AW
Andre W
Active since Mar 2025
9
Reviews
0
Industries
Reviews
9 reviews3 weeks ago
Worst service ever
Dear Sir/Madam, I am writing to express my serious concern and frustration regarding the handling of my medication request. We initially submitted the required documents on 5 May, but were informed there was an issue on your system. We were then told the documents were incorrect, which is not acceptable as the problem appears to be on your side. My wife resubmitted the documents, but again there was a fault—this time with your WhatsApp line. Despite paying cash for the medication, the pharmacy has been unable to assist me further. As a result, I have been without my medication for the entire weekend. This is completely unacceptable, especially given the nature of my medical condition. We were also given conflicting information by your staff: We were told the medication would be delivered today, yet nothing has arrived. Another staff member stated that deliveries are not done on Fridays. This inconsistency suggests a lack of proper communication and training. For reference, the last message I received was: “PHARMACY DIRECT: Hi Mr AG VAN DER WESTHUIZEN, your medication will be delivered by a Pharmacy Direct driver within 24–48 hours. PD9FF3AFZ020. Thank you.” It is important to note that I suffered a stroke a few years ago, and delayed medication can significantly affect my health and mood. I am ordinarily calm, but this situation has become extremely distressing. At this point, I request the following: - An urgent call from a manager today - Immediate clarification on the delivery of my medication - A refund, as I paid cash and have not received the service If this matter is not resolved promptly, I will have no choice but to escalate it further. Please contact me as soon as possible.
1 reply
8 months ago
Worst service from a Tracing company.
This is my latest communication to Cartrack. Good day, I tried to call you, almost 2 hours ago. This is the poorest service EVER!!!!! I guess I will have to post it on Hello Peter again, and it does not, I will have get Ombuds involved. Good day, Please refer back to my previous email. Unfortunately, you remain liable for the R120, and this charge cannot be disputed, as explained previously. Thank you for your understanding. *********************************************************************************************************** Good day, I hope you are well and keeping safe. My apologies for the delayed response. Kindly be advised of the following regarding your account: • The R120 currently reflecting as arrears was billed to cover the month of October. The device was installed on 02/09/2025, and you were billed a pro-rata amount of R116.40 for the period 02/09/2025 – 30/09/2025. • The R99 debit on your new account is for the month of November, in line with Cartrack’s policy of billing in advance to ensure uninterrupted coverage. Since the R120 for October remains unpaid, it now reflects as arrears. We kindly request that this payment be settled to bring your account up to date. Thank you for your understanding and cooperation Kind Regards, Zandile April CEO Escalation As you can see, I'm dealing with the CEO. Good day, Zandile. • A representative from Cartrack keeps contacting me about a personal tracking account, but all my accounts are now business-related. I don't have a personal account. The initial sign-up was done incorrectly, and although I wanted to cancel, the issue hasn't been resolved. Today, your colleague even threatened me, which is unacceptable—I will take legal action if necessary. • Please resolve the R120 charge today. I signed up for the R99 package, not R120. • Your team contacts me too frequently, and issues remain unresolved. • Review the call recordings for clarification. • It feels like you’re stalling instead of resolving my concerns. • Despite my repeated messages, nothing has been fixed. • As per our last email, there were double orders placed, which remains unresolved. This has been the worst service experience I've had. Many recommended Cartrack, but my experience has only been disappointing. I chose the business option as it was the sole method my wife and I used for communication, so I transitioned to a fully business plan. Please sort out these payments today. My wife is still awaiting a response from you. Get back to us as soon as possible. My wife still waiting for you. Good day, I hope you are well and keeping safe. My apologies for the delayed response. Kindly be advised of the following regarding your account: • The R120 currently reflecting as arrears was billed to cover the month of October. The device was installed on 02/09/2025, and you were billed a pro-rata amount of R116.40 for the period 02/09/2025 – 30/09/2025. • The R99 debit on your new account is for the month of November, in line with Cartrack’s policy of billing in advance to ensure uninterrupted coverage. Since the R120 for October remains unpaid, it now reflects as arrears. We kindly request that this payment be settled to bring your account up to date. Thank you for your understanding and cooperation. Kind Regards, Zandile April CEO Escalation Still no Communication from Cartrack . Cartrack call me I think 15 times yesterday. Evetime, I say we are getting sorted. Every time I need to ask them is on business or PVT they say, oh I see you are busy moving over to business, and evetime I need to tell them it was never on private. The last person I spoke to, they actually treated me they will blacklist my company or me. They don't even know to blacklist because list? That come from a processional company. I'm still waiting for Zandile April to call me back. Not a stupid email from her.
2 replies
9 months ago
Worst service ever.
