S
Shann R
Active since Mar 2023
8
Reviews
0
Industries
Reviews
8 reviews3 weeks ago
eBucks Flawed Rules & Disastrous Support: Penalized for Transferring My Own Interest
I have been a loyal FNB customer for over 4 years without a single issue, but a recent experience with eBucks support has left me thoroughly disgusted with the bank's rewards system and front-line management. I recently logged a query regarding my reward level points allocation. I was shorted 500 points, dropping me to Level 4, because the system claimed I did not meet the requirement to grow my FNB Savings account by R1,400 in the previous calendar month. I did, in fact, deposit the full R1,400. However, I changed my settings so that the interest earned on the account was transferred out to my cheque account. According to eBucks rules: 1. The account must grow by R1,400 monthly. 2. Interest earned does not count toward this growth requirement. 3. If you make a withdrawal, it must not dip into the R1,400 you deposited (e.g., if you deposit R1,400 and withdraw R200 of it, the system only counts a net investment of R1,200). I completely understand the logic of preventing net-deposit manipulation. However, because FNB's system is fundamentally flawed, it is treating the transfer of my monthly interest as a withdrawal from my principal deposit. Since interest does not count toward my R1,400 growth requirement, it should be entirely ring-fenced. Moving my interest out to my cheque account did not touch a single cent of the fresh R1,400 capital I transferred in. To be told by support that I failed the rule because I chose to utilize the interest my capital generated is completely absurd. If interest does not count toward account growth, why on earth does transferring it out count against account growth? Nowhere in the official terms and conditions does it state that moving your interest constitutes a violation of the R1,400 deposit rule. To make matters worse, the front-line support was a nightmare. After going through two agents, I spoke with a "Manager" who lacked any basic problem-solving skills or empathy, casually telling me, "That's just how it is," and refusing to manually reinstate my 500 points. I was told that if I want to use my interest, I need to over-deposit past the R1,400 threshold just to trick their poorly coded system. Why should customers invest with FNB if you are actively penalised for accessing your own capital gains? The rewards program has degraded significantly, and this experience has me seriously considering moving my account to another bank. I spent 1 hour and 20 minutes on the phone being passed around. The matter has allegedly been escalated to a manager named Kimberley, but given the dismissive attitude of the team I spoke to, I am posting this here for visibility. Call Reference Number: 7307787Q I expect eBucks to review this system glitch, look at the actual intent of the rules, and manually reinstate my missing 500 points.
1 reply
11 months ago
Amazing Service and Feedback from aQuellé's Marketing Team.
Amazing Service and Feedback from aQuellé's Marketing Team. I had reached out to them on email for an inquiry about a product that I wanted to purchase, which I could not find online for sale. Nonjabulo from the Marketing Team reached out to me and provided me with a Hamper with the product, as a show of good faith. Excellent service and great initiative from the Marketing Team. Where as other brands will turn away their customers, Quellé went thr extra mile and for that will always have my business. Top Marks!
0 replies
24 months ago
Stay away - Disgusting Service
Absolutely disgusting service and pathetic business practices. I paid for Shipping and Insurance, Clickway (Aramex) failed to collect the parcel, after 8 months of fighting they only refunded me half of the amount and told me that I can't get refunded for my insurance even though they didnt fulfil any services. Beyond pathetic, and for R125? Whoever that Inshra and Rochelle person is they need to be fired for incompetency.
0 replies
27 months ago
Onalerona Voko - The Legend
Onalerona Voko provided me with excellent service and is a customer service legend at King Price. Someone give this guy a raise already, the most helpful gentleman I had the pleasure of dealing with. Thank you for the splendid service and assistance good man, people like you are a diamond in the rough.
1 reply
31 months ago
Disappointment and Frustration Regarding PlayStation 5 Black Friday Deal
I am writing to express my disappointment and frustration regarding a recent experience my colleague and I had while attempting to take advantage of the PlayStation 5 Black Friday deal offered by FNB. As loyal customers of FNB, we were excited to apply for the PlayStation 5 black Friday deal. However, our excitement quickly turned into frustration as we encountered persistent issues accessing the FNB services last night through to this morning. Both the mobile app and online banking platforms were consistently offline, despite our numerous attempts to access them. In our determination to secure this deal, we waited until 4 am, repeatedly trying to access the platform without success. Unfortunately, our efforts were in vain, and we were unable to complete the transaction due to the ongoing technical issues we experienced on both FNBs website and Mobile App. This not only caused a significant amount of inconvenience but also left us feeling disheartened after investing time and effort into the process. What is worse is, we observed a pattern in several eBucks groups where people using the iOS FNB app seemed to have a slight advantage in terms of accessibility. This discrepancy added to our frustration and raised concerns about a potential oversight from FNB's side, impacting the fairness of the deal for all customers. Given the hassles and inconvenience we experienced, my colleague and I request that FNB considers compensating us by making the PlayStation 5 deal available to us. We believe this would be a fair resolution, considering the time and effort we invested in attempting to access the deal and the technical challenges we encountered. We understand that technical issues can arise, but we trust that FNB, as a customer-centric institution, will take this matter seriously and address it promptly. We value our relationship with FNB and hope to see a swift resolution to this issue. Regards, Shan
1 reply
34 months ago
UPDATED TO 5 STARS - Query Resolved
Kinita from Frimax resolved my query. Thank you.
1 reply
34 months ago
Purchase x25 Bales of Chips, Half of them where like cardboard.
We purchased x25 Bales of snappers chips for our Company and half of them where like cardboard and did not have any flavor. I tried emailing frimax support, twice, but nobody has bothered to respond to my query. I have reported the case to Makro, as Frimax is useless when it comes to customer queries. If this is how they run as a business then Makro should reconsider using them as a vendor.
6 replies
39 months ago
Katlego Mthabela is ...
Katlego Mthabela is very friendly and provided excellent service.
1 reply
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1 Star
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