Active since Mar 2023
I Leon Hattingh ID Number 7409105015081 appeal against the judgment of the CCMA commissioner in the dispute case CASE NUMBER: MPEM7486-25 Leon Hattingh Applicant And Underberg Dairy (Pty) Ltd Respondent Date of Hearing: 11 December 2025 11h30 on Teams Date of Submission of Heads of Argument: N/A Date of Ruling: 11 December 2025 Please find attached my reasons for appealing against the outcome of this meeting. 1. Underberg Dairy used evidence from a previous CCMA case that took place on the 16 May 2025 in Pietermaritzburg KwaZulu-Natal at the CCMA offices. It has already been concluded and a judgment has already been rendered. 2. Underberg Dairy does not have the right to use documentation from previous hearings in the case because it has already been concluded. This has no connection with the current case. 3. Underberg Dairy has already openly admitted during the meeting CASE NUMBER: MPEM7486-25 that took place on the 11 December 2025 at a meeting on Temo. that they did provide false and negative information when companies contacted Underburg Dairy for job references. By saying that Leon Hattingh is not qualified to manage staff in a management position. Which is false because the worker has already held a management position for 15 years with previous employers and achieved positive results. 4. And as a result of the admission, Leon Hattingh has already been unemployed for 7 months due to the false and negative information disclosed by the Underberg Dairy HR Manager Me.Suntie Perkins to prospective employers. 5. As I Leon Hattingh already provided my reasons in my request to the CCMA in a letter and asked that the matter be held online or in Mpumalanga because the worker does not have the necessary funds to travel to KwaZulu-Natal for the meeting because he has not received any income for 7 months because the Underberg Dairy is providing false and negative information to prospective employers and has already admitted that they did provide the information such as the WhatsApp evidence that I Leon Hattingh has already made available to the CCMA and submitted as evidence together with his report regarding the matter. 6. Regardless of the jurisdictions that determine that the matter is in the area where Underberg Dairy is located and does business. Is this not a valid and just reason to refer the matter to KwaZulu-Natal. Because I Leon Hattingh has already provided valid reasons to the CCMA in the letter I emailed to the CCMA and the employee has also received it. 7. I Leon Hattingh does not have the necessary funds to travel to KwaZulu-Natal because i has already been unemployed for 7 months due to the false and negative information that Underburg Dairy provided to the upcoming employers and this has also been confirmed and acknowledged by the Underberg Dairy and Monique Jonker admitted it in the meeting that took on the 11 December 2025 at 10 h30 on Temo. 8. Fairness and Access to Justice: While the jurisdiction is generally fixed, the CCMA process aims to be accessible and fair. The CCMA Rules allow for flexibility to accommodate genuine hardships, such as a lack of funds for travel. Remote Hearings/Change of Venue: Conciliation and arbitration hearings can and do take place via teleconference or online digital platforms (such as Temo). The complainant should formally apply for the hearing to be conducted remotely or for a change of venue to their current location, citing their unemployment and financial constraints. This is a common accommodation to ensure access to justice. 10. It would only be fair to both parties if one could be reached. That the matter could take place in a neutral place where both parties would benefit. Otherwise, Underberg Dairy would have to pay the transportation costs of the worker to attend the matter. Because Underberg Dairy has already admitted that they provided false and negative information to prospective employers. 11. It was not a fair ruling to move the case to KwaZulu-Natal. Because Underberg Dairy already been given the benefit of the doubt so that the case can take place in KwaZulu-Natal. 12. Underburg Dairy has also openly admitted during the meeting that they provided false and negative information to prospective employers via Me Santie Perkins HR Manager on the 11 December 10h30 on Temo 13. Which causes Underberg Dairy to be prevented by his previous employer Leon Hattingh from getting a job again. 14. That is a valid reason why I Leon Hattingh cannot travel to KwaZulu-Natal for the meeting. 15. As I Leon Hattingh has already provided reasons in the letter to CCMA as to why I Leon Hattingh moved to Middleburg Mpumalanga. Therefore, I feel that the ruling was not fair and should be reconsidered. 