Good day Christelle, I hope you are well and keeping safe. Please accept our sincere apologies for the delayed response and any inconvenience caused. Kindly advise a convenient time for us to call you back to assist with the change of ownership, or alternatively, you may forward the forms that you already have. I will guide you on any sections that need to be completed. Thank you for your patience and cooperation. Kind Regards, Zandile April CEO Escalation Mon 2025/09/15 I'm still wafting for a response..... And the Address is still wrong in the invoice. I've got no idea where are getting my adress. this called breach of contract, they waited for 7 day and then you are hooked in a contract. IM TIME WAITING FOR SOMETIME TO CALL ME……………………………………. Tue 2025/09/16 I’m still wating…………….. Wed 2025/09/17 And I'm still waiting I want to cancel my contract.
1 reply
9 months ago
This is the WORST service! I will never recommend anyone to CARTTACK .
This is the WORST service! I will never recommend anyone to CARTTACK .
1 reply
9 months ago
What Poppy Act
You keep on phoning the wrong client, I asked you several times to remove my number from your system.
0 replies
11 months ago
Very excellent service. Keep it up.
I opened an ABSA Credit card account. I must say, from one I only received good service from ABSA. Even thow I they did not want to increase my limit; I was approved for almost double the limit. I'm very impressed with their service so far. No bank goes the extra mile for their clients, but ABSA goes the additional mile for their clients. Excellent service. I have my business accounts with them as well. Excellent service.
1 reply
11 months ago
Best service In a loooong time.
I opened a Mr Price account a few months away. The service that I'm receiving from them is AMAZING. I will recommend to anyone. Thank you for your ongoing support. You guys are amazing.
0 replies
12 months ago
Worst Meical aid ever
I have never in my life Struggled with a medical aid like now. The Bonitas is worst Medical Aid. It seems they just appoint people with no medical background. They employed people Brokers with no training. If you want to die, use Bonitas. I had a Few strokes a few years ago. My condition is APS Syndrome. I use Pressures Socks to relieve some the pain and to prevent further blood clots. I'm a PMB Patient, and they say we must get a motivational letter from the Doctor. Seriously. To me they don't care about their client. I'm going to the hospital now and they must cover the cost in full. I will take it further to the ombudsman if needed. This is the last change I am giving you, to respond back to me with a solution. But I need to get medical assistance now, to prevent another stoke or blood clot. And their support team more even worst. I want Speake to someone that has few years' Experience, not some that has idea.
1 reply
15 months ago
Very poor service from Santam
We are without a car for 2,5 months. We had an incident over Christmas season, as you know, all the dealers were closed, and it seems Santam as well. So we took the first available appointment where we could book the car in for assessment. Since then, we fought with them. In short there is an electrical or mechanical issue on the car, since the incident happened. I've got no mechanic or electrical background. All I can say is that from Volvo and Auto lab side there was a lot of assistance, regarding our vehicle's reports. According to Volvo and Autolab's reports the 2 computer boxes are not communicating with each other, so there is an electrical problem on the vehicle and Santam said it is not accident related because we still drove the car for a day or 2 and then it switched into limb mode. Even if the computer box being reset it will work for a few meters but then it will switch into Limb again. They only want to fix the car on the outside but what about the boot and sensors that is also damaged in the accident and any nonphysical damage and not working, this is electric. They say they can do more tests, but the client need to pay or proof that it is accident related - it will be for the client's account. They can see there is damages to the electrical components, but very limited. Volvo told us directly that the car is too old to do any further inspections and need to be stripped for more reports. Volvo drove the car to find out what is wrong with the car, according to them the car changed gears easy. Now Autolab say the car is stuck in 3rd gear. We understand the contract, that say that Santam will not pay for any maintenance, but this is not maintenance it is a problem on the vehicle that happened with the incident. The car was serviced just before the accident and everything was still running smoothly with the car, with no problems. Santam just keep on saying that the electrical is not part of the accident. Now we are sitting without a vehicle in this "Tennis Match" between all parties, they are not even communicating with us further on this matter, we tried to phone them the entire week and asked them to return our calls, but nothing. We also asked the assessor to visit the premises to see and understand what the impact on the car was, but no one communicated or visited this premises yet. Santam send out people that is not knowledgeable on vehicles, I believe that was just to keep us quiet. The lady that sold us this policy keep on recommend the ombuds, what we found out lately is that there is a protocol to follow fist, but this was not offered to us to go through that channels fist, she recommended the ombuds way in the middle of it. I will never advice or recommend Santam to anyone. We request that they contact us urgently so that this can be resolved now once and for all. I had to ask my father to take it further on my behalf because I stutter too much.
2 replies
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5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
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1 Star
7 (77.77777777777777%)