N
Ntombizanele H
Active since Feb 2025
7
Reviews
0
Industries
Reviews
7 reviews2 weeks ago
Formal Complaint – Incorrect Payment Allocated & Account Locked (Urgent Assistance Required)
Dear FoneYam Support Team, I am writing to lodge a formal complaint regarding an incorrect payment that was made and the difficulties I have experienced in resolving this matter. On [24 May 2026], I made a payment of R270 via the Capitec banking app. Unfortunately, the payment was processed using an incorrect reference number. My correct FoneYam account number is 11136010034410677, however the payment was mistakenly allocated to 11369900085247535. Immediately after noticing the error, I contacted my bank (Capitec) to request assistance in reversing the transaction. However, I was informed that they are unable to recover or reverse the funds and advised me to contact FoneYam Since then, I have made several attempts to resolve this issue through your customer support channels. Unfortunately, I have experienced poor customer service, including being repeatedly transferred from one department to another without resolution, and I have not received any effective assistance. I was also informed that the matter would take 5–7 working days for feedback, however my account has since been locked, preventing me from accessing the service despite payment being made. This situation has caused significant inconvenience and frustration, as I have made every effort to resolve the matter through the correct channels.I kindly request the following urgent assistance: Investigation of the incorrect payment allocation Reversal or transfer of the R270 to my correct account Immediate unlocking of my FoneYam account A clear update on the status and resolution timeline Attached are my proof of payment and relevant banking correspondence for your reference. I would appreciate your urgent attention to this matter, as I have already made several unsuccessful attempts to resolve it.
9 replies
2 months ago
Complaint about poor wifi serbice
Dear Sir/Madam, I am writing to formally complain about the poor service I have been experiencing with my WiFi connection. My internet keeps disconnecting, including while I am working from home, which is extremely frustrating and affects my ability to do my job. When I contacted your support team, I was told to wait 24 hours, with no immediate solution provided. Unfortunately, this is not acceptable, especially as I rely on a stable connection for work. I pay for this service every month, yet I continuously experience the same issues and have had to complain multiple times without any lasting resolution. If this problem is not resolved urgently, I will have no choice but to cancel my subscription. This will be my last month using your service, and I will not recommend it to others due to the poor reliability and support. I would appreciate your urgent attention to this matter. Kind regard Ntombizanele Hobongwana
0 replies
4 months ago
Formal Complaint: Ongoing WiFi Connectivity Issue
Good day I would like to formally report an ongoing issue with my WiFi connection, which has been down since last night. I have made several calls to report this problem; however, no action has been taken thus far. I also informed the consultant that I work from home, and due to this unresolved issue, I was unable to work at all today. This situation is extremely frustrating, particularly as I am paying for this service and continue to experience poor support and a lack of timely resolution. I kindly request that this matter be treated as urgent and resolved as soon as possible. I would also appreciate feedback on the steps being taken to restore my connection. Thank you for your prompt attention to this matter.
1 reply
5 months ago
Terrible bokking experience
Title: Terrible booking experience and misleading information – requesting a refund We purchased a voucher on 20 December with the intention of making a booking for 6 people. On Sunday last week, we called to make a booking and were told that there was only space for 4 people. We were then advised to book for another day. We explained that we needed time to discuss an alternative date, but it is extremely difficult to get hold of anyone — you have to call many times before someone answers. Yesterday, while I was at work, a friend of mine called on my behalf and managed to speak to the manager, who reassured her that she would make space for 4 people and that I should call today (Sunday the 28th) to confirm. I called at 9am and spoke to a very rude lady named Roben, who told me there was availability at 3pm and that she would send me an email confirmation. After waiting two hours with no email, I called back, only to be told something completely different — that her manager said bookings must be made two days in advance
0 replies
6 months ago
Poor Delivery service Parcel 2G0005529977
Subject: Complaint Regarding Poor Delivery Service – Parcel 2G0005529977 Good day HelloPeter Team, I hope you are well. I would like to report a complaint regarding the delivery service of my order with parcel number 2G0005529977. I received an email stating that delivery was attempted, however no one contacted me and no delivery was made. I was at home the entire day waiting for the parcel. Up to now, I still have not received it. This has been a very frustrating and disappointing experience, and I feel that the service was unprofessional and unreliable. I am requesting that this matter be investigated, and that the courier company be held accountable for the poor service I experienced. I would appreciate assistance in ensuring that my parcel is delivered as soon as possible. Thank you for your attention to this matter. I look forward to your response. Kind regards, [Mbali hobongwana Contact Number:Mbali 0606158335/0787317575 Email:[email protected]
0 replies
7 months ago
Cancellation
Subject: Urgent: Policy Cancellation Request and Refund Dear Clientèle Life Team, My name is Mbali Entle Hobongwana (ID: 0406150303088). I am writing to request the immediate cancellation of my policy. On 4 September, I sent an email requesting the cancellation, and since then, I have made several phone calls to your office to follow up. Each time, I was assured that the policy would be cancelled, yet the debits have continued to go through. Please note that the funds being deducted are from my child’s grant money, and this situation has caused me financial distress. I therefore kindly request: 1. Immediate cancellation of my policy. 2. A written confirmation that the policy has been cancelled. 3. A refund of any deductions made after 4 September 2025. I look forward to your urgent response and resolution. Kind regards, Mbali Entle Hobongwana 📞 [0606158335]
10 replies
16 months ago
I am very unhappy cu...
I am very unhappy customer last week Friday I receive a whatapp message to reschedule the date for the installation, and the date was for February 4 2025 , I skipped work and I waited until 1 pm , I called in at that time representatives confirm that installation will take place... at 4:30 pm call in the agent was very confused told me that I owe for December and January that is why y service was terminated.. I just told her to slow down and check with the refe number that was provide, she now started to confirm a different date which is February 06.... my point is what is the reason of making me reschedule the date and you know you won't pitch and know one tried yo reach out to me .. and I need to skip work again on Friday... The service is bad I will never recommend anyone take this service ...If they don't come on Friday I need my refund asap
1 reply
Review Distribution
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1 Star
7 (100%)