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Active since Jan 2024

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24 reviews

4 months ago

Extremely Disappointed with Defy Customer Service

On 2 April 2026, I contacted Defy customer care regarding my fridge that had stopped chilling and freezing. The representative assured me that a technician would visit within 2–3 working days, and I agreed to the appointment. Because this was just before the Easter long weekend (3–6 April), I purchased a Defy chest freezer to get through the holiday period, expecting the technician to arrive between 7 and 8 April. Unfortunately, no one ever contacted me, and to this day I have received no communication from Defy or the technician. Had I not bought the chest freezer, I would have been left without refrigeration entirely. This lack of follow‑up and accountability is unacceptable in today’s world. I am extremely disappointed in Defy’s customer service and reliability, and I hope the company takes steps to improve its support processes so that other customers do not face the same frustration

8 replies

Clicks

6 months ago

Customer Review for Clicks Berea Centre

Today I visited Clicks Berea Centre after my 5‑year‑old was injured while we were on the road. I was assisted by Ms. Shezi, who showed genuine care and sympathy. Her professionalism and kindness made a difficult situation much easier, and she ensured I was helped to my satisfaction. I truly appreciate the excellent service I received.

0 replies

Capitec Bank

8 months ago

Ongoing Failure to Resolve Mobile App Access

Title: Ongoing Failure to Resolve Mobile App Access I am deeply disappointed with Capitec’s continued failure to assist my wife in regaining access to her mobile app. After three separate visits to the Chief Albert Luthuli Street branch in Stanger, the issue remains unresolved. Despite staff attempting to reset her facial recognition by removing her picture, the error persists. This means she cannot transact via the app and is forced to rely on ATMs — a major inconvenience in today’s digital banking era. What makes this worse is the lack of proper guidance from employees, who seem unsure of how to resolve such technical issues. Capitec responded to my initial Hellopeter review suggesting I “chat with them,” yet no option was provided to do so. This leaves customers stranded between failed technology and unhelpful support. Capitec markets itself as a leader in accessible banking, but when technology fails and staff cannot assist, the promise of convenience collapses. I urge Capitec to take responsibility, provide competent technical support, and ensure customers are not left without access to essential banking services.

4 replies

Woolworths Retail South Africa

8 months ago

WOOLWORTHS KWADUKUZA MALL

On Thursday, my 4‑year‑old son suddenly fell ill while we were shopping for footwear. It was an unexpected and difficult moment, but the Woolworths staff showed us incredible kindness. Even though the cleaner had already left, the team quickly assisted us, guiding us to a private area where we could clean up and change into fresh clothes. Their compassion, patience, and professionalism turned what could have been a very stressful situation into one of care and dignity. We are truly grateful for the way they treated our family. Thank you, Woolworths KwaDukuza Mall staff, for your loving kindness and outstanding service. You made a big difference for us that day.

0 replies

Capitec Bank

8 months ago

Frustrated with Capitec Mobile App and Branch Support

I am extremely frustrated with Capitec’s service. My mobile app has not been working, leaving me unable to transact, pay accounts, or take advantage of Black Friday specials. On Thursday afternoon, I visited the Chief Albert Luthuli Street branch in KwaDukuza, but they failed to assist me. Hoping for a resolution, I went again to the KwaDukuza Mall branch on Friday, 27 November 2026. The staff assured me the issue was resolved, but when I tried to transact afterwards, the same problem persisted. This has been a very disappointing experience. In today’s world, where we rely heavily on technology to make life easier, Capitec’s failure to resolve such a basic issue is unacceptable. I expect reliability and proper support, not repeated visits to branches with no solution. Capitec urgently needs to improve both its mobile app stability and customer support systems. Clients should not be left stranded when technology fails.

