LV
Lorrainne H
Active since Dec 2010
4
Reviews
0
Industries
Reviews
4 reviews2 weeks ago
Poor Disappointing service received
I am extremely frustrated with the poor service and harassment I have experienced from Telkom regarding a WiFi contract that was cancelled in February 2026. I took out a WiFi contract with Telkom after seeing an adverti*****t for “unlimited and uncapped WiFi” including a WiFi router. On the first day, only the SIM card was delivered by courier. I refused delivery because the router was supposed to be included. Two days later, the router was delivered with the SIM card. However, the SIM only had 2GB of data loaded on it and was NOT uncapped or unlimited as advertised. I immediately contacted the consultant and requested cancellation of the contract because the service delivered was not what was advertised. Telkom then arranged their own courier to collect the router and SIM card from me. The contract was cancelled the very same day that the equipment was returned to Telkom. It was also logged on my Experian report as “contract cancelled”. Despite this, Telkom has continued deducting R85 debit orders from my bank account every month. I stopped the debit order because I do not owe Telkom anything. To make matters worse, I receive threatening SMS messages DAILY from debt collectors claiming I owe amounts of R170 and R282.70. I have spent HOURS trying to resolve this issue: * I spent more than 2 hours on the phone with Telkom in one day * I spoke to 8 different agents and nobody could assist me * I went to the Telkom store at Kolonnade Shopping Centre and they told me they cannot help me and that I must call customer care Nobody at Telkom is willing or able to assist. Today I received SMS messages threatening legal action, stating: “Notice of judgement - summons will be served and court order granted to recover R170 and R282.70.” This is unacceptable harassment for an account that was cancelled immediately. I had the router for ONE DAY only before cancelling, and Telkom collected it the following Monday. I do not owe Telkom any money. I want: 1. Immediate confirmation that this matter is closed 2. All collection activity stopped 3. Any negative listings removed 4. Written confirmation that my account balance is zero This entire experience has been shocking and extremely stressful.
0 replies
9 months ago
Faulty Recovery Unit – Immediate Action Required or Cancel the Service
Dear Matrix Tracking, I am writing to express my extreme dissatisfaction with the shocking level of service I have received from your company. Quite frankly, I am not just unhappy – I am completely fed up. Less than a month ago, I had Matrix tracking and recovery units installed in my new vehicle. Within two weeks, the recovery unit failed. A replacement was installed last Thursday, and it has already stopped working again. This is completely unacceptable and raises serious concerns about the reliability of your product and service. To make matters worse, I have spent an unreasonable amount of time on the phone with your support team – today alone I was on the phone with 3 calls, each over 10 minutes long. The only consistent answer I get is that “it will take 24 hours.” I’m told it takes 24 hours for a technician to call me back, and another 24 hours before anything gets done. \Meanwhile, my vehicle is left exposed and vulnerable. This is not what I signed up for. I am paying for a service that is not working, and I am expected to be patient while my security is compromised. THAT IS ABSOLUTELY UNACCEPTABLE. Let me be clear: if this issue is not resolved immediately, and if someone does not come out to fix the unit without any further delay, I will cancel this service with immediate effect. I expect a direct response and urgent resolution within the next 9 hours. No more delays, no more excuses. Regards, Lorrainne van Heerden Cell: 076 944 9430
1 reply
51 months ago
Wrongful deductions
I have been a customer of Cell C for many many years. For the past few years, I have been paying my contract timeously via EFT. Never once did I skip payment and I ALWAYS pay at least one week before month end!!! This is now the second month that I was billed for Failed Debit order transactions for the amount of R70.00. Does Cell C even have my banking details? I doubt it but I get fined for a failed debit order !!! Please stop this nonsense and refund the R70.00 as I will NOT PAY IT ANY LONGER! No debit order authorization form was signed by my and I pay all my accounts via EFT! Please get someone from Cell C to contact me regarding this nonsense! Lorrainne van Heerden 076 944 9430
2 replies
61 months ago
Class of 53 Driving School - Failure to deliver service after being paid !
Money for full 10 hours driving package was paid over in December 2020, for my daughter's lessons. We explained the need for her having a license before end of January 2021 as she just finished matric and needed to look for a job. End of January 2021, with 2 hours lessons still outstanding, she said we needed to pay for another additional 5 hours, thus now 7 hours outstanding. Last driving lesson, and last communication between the owner, the trainer and ourselves was on 23 January 2021. Despite numerous efforts from our side to make appointments with owner, our messages were read but unanswered. The owner refused communication with us as according to her, she could not get a booking on the e-Natis system for us. Suddenly, after 3 months of no communication from her side, she phoned late on a Wednesday morning to say my daughter has to be at a testing center to register and pay the next day. Due to work, my daughter was unable to make the appointment and asked to re-schedule. The owner did not communicate with us since January or confirmed the availability before making the booking. The owner did not re-schedule the appointment and once again, refuse to communicate with us. Up to today, they owe us 7 hours driving. Today we requested a full refund of the monies paid for the 7 hours, and the owner started threatening my daughter. Besides paying the full course amount as was requested, and the owner confirming receiving the moneys in her bank almost immediately, she now claims she wants proof of payment (which we have). there were also a lot of hidden costs, like paying R40.00 additional for every driving lesson, and the additional R250.00 for bookings.
0 replies
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1 Star
4 (100%)