16. Because Underburg Dairy is already being favoured even before a ruling was made. Underburg Dairy has already admitted that they provided false and negative information to prospective employers and this is the reason why I Leon Hattingh has been without any income for 7 months. It would only be fair if Underburg Dairy owed Leon Hattingh 7 months' salary as compensation. Because Underberg Dairy have already openly admitted that they provided the information to prospective employers when they contacted the company. It is very clear what Underberg Dairy's intentions are here. They are trying their utmost to drag out the matter for as long as possible. Trying everything in their power to disrupt the matter. Underberg Dairy has already openly admitted on the 11 December 2025 at 10h30 on Temo meeting infront of the commissioner that they have already provided false and negative information to prospective employers via Me SantiePerkins HR Manager on 12 November 2025 11h 02 to Me Elizabeth Fildes Administrator of the company Log Construction from Middleburg Mpumalanga.I Leon Hattingh also hande in the WhatsApp message between me and Me Elizabet on WhatsApp as proof to the CCNA where se admitted that Underberg Dairy via Me Santie Perkins HR Manager of UnderbergDairy also admitted that she sed so and the representative of Underberg Dairy Me.Monique Jonker also admitted that Me.Santie Perkins said it. So why is it now necessary to move the matter to KwaZulu-Natal. It is simply unnecessary. Because Underberg Dairy has already openly admitted that they are providing false and negative information to prospective employers. This is the main reason why I, Leon Hattingh, brought the matter to the CCMA. I Leon Hattingh just feel that it is unnecessary to refer the matter to KwaZulu-Natal. For some reason it only delays the matter because Underberg Dairy has already openly admitted that they are providing false and negative information to prospective employers. So it saves both parties unnecessary time and money. And that no one can be disadvantaged by it. Waiting for feedback from CCMA regarding this matter. Show quoted text Good day. Kindly note CCMA works with geographical jurisdictions, and if you are not happy with the ruling, you may review it. Or you may apply for Rule 24 and give reasons why the matter should be sent down in witbank. Regards Show quoted text Good morning Mavis Hope you are well. I am waiting for feedback regarding my appeal on case MPEM7486-25.Can you kindly provide me feedback please. Regards Leon Hattingh Show quoted text Show quoted text Show quoted text Good morning I am still waiting for feedback regarding this matter. Because the employer admitted that they gave falls information and negative information to prospective employees regarding work references. I can't see way we still need to move the case to KwaZulu-Natal. The employer admitted to be guilty. So why couldn't the chairman not having already delivered a verdict is unfair. Now everyone whent quiet and the employee walk away.Unfairly decision. I am waiting for your feedback regarding this matter. Regards Leon Hattingh Show quoted text Still no response from ccma .My last email was send on the 05 January 2026
I was unemployed for 8 months. I informed you of this by email. I also attached the document of my previous employer to confirm it. You threatened me and said that if I did not pay I would bear the consequences. Without negotiating for a settlement to make a monthly payment. You prepared it on my credit record. I borrowed R7000. Then you made the amount R7200. R200 that I am not even aware of . Now the amount is already R11000 more with the ridiculous interest . I am willing to pay a monthly amount of R400 . But only for the R7000 that I borrowed. No further extra costs. If you accept this, I will make the first installment on the 25 May 2026 . Only if you accept the agreement to just pay back the R7000 i borrowfrom you. I am waiting for your feedback. I whant a written document from you. Regards Leon Hattingh No response from NCR yet.Email on the 25 April 2026
I was unemployed for 8 months. I informed you of this by email. I also attached the document of my previous employer to confirm it. You threatened me and said that if I did not pay I would bear the consequences. Without negotiating for a settlement to make a monthly payment. You prepared it on my credit record. I borrowed R7000. Then you made the amount R7200. R200 that I am not even aware of . Now the amount is already R11000 more with the ridiculous interest . I am willing to pay a monthly amount of R400 . But only for the R7000 that I borrowed. No further extra costs. If you accept this, I will make the first installment on the 25 May 2026 . Only if you accept the agreement to just pay back the R7000 i borrowfrom you. I am waiting for your feedback. I whant a written document from you. Regards Leon Hattingh This email was send on the 25 April 2026 already.No rep****