4 replies

Telkom

9 months ago

Misleading Sales and Non-Functional Internet Service

Complaint: We were contacted by a Telkom consultant who sold us an internet package over the phone. I verified the legitimacy of the company and agreed to proceed. The consultant promised that we would receive a home WiFi router with antennas and a SIM card, and that the package would be uncapped. However, when the package arrived, it was only a Telkom SIM card and a portable WiFi router — not the home router we agreed upon. No clear information was provided about data limits or usage. After testing the service for two days, the WiFi stopped working completely. Since then, we have received no communication or support from Telkom, yet we are still expected to pay at month-end for a service that does not work and for equipment that was not what we agreed upon. This experience has left us feeling misled and unsupported. We request immediate clarification, proper equipment as promised, and a resolution to the non-functional service.

0 replies

Prime South Africa

9 months ago

Excellent service

On Thursday 24 October 2025, I had a brakedown in town KwaDukuza. I remembered the vehicle is covered with Prime South Africa I clicked on "Roadside" the call was initiated I spoke with very friendly consultants who assisted me with a very high level of professionalism. The nearest tow truck was despatched within 15 minutes it arrived and towed the vehicle to Denzo Automotive Specialists. At 14h00 I was back on the road though I had to pay for the repairs as it's not covered snd I knew that along along, but excellent service. I can always choose you guys over and over again.

2 replies

SARS

11 months ago

Urgent Need for Website Usability Improvements – SARS eFiling

As a business owner managing multiple entities and compliance responsibilities, I find the SARS eFiling platform unnecessarily complex and poorly supported. The process of registering representative rights and activating tax types lacks clear, step-by-step instructions. Users are left to guess their way through the system, often spending hours—if not days—trying to resolve issues that should be straightforward. There is no intuitive guidance, no help prompts, and no accessible tutorials for these critical functions. This not only wastes valuable time but creates immense stress for taxpayers who are simply trying to remain compliant. I urge SARS to: Provide clear, updated instructions for registering representatives and tax types. Improve the user interface for easier navigation. Offer real-time support or chatbot assistance for common issues. Ensure that automated processes are actually functional and accessible. Tax compliance should not feel like a maze. Please prioritize usability and support for the sake of every South African taxpayer trying to do the right thing.

0 replies

Public Protector south Africa

11 months ago

The Public Protector Delivered Justice Without Delay

I want to express my deepest gratitude to the Office of the Public Protector, particularly Emeldah Chiliza, for stepping in when my expungement application had been left unresolved for months. Once LegalWise escalated the matter, Emeldah took swift and decisive action. Her intervention brought immediate resolution to a process that had been stagnant for over half a year. She demonstrated professionalism, compassion, and a clear commitment to upholding justice for ordinary citizens. The responsiveness and effectiveness of the Public Protector’s office reminded me that accountability still exists in our public institutions. Emeldah Chiliza, thank you for your dedication—you made a real difference in my life

0 replies

LegalWise

11 months ago

LegalWise Came Through When the System Didn’t

After submitting my expungement application in 2024 and waiting over six months with no response from the relevant departments, I turned to LegalWise for assistance. I was fortunate to have Camilla Nzimande handle my case—her professionalism, empathy, and tenacity were outstanding. Camilla didn’t just follow up; she escalated the matter with precision and urgency, ultimately involving the Office of the Public Protector. Thanks to her efforts, my matter was resolved swiftly and efficiently. She kept me informed throughout and treated my case with the dignity it deserved. LegalWise proved to be more than just legal cover—they were a lifeline when the system stalled. I highly recommend their services, especially if you’re navigating complex or delayed legal processes. Thank you, Camilla, for restoring my faith in justice.

0 replies

Review Distribution

5 Star

10 (41.7%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

14 (58.3%)

Gift

Reviews

Extremely Disappointed with Defy Customer Service

Customer Review for Clicks Berea Centre

Ongoing Failure to Resolve Mobile App Access

WOOLWORTHS KWADUKUZA MALL

Frustrated with Capitec Mobile App and Branch Support

Misleading Sales and Non-Functional Internet Service

Excellent service

Urgent Need for Website Usability Improvements – SARS eFiling

The Public Protector Delivered Justice Without Delay

LegalWise Came Through When the System Didn’t

Review Distribution

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