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ZK

Zelda K

Active since Jul 2010

8

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0

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Reviews

8 reviews

STADIO – Durbanville Cape Town Campus

4 months ago

Thank you for caring!

After dealing with back and forth emails between myself and Stadio, I called in today. Sinazo Maso answered the phone. I provided her with the information regarding my enquiry for my daughter for next year. She immediately jumped into action, sent me a whatsap, I sent all information to her, and she guided me on what to do, what my options are and what they offer. She was friendly, kind and patient. As someone who deals with high level medical queries all day, and I was so frustrated with the email correspondence, I was ready to give up and tell me daughter that we will not be going with this institute. But, dealing with Sinazo, we will definitely be applying for 2027. Thank you Sinazo! I feel at ease for applying and starting the process. Sinazo is an absolute Gem!!!!

1 reply

96 months ago

Takealot - PATHETIC SERVICE

We ordered the Selpal Tablet 9.6 inch for my daughters birthday. First when we placed the order the price automatically changed to a higher price. when we took this up with them they confirmed the promotion is over, although when you view the product the price is the lower price. Then, on Friday 31/08/2018 the order is placed for the tablet. my husband received an email on Wednesday 12/09/2018 confirming that the order has been cancelled as they are out of stock. her birthday is 20/09!!!!!!!! you cant phone them cause they never know what is going on, the email says reply to this email with your banking details for refund.... when he replied the email came back saying it is an automated email address. when he phoned today to find out where is his refund.... nothing has been done yet. now i am left trying to find her a present that she wants. TakeAlot is pathetic!!!! they *****ed up my weekend, and my childs birthday. How pathetic are you people. according to the call centre - or shop assistant - there is no managers or team leaders that can take the call. you are disgusting and i will make sure i post your pathetic service everything

0 replies

FNB (First National Bank)

107 months ago

Worst service ever

I opened a bank account for my 2 kids a month ago. I still don't have the card. When you go to the Tygervalley branch here you get the worst service ever. They can't help me cause the couriers need to deliver the card. When I spend 30min on the phone they can't help me either and the courier phone numbers they give me does not exist. So how the hell do I get the cards??? Tygervalley has the worst service and branch. Is there anyone who can help??

3 replies

125 months ago

WORST SERVICE EVER

My Husband upgraded my cellphone for me in Jan 2016 at Telkom Kennilworth Centre. He changed contract from Topup 50 to Topup 100 - there has just been problems since then. my husband has spent this month alone between 8 - 9 hours at the store. no-one can help has as apparently telkom does not deal with people anymore its all system driven. and they have sent an email.end of march they deducted r819 in error - then it gets credited to us, and correct amount is deducted. then i get a sms stating my phone will be suspended if R819 is not paid. my husband says i can ignore it cause the staff at Kennilworth Centre Telkom confirmed it will be sorted. MY PHONE WAS SUSPENDED TODAY. i would love to walk into that show and how the staff what Customer Care is. What do those people do all day. FREAKIN HELL!!! GET A CLUE - OR GET PEOPLE WHO ARE ABLE TO DO THEIR JOB. STOP PAYING SALARIES TO PEOPLE WHO ARE INCOMPETENT. ALL YOUR STAFF ARE INCOMPETENT. does not help you phone the call centre - you hold for 45 minutes and when you want to speak to a manager - they wont call back. TELKOM KENNILWORTH CENTRE - GET A CLUE. GET A NEW MANAGER - ALSO GET SOMEONE THAT CAN STAND IN FOR THE MANAGER.

0 replies

126 months ago

PROMISED FEEDBACK - BUT NO-ONE CARES

I logged a complaint in January 2016. <br> Marise Brown provided reference number: *** - and promised that someone would get in contact with me.<br> Marise Brown - are you still working there? Is there any feedback as yet.<br> <br> I complain about the disgusting service received and then you promise me feedback but dont provide any.<br> <br> Lets see how long this takes????

1 reply

Spur Steak Ranches

127 months ago

WORST SERVICE EVER

I booked a table for 6 for this morning for my team as an incentive for work well done. When we got there they had not made our booking. we wanted specifically to sit outside due to having smokers in the team. they were unable to assist us, people were seated outside who did not have a booking, and the manager confirmed she did not make the booking. we waited 15 minutes to eventually be seated then another 15 minutes just to get our coffee. this was suppose to be a morning of fun but everybody was extremely irritated and the manager confirmed she can only seat us inside. How is this resolving our problem when we had a booking. this was horrible service received. nobody knew what happened to our booking although i have it on a recorded call. i always go to the spur with my family but in Bellville, and our offices are so close to spur but this spur will never again see me or my team members. Being in a customer service industry this was the worst ever.

1 reply

129 months ago

Bad Attitude

On Saturday the 19th went to Tygervalley, last stop was p'np. When i got to the till the Cashier was so rude and had such a bad attitude. Firstly 2 items apparently had no barcodes on them, and then i had to wait almost 10 minutes for them to bring the items with barcodes just to see the barcodes were on in the first place. Standing in a busy shop with 1 young irritated child and a family member visiting Cape Town for the 1st time and irritated customers behind me. when i asked for sigarettes, she told my son to fetch it!! He is 13!!!! When i asked her if she is serious, the packer when to collect it. (She was also the 1 running around looking for barcodes items). when i asked her to draw money she said \What"i repeated myself"

1 reply

Getsavvi Health

131 months ago

THIS IS USELESS!!

I have been paying for 5 months. R550 x 5 = R2750. my husband goes to a doctor on monday as he is very sick with the flu. The doctor on the list, barely understands english, and gives him medication (not antibiotics). Today my husband goes to another doctor on the list. drives from Bellville to Brackenfell in traffic. Fever of 40. has to pay in R50 at the doctor. goes to pharmacy (dispensing pharmacy) who says no, the doctor is not on the list they cant give medication. i have been on the phone with Getsavvi for almost 1 hour. my husband waited 2 hrs for this to be sorted. then they confirm there is a problem in their back-side. What is this??? maybe someone should get off their back-side!!! Claims dep confirms the doctor may not give scripts as he is a dispensing dr. i go look on the list - he is not a dispensing dr. i tell them to sort it out. (i just did their job). get sorted. husband went home after 2 hours as he is not feeling good. i request to speak to a manager or team leader - no-one is available. i want a refund of my money as this is no use to me or my family and i have to do their job for them!! money spend on ph calls, i tell them how to do their job.

1 reply

Review Distribution

5 Star

1 (12.5%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

5 (62.5%)

1 Star

2 (25%)

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