JH
Jackie H
Active since Nov 2024
14
Reviews
0
Industries
Reviews
14 reviews3 months ago
Exceptional Service & Flawless Semi Off-Grid Installation
I recently had the pleasure of working with Cassol Solar Specialists to take my home completely off-grid, and I can confidently say the experience exceeded all expectations. From the very first consultation, Casper, Wiaan, and the entire team were professional, knowledgeable, and incredibly responsive. They took the time to explain the system layout, battery capacity, inverter sizing, and future expansion options in a way that made everything easy to understand. No pressure, just honest guidance and clear communication. The installation itself was neat, organized, and extremely well executed. The cabling was professionally routed, the inverter setup was clean and well mounted, and the overall workmanship reflects real pride in what they do. You can immediately see the difference between a rushed job and a team that genuinely cares about quality — this was definitely the latter. What stood out most was the customer service. The team arrived on time, kept me updated throughout the process, and left the property clean once the installation was complete. Post-installation support was just as impressive, with proper system walkthrough and monitoring setup to ensure everything runs optimally. Going off-grid is a big decision, but with Casper, Wiaan, and their team, the process felt seamless and stress-free. I highly recommend Cassol Solar Specialists to anyone looking for a professional, neat, and reliable solar solution. Thank you for the outstanding service.
1 reply
6 months ago
More than 860% above CPI increase!
Today I officially cancelled my OUTsurance policy after a year of loyalty and great service. I’m sharing this publicly because what happened to me won’t only affect me. It affects every ordinary South African who is already struggling to survive. I received a 31 percent premium increase, and when I questioned it, I was given multiple reasons that simply don’t justify such an extreme jump. For context: South Africa’s inflation rate is currently around 3.6 percent. Salaries increase on average by about 5 percent annually. Yet OUTsurance sees it fit to raise premiums by over 30 percent and then justify it with reasons such as inflation, car risk profiles, and even “missed premiums” that I did not miss. I had ONE month where my banking details were changed and I immediately called, made an EFT payment and sorted it out. Yet the company insists I “missed multiple premiums” to justify this insane increase. I have proof that I did not miss payments. When I raised this, instead of resolving it, they continued to stand on incorrect information and refused to adjust or properly assist. I also mentioned the real issue – not only my premium increase, but the impact on people who don’t know how to question CPI, inflation, or financial metrics. The everyday person who earns R6 000 per month, who quietly accepts an increase letter without knowing their rights, will now pay R200 extra or more – money that could feed a family for a week. I will be finding another insurer. Not because I cannot afford the increase, but because principle matters. If nobody speaks up, this becomes normal. A 31 percent increase today could easily become 50 percent next year. To OUTsurance – you have 3 million policyholders. A R200 increase across your client base is roughly R600 million extra per month … that’s over R7.2 billion per year taken from South Africans already drowning in living costs. One voice may not change the world, but silence changes nothing. I urge everyone who receives a premium increase to question it, challenge it, and do not accept inflation as an excuse when the numbers don’t add up. My loyalty is gone. My voice is not.
2 replies
22 months ago
Exceptional service!
I had the pleasure of working with Muhammed at Solarway Suppliers, and his service was nothing short of exceptional. His immaculate attention to detail and extreme willingness to assist made the entire process smooth and efficient. Mohammed's commitment to providing top-notch support truly sets him apart. Highly recommend his services for anyone seeking reliable and outstanding solar solutions!
0 replies
33 months ago
DRIVER STOLE MY FOOD!
So three times our food was delivered with missing items and the order notes not followed. I then contacted Pedros (one of the wrong orders) directly I had the pleasure to speak to Morne from Pedros. He organized a replacement for the last order immediately and I ordered with UberEats for the rest of my family. We had then arranged that he would add the replacement meal into the bad for the current order. Nonetheless, I never got my order as my food was ******!!!!! I will probably get the below-automated response that I ALWAYS get: Hi Clarisa. We understand how frustrating it could be that the special instructions were not followed as expected. This isn’t the type of experience we want you to have with Uber Eats. As merchants are independent partners, we can’t guarantee they will follow your special instructions. We aim to partner with merchants who exhibit professionalism, in order for customers to have a great experience when ordering through the Uber Eats app. This is why we appreciate you taking the time to share your feedback so we can take it into account, and make sure we take the necessary actions to remedy poor experiences. Thanks for your understanding.
0 replies
37 months ago
Extremely disappointed (Previously Happy) Customer
The customer care team is USELESS on WhatsApp. Mr Price is *****ing my money and no one is taking responsibility for the account of about R520 that needs to be refunded for more than a month. I have asked NUMEROUS times for a refund and I have requested that a manager call me. The customer "care" agent then just closed the chat. I have been trying to get answers daily with no response. Who is being help liable??????
2 replies
39 months ago
Pathetic delivery team
Your delivery team or someone in Makro is responsible to replace my food as the promised delivery of my fridge TODAY was not upheld. I placed my order and received a call last week Thursday to arrange for delivery today. Big joke, I was promised delivery before 13:00, then by 15:00, then by 16:00 then in "10 minutes" and now my call is being blatantly ignored. After the day in the heat (as I made sure there is space for the new fridge by getting the old one out in time for this morning's delivery) my cheese, milk, and other food items have gone bad. To whoever is reading this, never buy essential appliances from Makro as their delivery team gives them a bad name and has now ensured that my child and myself not eat tonight, thanks Makro, great work!
12 replies
45 months ago
Selling your car
Nathan Samela from East Point Mall's Buying Pod is the reason why we sold our car to WeBuyCars! What an amazing service we received from him and he is always so willing to help! Thank you WeBuyCars and Nathan for GREAT service!
1 reply
57 months ago
I dealt with Bernadi...
I dealt with Bernadine Bence and what a pleasure she was! She made signing up so effortless and even helped out with affordable options for my budget
1 reply
73 months ago
Centurion Fastway Courier team is amazing!
Thank you Peter Carey and team for an amazing experience dealing with Fastway! After Pretoria Depot Landline just rang the 4 times I tried to contact them, I got a hold of Peter and such a pleasure and efficient service received! Dealing with courier companies is usually such a dreadful experience but you have changed my outlook! Thank you once again for the Centurion team for being amazing!
0 replies
73 months ago
Thank you Judy and team!
What an AMAZING experience dealing with this company! Such quick and efficient service, even with a difficult client as I know I become from time to time. This company really gives you value for the money spent. Thank you Coffee Capsules Direct and Judy for creating a long-standing client!
0 replies
Review Distribution
5 Star
7 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (50%)