MP
M P
Active since Feb 2024
4
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Reviews
4 reviews1 month ago
********* biased ill informed assessment unprofessional service rendered
Hi, Please be careful & take extreme precaution with dealing with sa homeoans insurance as a client this my opinion. in march I discovered a portion of my wooden floor damaged not sure how did it happened however I called sa home loans insurance to log a claim on the 9th march 26 I spoke to a claim consultant name by Taina Naidoo while she was on the call with me she sent me a rejection letter to say that water pipe leaks or drain leaks or something similar that caused the damage are excluded from the policy without due process of sending out a assessor to what caused the damage, she asked me how did the wooden floor damaged and I told her I have no idea as I had a a huge dressing table was placed where damaged occurred so I was unable to notice, I mentioned to her there is no water pipe not even near by or any kind of pipe which relets to rejection letter yet my claim was rejected unfairly, ***********ly in bias manner which shows lack of understanding however almost a month later I call them back and they refer me to a claim consultant named by ,Sarfaraaz Shaik he sent out a assessor in April 26 from CLA & ASSOCIATES a gentleman named by SYLVAN HE assessed & asked me that he can see presents of turmite I told him I have no idea as I had dressing table above the damage area and there is a window so I told him I suspect that one of the Windows must've have been left open accidentally or otherwise that's how the water got access & floor got damaged hence it was underneath the dressing table it was difficult to identify immediately now they send me 2nd rejection letter to say that the water damaging the floor or water accessing the area is ongoing & turmite being found there for the claim has been rejected, NB: I did my research and I found it's obvious if water stays on the wooden floor it will eventually create turmite in due course, I am Extremely disappointed, devastated angry & helpless whenever sa home loans insurance has to fix or payout always find ways & means to avoid entertain there clients, & the odecity i must fix the said damage using my own money &; send them the proof of repair done,..I understand there is genuine claims & there mighty **** claims as well but they should go by merrit of claim & not treating everyone with the same stick, unfortunate and biased assessment to avoid entertaining clients claim,,, please be warned when you are dealing with sa home loans insurance you will have to sweat before you even get your report though it might be not in your favour, I had to follow up 3 days to get a negative report that's show's lack of seriousness towards the client,,, I just mentioned what was in my mind,, frustrating experience,,, I Refuse to accept the outcome & I am busy with legal advice and scrutiny..
1 reply
16 months ago
Bad service & incompetence contractor by SA home loans
Hi there, I had a bust geyser last year 23 December 2024 it was replaced with new geyser and complete new installation however one month down the line my geyser pipe was detached to the main line where it supply hot water I called SA home loans insurance they told me to lodge a fresh claim in fact I was forced to due to poor workmanship while installing the geyser and the gentleman by name Vukani who assisted me the last time same gentleman advice me to do that upon my argument with him I asked him that the geyser is just a month old why was being forced to lodge a fresh claim he answer was that if I want to resolve the matter earliest I would have to lodge a fresh claim, what I don't understand is there no warranty on the workmanship because where they work the last the same place the pipe was detached yet the contractor got paid twice for the work which he did poorly and I was the one who occurred financial loss I was told I shouldn't worry for excess as I have paid in December one excess already, so the contractor received fat amount of money twice for the work which wasn't up to the standard and I was told that no one would compensate me for my loss yet I have provided all the relevant pictures to prove that the installation was poorly done, its heart breaking that as a client I am treated like a garbage I am annoyed by the service was rendered to me Vukani he's is not neutral I informed him not to send the same contractor to attend to the geyser second time because we would not get fair assessment yet he still send the same guy's to fix the mess,this clear that as a client one won't be treated fairly to save the contractor.....a I was told by Vukani that I should get a independent assessor at my cost to view and assess the work and provide a report at my cost as a client and he would review it wether it's poor workmanship or not? My question is what if the independent assessor mention that it is poor workmanship will sa home loans will provide compensation for all the mess ???
2 replies
17 months ago
Bad service No internet by TELKOM
I have Telkom Lte contract SIMcard and I am using for few months, since December I am having issues connecting to internet since I was leaving for holiday in December I didn't bother to lay complain,now I am back to work from 06 of January 25 I have open up a case with Telkom a lady called me and help to reset my data settings etc but I am having same issue and apparently according to her the tower where my phone is connected to its perfectly fine what surprised me is when I move 2 km away from where I am having network issue my data as well as internet works fine and I was notified via SMS to say my case has been resolved yet that's not true and I am having same problem I am barely able to use internet it's frustrating and the service provided by Telkom lakes incompetence I was compalled to open up another case while first one was not resolved, it's disappointing that as a customer one being treated like this,,,, wake upvtelkom
0 replies
28 months ago
Momentum excellent service
It was awesome experience dealing with Elouise at momentum she was professional and provided excellent advice & Superb service keep it up! Thank a Million
1 reply
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2 Star
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