DH
Dirko H
Active since Dec 2010
40
Reviews
0
Industries
Reviews
40 reviews1 month ago
FNB Legal an Recoveries - non-existent service
FNB'S legal and recoveries card department is totally useless, I do not know why they call themselves even a department. I have tried since beginning of April to make an arrangement with them to settle an outstanding account. No response, no-no-one gets back to me. And try their support line, it is even worse, they don't take answer, there are always high call volumes and sometimes after holding on for 10 minutes you just get cut off. Way to go FNB. I am sure this is going to continue bringing you business in future. Just pathetic, bad, non-non-existent service.
1 reply
1 month ago
Rain Internet - pathetic, bad, service
Really bad pathetic service. One of their debit orders did not go through, but then they stopped the service and kept on billing me. I made them aware of this by mail and phone, but they never got back to me, with the account keeping on being billed. By December/January I then cancelled the service, but they never did it. I again cancelled the service in April this year, but again they indicated the service had to run till the end of the period before it would be rectified. It still is showing a balance of R10000 and they are still trying to recover that amount via debit order. All I can say: complete, multiple failures of multiple company systems that just doesn't work. Pathetic, bad an unnecessary waste of my time and effort.
2 replies
1 month ago
Lavender Hill Country Estate - 'n juweel in die Oos-Vrystaat
Wat 'n wonderlike naweek. Almal was ingenome en verras met die venue, die verblyf, die kos en die diens. Om dit alles so mooi bymekaar te sit en reg te kry verg sorgvuldige beplanning, baie denke en personeel wat agter jou staan. Elvin is 'n baie goeie waiter en het baie mooi na ons gekyk. Die kamers was spotless en baie nettles en skoon, en die venue oor die algemeen 'n gem in die Oos Vrystaat. Dit het ons tante se feesviering van haar 80ste soveel beter gemaak en vir ons en haar momente gegee wat ons altyd sal treasure. Dankie weereens en ons hoop om julle gou weer te sien.
0 replies
1 month ago
Just plain bad, pathetic, beurocratic admin and waste of tiem, effort and energy.
What a rediculous pathetic team of administrators. They have now the second time debited my account tice for the same lab tests. They cannot refund onsite so this has to go to their central admin. This takes weeks according to the lab. I requested it earlier by mailing the admin department. Then they have a form that needs to be submitted. I submitted this, but the they indicate that i have to give consent as the main member, but did I not request the refund in the first place? Just plain bad pathetic non-sensical, beuorocratic admin. Go figure!
2 replies
2 months ago
Very bad service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Just very bad service. This morning tried to contact them with issue regarding my policy, without success. First about an hour on the telephone with no answer, then on whatsapp and then they only answered 4 hours later. I did not respond immediately and then they cut the conversation off. Unacceptable and just plain bad service.
3 replies
4 months ago
Here we go again. Pathetic, bad service.
Here we go again. Absolutely pathetic efforts to get a bank account opened for a new company of mine. It has taken close to 2 months and still I have no access on the account. I do not want to hear anything anymore. Close it we will go to another bank. Absolutely pathetic.
1 reply
6 months ago
Extremely bad service - will not renew my subscription
Extremely bad experience - wanted to access my paid credit profile, but their system indicated that my password expired and I had to change it. So I tried several times on their website without success - there is an issue on the website.. So I phoned them, and they suggested the whatsapp route. Waited for ages for someone to respond and then they wanted to do a verification. My address is an issue in the process, and they said I needed to send the required documents to update it. But this is not the issue, it is mistake or issue on their website and now they are saying that the verification can take up to 5 days! For a paid subscription, go figure. This is very bad service!!!!!!!!!!
1 reply
8 months ago
Brenton Haven - never ever stay there again
Brenton Haven customer service is a piece of hell. We have been customers of them for a few years. We booked two apartments with booking.com in December 2024 for December 2025 and while we were staying there confirmed the units with the front desk of Brenton Haven. Four months later I get a mail through booking.com indicating they made a mistake with the pricing. Apearantly according to them an obvious mistake. They now threatened that if we do not pay the inflated price of R41250 for each of the apartments, which is 2.5 times the original quoted price for the week, they will cancel our booking. I threatened to go to social media and they left it until late last week when they essentially gave us a choice to pay the inflated rate within 24 hours or our booking will be cancelled. They then cancelled the booking as we refused to pay the inflated price. This is in my mind: * False advertising * It is not an obvious error as they claim, it is a mistake made by either booking.com or Brenton Haven and refusing to own up to it and the booking was essentially confirmed when we booked the specific apartments in the hotel at the front desk * It means that no booking that you make through booking.com or rates offered by Brenton Haven can be trusted, as they can change it as they wish when the hotels change their price. This makes them *************. * Needless to say Brenton Haven and booking.com has lost our business for life * Trust in a system like booking.com is very important and once lost, you cannot get it back * Trust in a hotel's customer experience is just as important and the customer service and experience at Brenton Haven is very questionable
0 replies
12 months ago
FNB Business - Worst to open account - don't even try
Just pathetic bad service! Unable to open account after weeks back and forth. Bad communication, bad service and just incompetence!
2 replies
15 months ago
Just bad pathetic service on Business Forex
For 5 years now we had a global account on our business with FNB. Every year you need to re-apply for authorization to receive and make payments in USD. The previous years this was a formality, I was kept informed at all times and they acted swiftly and took a few days. This year is different, in fact past bad. There is no communication, it has been over two weeks and no person to contact. They refuse to put you through to the back office. I got extremely upset with the last person that answered the phone as they initially refused to put me through to the back office. then they asked me to wait to be put through and 20 minutes later I was still waiting. FNB you service is pathetic and unacceptable. I all my accounts were not with you I would have moved my business today!
1 reply
Review Distribution
5 Star
11 (27.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (2.5%)
1 Star
28 (70%)