HP
Hennie P
Active since Jan 2025
4
Reviews
0
Industries
Reviews
4 reviews2 months ago
FICA DEPARTMENT NIGHTMARE
I have been harassed by FNB's FICA department for weeks now via SMS and email. Despite me sending the requested form now 4 times, calling their offices twice and sending several emails, they are still sending me the same messages over and over. Their website do not allow either compliments of complaints as the function is disabled. Even the mobile APP does not allow a complaint "due to some error" Requests for a competent person to contact me to resolve, remains unanswered.
1 reply
9 months ago
INTERNET BANKING PLATFORM CHANGE
Dear Standard Bank, I have been with your bank for 30 years and find the current situation with the change in internet banking platform absolutely unacceptable and unprofessional. I have spent over 6 hours on 3 different occasions at the branch and numerous hours on the phone, trying to get to use my internet banking as I did before. The change to the new platform has completely messed up the system, with numerous issues that simply do not get resolved in total. Currently, I can access the new internet business platform (after a long battle) but several of the beneficiaries are missing (despite it being transferred more than 5 time from the old platform) Also, the new platform does not allow you to set payments for a specific date, nor does is show history of payments made when you access the beneficiaries section. Further if you have 156 beneficiaries (as I do) you must scroll through a number selection from 1 to 16 (that does not work as it should) to get to where you want to be, because the search function does not work properly! The functioning is completely wrong in how it was set up. Beneficiaries like SARS is not listed under the normal list, and you must try and find them somewhere else? It is a mess and absolutely not up to standard!! I also managed (after a big hassle) to access the old site (with a different password and login), but when I want to change the reference number on for instance SARS PAYE account, it gives me a warning that my account is *****ulently being accessed! I called ***** department and after another half an hour, had their confirmation that the issue has been cleared. “I should ty again half an hour later.” I dit, a few times and again this morning and no, the same problem is still present! How am I to operate my daily business if the bank I have been with for many years simply cannot get their act tougher! Waiting time for internet banking assistance telephonically exceed 20 to 40 mins! Who has time to waste sitting waiting for a banking consultant to assist you with an issue that should not be there in the first place! I am at the point that I am seriously considering closing all my accounts and to rather move to a bank that can at least provide his customers with a basic service! I trust you will send this to the people in charge of this mess, and ensure it gets resolved ASAP, as I am fed up this incompetence!
1 reply
15 months ago
AVOID MAKRO ONLINE ORDERS
Bought a UPS via Makro Online store on 11 February. Deliver was scheduled for the 17th (after the order was placed). On the 16th I received a automated email informing me that the order is delayed. NO detail no new date, nothing. We sent an email last week, no response. I called support last week and asked when we could expect delivery. they informed me they don't know but will ask the relevant department to contact me. Still not idea when delivery is due nor why the order was delayed.
3 replies
16 months ago
CLOSE THE GADGET SHOP SA DOWN!!
On 6 January 2025, I placed an order for a vacuum cleaner on the “The Gadget Shop SA" I paid via EFT The website clearly states that orders in and around Gauteng takes on average 2 to 5 days to be delivered. Delivery is fee of charge and included in the sale. I have had no response from the seller nor am I able to contact them on any of their communication options. All emails sent to both email addresses, have had no reaction, calls are not answered and the web-assistant stopped communication after two automated replies. I reported the matter to The National Consumer Commission and await their feedback. I will report the case to SAPS during this week as well. I believe we have to assist and demand that the website be shut down to avoid other buyers falling victim to their ******* actions.
0 replies
Review Distribution
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4 Star
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2 Star
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1 Star
4 (100%)