05 November 2025 07h32.No respon till now on my email. April 2023,May 2023,June 2023,March 2024, August 2025,September 2025 and October 2025, Show quoted text Good morning I am still waiting for a reply or feedback regarding my email request. Regards Leon Hattingh Show quoted text
I am struggling to receive my UIF Unemployment benefits now from the 02 June 2025 .I contact the Uif Call center more than 30 times already. I went to the UIF offices in Middleburg Mpumalanga 5 times already. I send more than 40 emails to all departments in the UIF Labour department. I app**** 6 times already on line for my Uif unemployment benefits. The reason for rejection has been changed 5 times already. I locked a complaint .I tried everything. Still no investigation and no feedback regarding the investigation. Just emails to say they received the documents and the will investigate the issue. That where it stopped. Me Elizabet Kualala Supervisor at Middleburg Mpumalanga confirmed that all my documents are in order.There are 15 months credits available. She sed she can't see a problem why my application was rejected everything. So it's clearly that there are *******ion and ***** going on. Everybody is covering for each one.They are ****** and arrogant. My previous employers confirmed that the uif has been payed. All my UI19 documents has been handed in at the UIF offices in Middleburg Mpumalanga. So why is my application every time been rejected. Every time you just get the same response on emails. The are ignoring my emails now for 2 weeks already. They think if they keep quiet that the issue will just dissappear. I report it to the Hawks, Poeple protection and wissel blowers by emails. They all refer you back to the UIF Labour Department. Or tell you to go back to the UIF offices in Middleburg Mpumalanga. So I need a proper full investigation with proof of evidence why my UIF Unemployment Benefits has been rejected now 6 times already and every time is a different reason why it has been rejected. If I do not get feedback I will take it to sosiale media and the news papers as well. I will not leave it here. Please find attached all the necessary documents. Regards Leon Hattingh Hope you are well. I am still waiting for feedback or a respond on my email I send to you on the 31 October 2025. Regards Leon Hattingh Show quoted text
I am struggling to receive my UIF Unemployment benefits now from the 02 June 2025 .I contact the Uif Call center more than 30 times already. I went to the UIF offices in Middleburg Mpumalanga 5 times already. I send more than 40 emails to all departments in the UIF Labour department. I app**** 6 times already on line for my Uif unemployment benefits. The reason for rejection has been changed 5 times already. I locked a complaint .I tried everything. Still no investigation and no feedback regarding the investigation. Just emails to say they received the documents and the will investigate the issue. That where it stopped. Me Elizabet Kualala Supervisor at Middleburg Mpumalanga confirmed that all my documents are in order.There are 15 months credits available. She sed she can't see a problem why my application was rejected everything. So it's clearly that there are *******ion and ***** going on. Everybody is covering for each one.They are ****** and arrogant. My previous employers confirmed that the uif has been payed. All my UI19 documents has been handed in at the UIF offices in Middleburg Mpumalanga. So why is my application every time been rejected. Every time you just get the same response on emails. The are ignoring my emails now for 2 weeks already. They think if they keep quiet that the issue will just dissappear. I report it to the Hawks, Poeple protection and wissel blowers by emails. They all refer you back to the UIF Labour Department. Or tell you to go back to the UIF offices in Middleburg Mpumalanga. So I need a proper full investigation with proof of evidence why my UIF Unemployment Benefits has been rejected now 6 times already and every time is a different reason why it has been rejected. If I do not get feedback I will take it to sosiale media and the news papers as well. I will not leave it here. Please find attached all the necessary documents. Regards Leon Hattingh Regards Leon Hattingh
