KT
Kamogelo T
Active since Apr 2025
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Disconnected After Payment — No Support, No Accountability
I am absolutely livid. I have been a paying customer since 2024 and have consistently paid my account on time, yet my internet has been disconnected without justification after payment was already made. This is completely unacceptable. What makes this even worse is the complete lack of support. I have sent multiple emails and spent hours on hold trying to get assistance, but I cannot get through to anyone. This level of service is appalling. There is no excuse for disconnecting a paying customer, and even less excuse for ignoring them when they try to resolve the issue. This has caused serious disruption, and it reflects a complete failure in both billing and customer service. I expect my service to be reconnected immediately. I also expect a clear explanation of how this happened, confirmation that my payment has been correctly allocated, and assurance that this will not happen again. At this point, I am seriously questioning whether to continue using this provider.
0 replies
7 months ago
Complaint Regarding Delayed Delivery
I am writing to express my dissatisfaction regarding the failed delivery of my order (Order Number: #301451465). My order was scheduled for delivery at 13:00 on 05 November 2025, yet I have not received it, nor have I received any communication from the driver regarding an updated estimated time of arrival. Additionally, the tracking link provided has been inaccurate — it has shown the same location for the past three hours without any progress or update. I find this lack of communication and transparency unacceptable, especially given the delivery commitment that was made. I would appreciate an immediate update on the status of my order and clear confirmation of when I can expect it to be delivered.
0 replies
13 months ago
FNB Ignoring Settlement and Damaging My Credit Profile
I’m extremely disappointed with the poor service and lack of accountability from both FNB Credit Card Department and their appointed legal representatives, HP Attorneys. In November 2024, I received a formal settlement offer from HP Attorneys acting on behalf of FNB. I accepted the offer and made the final payment in January 2025, fulfilling my end of the agreement in full. However, as of May 2025, my FNB app still incorrectly reflects that my account is in arrears, despite repeated efforts to have this resolved. I sent a formal email to both FNB and HP Attorneys on April 8th, 2025, with all supporting documents attached. Neither party has responded. Their failure to update my account status is negatively affecting my credit profile, and the complete lack of communication is unacceptable. I am calling on both FNB and HP Attorneys to: Immediately correct my account status Provide an official settlement letter Explain why I’ve been ignored for nearly a month
1 reply
13 months ago
FNB and HP Attorneys Ignoring Settlement
I’m extremely disappointed with the poor service and lack of accountability from both FNB Credit Card Department and their appointed legal representatives, HP Attorneys. In November 2024, I received a formal settlement offer from HP Attorneys acting on behalf of FNB. I accepted the offer and made the final payment in January 2025, fulfilling my end of the agreement in full. However, as of May 2025, my FNB app still incorrectly reflects that my account is in arrears, despite repeated efforts to have this resolved. I sent a formal email to both FNB and HP Attorneys on April 8th, 2025, with all supporting documents attached. Neither party has responded. Their failure to update my account status is negatively affecting my credit profile, and the complete lack of communication is unacceptable. I am calling on both FNB and HP Attorneys to: Immediately correct my account status Provide an official settlement letter Explain why I’ve been ignored for nearly a month Consumers deserve better. Do better, FNB and HP Attorneys.
0 replies
14 months ago
HomeChoice Violating POPIA & Ignoring Complaints!
I am deeply disappointed and frustrated with HomeChoice’s blatant disregard for customer privacy and its failure to address a serious complaint. I have been a loyal HomeChoice customer for the past eight months, and my account has always been in good standing. Despite my responsible payment history, I am now facing an alarming breach of privacy and a complete lack of accountability from HomeChoice. On March 5, 2025, I lodged a formal complaint regarding a breach of the Protection of Personal Information Act (POPIA), Act 4 of 2013. My personal information—specifically, my partner’s contact number—was accessed and used without my consent. I never provided his number to HomeChoice, yet on March 26, 2025, he received a call regarding my account. I immediately contacted HomeChoice for an explanation. An agent confirmed that my partner’s number was not even listed in their system but failed to explain how they obtained and used it. This raises serious concerns about their handling of customer data and potential misuse of private information. Since submitting my complaint, I have been met with silence and complete disregard from HomeChoice. Instead of addressing the issue, they have chosen to harass me with up to five calls per day demanding payment—while ignoring my legitimate privacy concerns. As a responsible and loyal customer, I am appalled by HomeChoice’s lack of professionalism and accountability. I refuse to make any further payments until this matter is properly addressed. If HomeChoice does not respond within 48 hours, I will escalate this issue to the Credit Ombudsman and relevant consumer protection bodies. Customers beware! If HomeChoice can *******ly access and use private numbers, what other privacy violations are happening behind the scenes? This is a serious red flag, and I urge others to think twice before trusting them with personal information. #POPIAViolation #HomeChoicePrivacyBreach #ConsumerRights #HelloPeter
2 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
5 (100%)