JB
Joan B
Active since Apr 2023
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Still in debt review because of their error
My last payment to debt rescue was made in Feb and all debt should have been paid. However they paid monies into incorrect account and have to rectify their mistake as all my payments to them were up to date. I have been emailing proof and phoning for 2 months rectify their mistake and today i receive an sms that they are deducting funds from account again without a response after speaking telephonically on the phone with them on Friday which they confirmed and promised that they are busy working on the internal problem. This has been going on for 2 months now. I should have had my clearance certificate in March already and we are going into May. I still have had no response besides an sms that they are deducting funds from my account again. This has become a nightmare to work with them. And everytime i ask to speak to the manager Annelien they say they are sorting out the internal error.
0 replies
1 month ago
Taking more money when not supposed to
My last payment to debt rescue was made in Feb and all debt should have been paid. However they paid monies into incorrect account and have to rectify their mistake as all my payments to them were up to date. I have been emailing proof and phoning for 2 months rectify their mistake and today i receive an sms that they are deducting funds from account again without a response after speaking telephonically on the phone with them on Friday which they confirmed and promised that they are busy working on the internal problem. This has been going on for 2 months now. I should have had my clearance certificate in March already and we are going into May. I still have had no response besides an sms that they are deducting funds from my account again. This has become a nightmare to work with them. And everytime i ask to speak to the manager Annelien they say they are sorting out the internal error. I am fedup and reported them to the NCR.
5 replies
5 months ago
I would like to thank Cynthia for her excellent service and quick responses
I would like to thank Cynthia for her excellent service and quick responses. Brilliant lady at Debt Rescue SA.
1 reply
38 months ago
Vodacom - Debt Review - Upgrade
I have been a client with Vodacom for years, But as luck would have it and circumstances I am now under debt review, yet Vodacom is not part of the debt review - I have placed it as one of my monthly debit orders which I pay monthly without fail. According to the debt review companies if you have placed it (your cell phone account) on your monthly expenses when you app**** for debt review, and you have proven that you can pay the account, then you are allowed to upgrade your contract, you are only not allowed to open a new contract. The query which I have been trying to sort out is, why would they allow me to upgrade my contract to a ridiculously high contract instead of a contract which is much lower and falls within my budget and terms of my debt review. I know what I can afford and what not.... Please explain to me why would you allow a contract so high but not affordable. My payment history with Vodacom has always been impeccable.
3 replies
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1 (25%)
4 Star
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1 Star
3 (75%)