DS
Deidre S
Active since Jul 2011
4
Reviews
0
Industries
Reviews
4 reviews4 months ago
Speedy and efficient, with friendly and polite drivers
Speedy and efficient, with friendly and polite drivers. Great service
0 replies
24 months ago
Non existent customer service and communication
Since you won't reply to my emails and I have no idea what the situation is with my car, I will review you on every available platform. If I could give this company a negative rating I would and if this wasn't insurance claim that needs to be sorted, I would have nothing to do with them. No review can actually highlight how terrible the experience has been and they don't seem to care. Their communication and customer service are non existent and their work as bad with my car being returned in a worse condition than I sent it in. My car was originally with them for almost 5 weeks for hail damage repairs. Not once in this time did I get an unprompted update. I had to phone 2 - 3 times for every update. For a week, maybe more, I was told that parts were on the way and my car would DEFINITELY be done on x day. I would get no feedback, phone to check up, then would have to wait for an update, which wouldn't come so I'd phone back only to be told it was not done, but DEFINITELY the next day, for days!! My car was then released due to the parts not arriving but the body work complete. Only for it to arrive with the damage to the body work still visible and further damage caused during the repairs. It was returned and after almost a week of it being back I am still waiting for updates despite requesting one via email and numerous WhatsApps. Useless.
0 replies
108 months ago
Disappointing to say the least
<p>I'm posting under Vodacom in general as it's numerous role players involved. On Friday 14/7 I handed my 2 1/2 month old iPhone in at the Clearwater branch for repairs after a suspected software / hardware crash. It was then sent Vodacom Repairs Fourways on 17/7. On 18/7 I received a message to say it was ready for collection at Clearwater. Only to find nothing was done seeing "Find My iPhone"" was active - yet nobody could call me to tell me this (Fourways who were meant to repair, or Clearwater who you would think would check the job card on the return to their store) - so all I went in for was to log on (which I could have done ANYWHERE) to deactivate. My phone was then rebooked. On 24/7 I received a message saying it was on it's way back to Fourways from the Advanced Repair centre and on 25/7 that it was being replaced and that I'd be informed of it's arrival at the collection point. On the same day I contacted ********** to be told my phone was at the collection point (Clearwater), and I called them only to be told my phone was not there. Today (28/7) after not having my phone for 2 weeks (I work in the emergency care industry and need a reliable phone, which is why I purchased a new one...) I called ********** again and (apart from having to listen to detailed personal conversations of staff in the background, super professional) was told that my phone was sent to Fourways yesterday (27/7). I called them again and was told my phone was sent to Clearwater on 24/7. I called there and was told (Hlengiwe) that I'd be called within 10 minutes to inform me about where my phone was. Almost an hour later I called again, to be told to collect my phone. So clearly the right hand does not know what the left is doing and communication between the various "branches"and customers is non-existent, with no concern for customers time or money (on alll these phone calls I've had to make) wasted meaning nothing, because öh sorry about that"does not give back my time or reduce my phone bill.</p>
1 reply
112 months ago
Randridge Branch Poor Service
<p>I visited the branch on 17 March to close an account. The consultant confirmed that my account was closed, however did not give me any documentation. A few days later I noticed that the account was still linked to my online banking profile, so called customer care who confirmed that the account was not yet closed due to outstanding charges - I had requested that remaining funds be transferred to my other account, but the consultant trated it as a cash withdrawl, leading to the charges. I then went back to the branch on 24 March where I was told by the team leader that he would personally contact me before the end of the day to confirm the closure of my account. It is now the 28th and my account is still open, meaning that soon I will have to pay bank fee on an account I have been trying to close for almost 2 weeks. I have sent 2 unanswered emails and the phone number listed on his business card just rings unanswered. I don't have time to visit the branch for a 3rd time to close this account, because each time mean taking time off work, so sincerely hope this gets something done.</p>
1 reply
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (50%)
1 Star
1 (25%)