I am struggling to receive my UIF Unemployment benefits now from the 02 June 2025 .I contact the Uif Call center more than 30 times already. I went to the UIF offices in Middleburg Mpumalanga 5 times already. I send more than 40 emails to all departments in the UIF Labour department. I app**** 6 times already on line for my Uif unemployment benefits. The reason for rejection has been changed 5 times already. I locked a complaint .I tried everything. Still no investigation and no feedback regarding the investigation. Just emails to say they received the documents and the will investigate the issue. That where it stopped. Me Elizabet Kualala Supervisor at Middleburg Mpumalanga confirmed that all my documents are in order.There are 15 months credits available. She sed she can't see a problem why my application was rejected everything. So it's clearly that there are *******ion and ***** going on. Everybody is covering for each one.They are ****** and arrogant. My previous employers confirmed that the uif has been payed. All my UI19 documents has been handed in at the UIF offices in Middleburg Mpumalanga. So why is my application every time been rejected. Every time you just get the same response on emails. The are ignoring my emails now for 2 weeks already. They think if they keep quiet that the issue will just dissappear. I report it to the Hawks, Poeple protection and wissel blowers by emails. They all refer you back to the UIF Labour Department. Or tell you to go back to the UIF offices in Middleburg Mpumalanga. So I need a proper full investigation with proof of evidence why my UIF Unemployment Benefits has been rejected now 6 times already and every time is a different reason why it has been rejected. If I do not get feedback I will take it to sosiale media and the news papers as well. I will not leave it here. Please find attached all the necessary documents. Regards Leon Hattingh Regards Error Icon Address not found Your message wasn't delivered to integrity@publicservice*******ionhotline.org.za because the address couldn't be found or is unable to receive email. The response from the remote server was: 550 recipient unknown
Enough is enough. I was now calm and peaceful. I have now put together enough evidence from June 2, 2025, to prove that you were negligent and that you did not conduct a proper investigation at all. It is very clear that you are trying to cover up your negligent mistake. That there is a possibility of *****. The reason why I say this is that you have already given 4 different reasons why my application was rejected. Now you claim that there are no funds available. After Elizabeth Kualala Supervisor at Middleburg Mpumalanga UIF offices confirmed on 25 September 2025 that there are indeed funds available for 15 months. So I suggest that you do a proper investigation again. And get your facts straight. I give you 7 days to sort out the situation and make sure I get my UIF unemployment benefits. which is available as been confirmed by your employer . It is not a threat. I have evidence and facts that confirm that you are engaged in ******* activities. I have the idea that ****** may also be involved here. But I don't have concrete evidence to confirm this. So if I do not hear from you within 7 days. I will open a ******** ***** case with the SAPS to investigate further. There is a lot of evidence here and I have a lot more to make my case stronger to prove that ******* activities are going on here. Do your investigation thoroughly. The incident started on June 2, 2025, when I first went to your office in Middleburg Mpumalanga to apply for my UIF unemployment benefits. The lady's name was Thule. I handed her all the documents that I had available at that stage. She confirmed that all the documents were correct, and she made copies of the documents. She also confirmed that there were indeed 15 months of funds available.Her contact details are 0828187742.She said that I have to wait 2 weeks to receive an sms to inform me regarding the date i will receive to give me the date to come and signed for my UIF Unemployment benefits. On the 16 of June 2025, I locked in to your old system to find out that no documents had been captured at all.I called the call centre to find out that there were no documents been captured and no application had been locked. So, I locked an application online and added all the necessary documents online. I phone the call centre to confirm it. 26 June 2025 [CASE ID: C-20250626-003129] UIF New Ufiling Link Good day, I hope this email finds you well. Please note that the UIF’s online services have been migrated to a new link. To claim unemployment benefits or maternity benefits online, visit https://uifonline.labour.gov.za/uifOnline Should you require any further assistance or have additional questions, please do not hesitate to reply to this email or contact us at 0800 030 007. Kind regards UIF Contact Centre Contact Number: 0800 030 007 26 June 2025, my application for UIF unemployment benefits was rejected. The reason .Your Application for Benefit (Unemployment, Maternity, Illness, Adoption etc.) has been Rejected due to the following reason(s) - Section 17(2) did not apply within 12 months from date of termination of employment #************6 #UIF 18 Aug 2025, 14:32.I send this email Please find attached the documents in pdf format as requested. It took you 3 months to tell me that I am trying from the 02 June already to get my UIF money. Can you please complete the process and make sure I get my money ASAP. 18 Aug 2025, 14:22 to [email protected] Email including all my documents. 