda called me back to say they listened to my recording and all she can say is "I'm sorry that you had to experience that. And we will do an internal investigation and the operator will be spoken too". So what about offering me something to keep me as your client... NOTHING! My car was delivered to Mullany's Auto body repairs on the 26th September and till now the 19th October 2017 I am without a car. The workshop has been giving me estimated dates of completion but not sticking to those dates as they keep changing. The FFW repairs department is so chilled and not questioning why it is taking so long to repair my car. And no one can tell me when my car will be done. FFW is not as per the advertising they have out there. They claim women should be safe and that they will be there... I am telling you... They were not there when I needed them. ****ty service!</p>
5 replies
120 months ago
Migrate Worldwide Scam
<p>I have been with this company since December 2015 and till now all I got was empty promises. I spoke with Jonathan Hendrikse and he was so good to sell me the premium package to immigrate to Australia. He advised that the amount was R25k for the premium package and I paid it. Since then, I have had 2 different case managers, (Nafeez and then Saskia) and both of them are now not with the company any longer. Since July 2016 I have been dealing with Daniel Benson (head of department) who is so sleek with his words, but let me tell you that for the past two weeks (going on 3 weeks), he has not contacted me like he said he would. I have been trying to call them and there is no answer. Please note that they will say that bad reviews come from their competitors and I quote "This is because we receive a high influx of inquiries daily and due to clients shifting their interest toward our company - competitors and agents feel the need to slope below the belt and conduct themselves in the most unprofessional manner". Well, I am no competitor, I am a client who paid R25 and was scammed out of that money. He also gave me their attonery details and till now she has not replied to my mails. Ricky Patel is another smooth talker whom I advise is not the right person to speak to. I advise that people who have been scammed by this company speak up and that people should not work with this company. I am demanding a refund.</p>
0 replies
Review Distribution
5 Star
6 (60%)
4 Star
0 (0%)
3 Star
1 (10%)
2 Star
0 (0%)
1 Star
3 (30%)