DB
Delia B
Active since May 2011
10
Reviews
0
Industries
Reviews
10 reviews2 months ago
WARNING! Don't trust Anthony from Prime Group waterproofing
Don't do any business with the company. They do not honour their guarantee. They are very quick to quote and do the job, but once payment has been done, there are huge delays with getting them to come back and fix the outstanding issues. Less than a year after paying them a substantial amount of money and receiving a 10 year guarantee, our roof has a massive leak. They ignore calls and messages. We have now engaged laywers to hold them accountable as they are extremely dishonest. DO NOT USE THEM. You will regret it! If anybody else has had the same experience with Anthony, pls get in touch so that we can take this matter to the Devi show or Carte Blanche.
0 replies
102 months ago
Unilateral changes made to Bond account
We have had our current bond account with ABSA for just over 10 years. We received a call from ABSA on 9 November 2017 advising us that they had made an error on our Bond and that we have not been paying enough. We asked for the original bond documents and a face to face meeting. On 27 November 2017 ABSA responded via e-mail and advised us that our bond documents were destroyed in a fire in 2009. We again asked for a face to face meeting to discuss the matter. On 29 November we received another e-mail informing us that our bond account has been referred to senior management and they would revert with a date for the meeting. On 18 December 2017 another e-mail was received indicating that a meeting would be scheduled. On 3 January 2018 we noticed that the required bond repayment on our account has increased by R4000. This was done without our permission and we were not informed by ABSA. We immediately sent an e-mail to ABSA asking that the status quo on our bond account remain until we have had a face to face meeting to discuss the matter. On 3 January 2018 ABSA responded that it was a mistake they had made in the first place and they can not revert to the status quo. Again promises were made for a meeting to take place. On 16 January 2018 we again e-mailed ABSA to request for the increased amount to be reversed. No response received. ABSA has admitted verbally and in writing that THEY had made a mistake. They have failed in their fiduciary duty to safeguard financial documents. They have made changes to our account without our permission which contravenes the National Credit Act. Now ABSA are simply no longer responding to e-mails, which forces us to take this matter public and warn all other ABSA account holders to check their accounts. And if you are a prospective ABSA client, please bear the above information in mind before making a choice.
1 reply
108 months ago
Slow service and no refund given
<p>Ordered two smoothies from Kauai at Honeydew Virgin Active with Vitality codes. Placed order at 09:45. At 09:50 the one smoothie was ready. The staff then proceeded to help three other customers who all ordered AFTER me. At 10:00 when I asked why it was taking so long, I was told that they will now make the second smoothie that I had ordered. I told the staff that I could not wait any longer and asked for the transaction to be reversed. The staff were unable to reverse the transaction and told me that head office would contact me. Surprise surprise, no contact from head office. I have used to codes and received no product in return. </p>
0 replies
117 months ago
ABSA stealing money
<p>So ABSA seems to think that they can dictate to their clients as to what our needs are. Trying to cancel our Home Owners Insurance because their monthly instalments are EXCESSIVE. Have new insurance in place with the replacement value at almost three times the amount owing on our bond, but ABSA says that's not good enough. SInce when do they decide what the replacement value of our home is? Surely if our insurance covers their risk it is sufficient. And anyways, another reason we are changing insurance companies is because ABSA NEVER pays out for nay claims! ABSA stole the money from my account via Debit Order simply because they can. It is unacceptable!</p>
1 reply
126 months ago
Platinum account means NOTHING!
So ABSA in their wisdom have seen it fit to change from Priority Pass to DragonPass. Some idiot should be fired for this decision! You can't register on DragonPass with an e-mail address ending in [URL Removed]<br> How ridiculous is that for a SOUTH AFRICAN BANK! To partner with a company that can not accept any e-mail address ending with [URL Removed] Been trying to register since November. Excuse after excuse from DragonPass - and obviously no interest from ABSA to resolve this matter - they just take the money every month - and happily leave their customers frustrated. In fact, surely ABSA should re-register all their existing clients onto Dragonpass as we did not ASK for the change, so why should we have to go to so much trouble to access a service that was working perfectly well with Priority Pass. Completely ridiculous! Time to start shopping around for another bank!
1 reply
127 months ago
Processing refund
A big thank you to the staff and management at Clicks Heathway centre for helping me with a refund. I returned a Fitbit that we had bought for our daughter. Even though this branch does not stock this item, they got in touch with the Cresta branch and processed the refund. This saved me from having to go to Cresta on a Saturday morning! Thanks Clicks! Service like this will keep customers coming back to your store!
0 replies
127 months ago
Steers to stingy to give extra sauce sachets
It's a real pity that a big company like Steers train their staff to be rude to customers. We spend R350 on a take away order and ask for 4 extra sachets of BBQ sauce. The cashier simply refuses. Outright, point blank refusal telling me that she will get into trouble if she gives me extra sauce. Really ridiculous! I wasn't asking for a lot! We are four people, so we each would have liked ONE extra sauce each! I really don't think it is too much to ask! We will just take our burger business elsewhere!
1 reply
134 months ago
Changes made to policy without informing me
Both Santam and my broker Hennie Pretorius (Elorus Bleustar) failed to inform me of a change made to my policy. The last policy schedule I received indicate my excess for a MVA claim to be R2500. Upon lodging a claim last week I was informed that the excess has changed to R3500. I queried this with Sanlam and they referred me to my broker Hennie Pretorius, who CLAIMS to have POSTED me the notification of the change in August 2014. Surely any sane person will not rely on the SA Postal service? Everybody knows that the post office has been on strike for an extended period of time? My question is why was I not e-mailed the change in policy - the same way I was e-mailed the previously policy? My e-mail address has been the same for almost 15 years, my phone number has been the same for over ten years. So there is absolutely no excuse for both Santam and my broker to have contacted me electronically which would have also served as proof that the communication had been done. I have been in touch with the Insurance Ombudsman to query this and I was informed that the only acceptable PROOF of NOTIFICATION is registered post or e-mail with electronic tracking. Pathetic!
1 reply
135 months ago
Exhorbitant price increase!
We picked up a menu from the new Domino's of the weekend of the 1st of May. On the 6th of May we phoned to order pizzas for dinner. After placing order, the amount owed was mentioned. I enquired why the amount was so much higher that I expected. Apparently the prices had gone up two days prior! But the increase was close on R30 per pizza! Firstly, when picking up the menu the staff should have mentioned that there will a price increase within the next few days, and secondly how on earth do you justify such a massive increase! We cancelled the order and reverted back to good old trustworthy Pizza Del Forno - and had lovely hot pizzas delivery at a decent price! Good luck Domino's - you won't last long!
1 reply
135 months ago
Boots fall apart in less than three weeks
I was in Cape Town on a business trip and purchased a pair of ankle boots from Ackermans at Cape Gate. The heels on both boots have simply disintegrated. And the heels aren't high - just about 3 cm and quite thick - so obviously it is pure shoddy workmanship and bad quality materials that have been used. VERY disappointed! I have only worn the boots three or four times in the last three weeks!
1 reply
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (50%)
1 Star
4 (40%)