19 Aug 2025, 10:12 to [email protected] Email including all my documents. 20 Aug 2025, 07:42 [email protected] and [email protected] Email including all my documents. 20 Aug 2025, 07:43 [email protected] Email including all my documents. September 25, 2025, I was back in your office in Middleburg Mpumalanga for the 4th time. After contacting your call centre on several occasions. Each time, there is a different reason and excuse why my application was turned down. I locked a complaint. i sent emails. Elizabeth Kualala, a supervisor, claimed that there was a Ui19 outstanding from Sasolburg N3 truck stop in Warden Free State. Notification of complaint was then submitted. After 3 weeks, I went back to the office in Middleburg Mpumalanga with the Uif 19 from Sasol N3 truck stop in Warden Free State 02 October 2025 My application for UIF unemployment benefits was rejected. The reason .Your Application for Benefit (Unemployment, Maternity, Illness, Adoption etc.) has been Rejected due to the following reason(s) - Section 17(2) did not apply within 12 months from date of termination of employment #************6 #UIF 04 October 2025 Your Application for Benefit (Unemployment, Maternity, Illness, Adoption etc.) has been Rejected due to the following reason(s) - Employee Still Active #0 #UIF .And on the online application it clearly says ordinary/Unemployment Benefits 07 Oct 2025, 18:51 Dear Client, This email serves to acknowledge receipt of your complaint/query. In case of a complaint, the Department of Labour apologises for the sub-standard service and the inconvenience this might have caused. Please note that every effort will be made to resolve your complaint/query, promptly. You can expect to receive a further response from the relevant office within 14 working days of receipt of your complaint/query. In the unlikely event that we are not able to provide a response in that time, we will inform you, accordingly. NB! If your query or complaint relates to COVID19 TERS, please redirect it to UIF- [email protected] and/or [email protected] . To view your payment status or a full list of all companies paid thus far, please log on- https://uifecc.labour.gov.za/covid19/ Yours Sincerely, DoL Customer Care Team The information contained in this communication is confidential and may be legally privileged. It is intended solely for the person or entity to whom or which it is addressed. If you are not the intended recipient, you are not entitled to read, copy, use or disclose any information contained in this message to others. Disclosure and / or use may lead to civil liability. If you received this message in error, please notify the sender immediately by replying to this e-mail or by telephoning the sender and thereafter permanently deleting this message and any attachments to it. The Department of Employment and Labour does not guarantee that this message is secure or error-free as information could be intercepted, *******ed, lost, destroyed, arrive late or incomplete, or contain viruses. Recipients are requested to scan this message and all attachments to ensure that it is virus free. Personal views and opinions expressed in this message are solely those of the author and do not necessarily represent those of The Department. The Department does not accept liability for any errors, omissions or offensive content in this message. 10 Oct 2025 Your Application for Benefit (Unemployment, Maternity, Illness, Adoption etc.) has been Rejected due to the following reason(s) - Section 13(6). No credit days accrued #29927519 #UIF 10 Oct 2025, 12:00 [email protected] Email including all my documents. Ticket Reference Number: C-20251010-005996 | Case Issue: Rejected Claim Good Day Thank you for contacting the Department of Labour UIF Contact Centre. Your case has been logged. Please note the UIF online services are being migrated to a new link. To apply for Unemployment and Maternity benefits online; https://uifonline.labour.gov.za/uifOnline/ Please note you can upload your outstanding documents on the Web Self-Service Ticket System; https://ccselfservice.labour.gov.za/#/sessions/signin • Login to the Web Self-Service Ticketing System • Status of inquiry • Select the ticket • Add comment • Add or Upload Documents Sincerely, Department of Labour UIF Contact Centre Announcement: Due to implementation of the POPIA Act, we are not allowed to share information with a Third Party. Please note you may receive a set of questions from us on email. Your response will help us establish if we are assisting the correct person. Disclaimer: Alteram Solutions Pty Ltd is an official service provider and an agent appointed for and on behalf of the Department of Employment and Labour and any acts and/or omissions performed and/or incurred by Alteram Solutions in the course and scope of management of the outsourced call centre services shall be construed to be the acts or omissions of the Department of Employment and Labour. 10 Oct 2025, 14:16 [email protected] Email including all my documents. 10 Oct 2025, 14:16 10 Oct 2025, 14:17 [email protected] Email including all my documents. 11 Oct 2025, 08:36 [email protected] The problem is with the person who is capturing wrongly . Because the reason for the rejection is .Your Application for Benefit (Unemployment, Maternity, Illness, Adoption etc.) has been Rejected due to the following reason(s) - Employee Still Active #0 #UIF .And on the online application it clearly says ordinary/Unemployment Benefits. So someone is deliberately delaying the application. There is clearly an agenda for that. 11 Oct 2025, 22:02 Good Day LEON HATTINGH Herewith an update in regards to your query. kindly note that documents received, however you need to upload the outstanding document listed below by clicking on this link: https://ccselfservice.labour.gov.za/#/sessions/signin Access the DEL website on www.labour.gov.za Click on Online services Click on Web Self Service Ticketing System for contact centre /https://ccselfservice.labour.gov.za/#/sessions/signin Login to the Web Self Service Ticketing System o Status of enquiry o Select the ticket o Add comment o Add or Upload Documents Amended UI19 completed with 1.11Authorised person We apologize for any inconvenience caused and thank you for your co-operation. Should you require further assistance do not hesitate to reply to this email or contact us on 0800 030 007. Kind Regards UIF Contact Centre Contact Number: 0800 030 007 DISCLAIMER: Alteram Solutions Pty Ltd is an official service provider and an agent appointed for and on behalf of the Department of Employment and Labour and any acts and/or omissions performed and/or incurred by Alteram Solutions in the course and scope of management of the outsourced call centre services shall be construed to be the acts or omissions of the Department of Labour 11 Oct 2025, 22:31 Can you please more specific regarding the document that is outstanding? Which document do you still required? 12 Oct 2025, 09:12 Your Application for Benefit (Unemployment, Maternity, Illness, Adoption etc.) has been Rejected due to the following reason(s) - Section 13(6). No credit days accrued #29927519 #UIF Can you see the difference between the online application that say ordinary/Unemployment Benefits and the sms received on the 12 October 2025 saying Unemployment, Maternity, Illness, Adoption no credit days. Every time the reason for rejection changes. But if I go to the Middleburg Mpumalanga office, that I did 5 times already. They confirmed that all the documents is in place and there are 15 months credit days available. Confirm by the supervisor. 12 Oct 2025, 09:51 [email protected] 12 Oct 2025, 09:52 [email protected] [email protected] 12 Oct 2025, 10:0112 Oct 2025, 09:52 [email protected] [email protected] 13 Oct 2025, 07:13 [email protected] 13 Oct 2025, 07:14 [email protected] 13 Oct 2025, 07:17 [email protected] 13 Oct 2025, 07:19 [email protected] 13 Oct 2025, 21:07 [email protected] 14 Oct 2025, 08:32 [email protected] [email protected] [email protected] Leon Hattingh ID Number 7409105015081 30 Frangipani Street Kanonkop Middleburg Mpumalanga I am applying now from the 02 June 20025 for unemployment benefits with out any success. I was at the Middleburg Mpumalanga branch now 5 times already. They check my documents and assure me that everything is correct. And that it will be approved. Its now the 3 time it been rejected due to late application. Your Application for Benefit (Unemployment, Maternity, Illness, Adoption etc.) has been Rejected due to the following reason(s) - Section 17(2) did not apply within 12 months from date of termination of employment #29890476 #UIF My last job was on April 2025 at Underberg Dairy. So how can I app**** to late?Somebody is not doing there job properly. The excuse was that you when to a new system and all the information was not correct. There was a UI19 of Sasol N3 Truck stop Warden outstanding. It took them 3 months to tell me that. Please find attached all the necessary documents. Regards Leon Hattingh Leon Hattingh ID Number 7409105015081 30 Frangipani Street Kanonkop Middleburg Mpumalanga I am applying now from the 02 June 20025 for unemployment benefits with out any success. I was at the Middleburg Mpumalanga branch now 5 times already. 14 Oct 2025, 08:34 [email protected] They check my documents and assure me that everything is correct. And that it will be approved. Its now the 3 time it been rejected due to late application. Your Application for Benefit (Unemployment, Maternity, Illness, Adoption etc.) has been Rejected due to the following reason(s) - Section 17(2) did not apply within 12 months from date of termination of employment #29890476 #UIF My last job was on April 2025 at Underberg Dairy. So how can I app**** to late?Somebody is not doing there job properly. The excuse was that you when to a new system and all the information was not correct. There was a UI19 of Sasol N3 Truck stop Warden outstanding. It took them 3 months to tell me that. Please find attached all the necessary documents. Regards Leon Hattingh 15 Oct 2025, 10:48 [email protected] 15 Oct 2025, 12#[email protected] Dear Leon Thank you for your query. Please be advised that CCMA lacks jurisdiction on UIF matters. The Department of Labour has jurisdiction. Regards Dima Show quoted text Telephone: | Mobile: CCMA Website: https://www.ccma.org.za 16 Oct 2025, 20:53 [email protected] Ticket Reference Number: C-20251010-005996 | Case Issue: Rejected Claim Good Day Valued Customer, Kindly be advised that your case has been resolved with the following message: Kindly note that claim was rejected due to no credit days accrued We trust that you are happy with the resolution. If not, please contact the Contact Centre. Should we not hear from you in this regard, this case will be closed after 3 working days. Sincerely, Department of Labour UIF Contact Centre Announcement: Due to implementation of the POPIA Act, we are not allowed to share information with a Third Party. Please note you may receive a set of questions from us on email. Your response will help us establish if we are assisting the correct person. Disclaimer: Alteram Solutions Pty Ltd is an official service provider and an agent appointed for and on behalf of the Department of Employment and Labour and any acts and/or omissions performed and/or incurred by Alteram Solutions in the course and scope of management of the outsourced call centre services shall be construed to be the acts or omissions of the Department of Employment and Labour. 16 Oct 2025, 20:53 [email protected] You've received a response from customer care for Ticket: C-20251010-005996 Good Day, Please check ticket number: C-20251010-005996 You have received a response from our contact centre representative! -Department of Employment and Labour Contact Centre How is it possible. Elizabeth Here is clear evidence that you are trying to cover up the mistake of your colleagues. You are aware that this is *******ion. That you are providing false information to your customers . This indicates that things are being hidden here. On Thu, 16 Oct 2025, 20:52 , <[email protected]> wrote: Good day, LEON HATTINGH Herewith an update in regards to your enquiry relating to C-20251010-005996 Kindly note that your claim was rejected due to no credit days accrued We apologize for any inconvenience caused and thank you for your co-operation. Should you require further assistance do not hesitate to reply to this email or contact us on 0800 030 007 Kind Regards UIF Contact Centre Contact Number: 0800 030 007 DISCLAIMER: Alteram Solutions Pty Ltd is an official service provider and an agent appointed for and on behalf of the Department of Labour and any acts and/or omissions performed and/or incurred by Alteram Solutions in the course and scope of management of the outsourced call centre services shall be construed to be the acts or omissions of the Department of Labour
The problem is with the person who is capturing. Because the reason for the rejection is .Your Application for Benefit (Unemployment, Maternity, Illness, Adoption etc.) has been Rejected due to the following reason(s) - Employee Still Active #0 #UIF .And on the online application it clearly says ordinary/Unemployment Benefits. So someone is deliberately delaying the application. There is clearly an agenda for that. At the call center they tell you every time to go back to the UIF offices.I was there 5 times already. They not willing to assist you at Middleburg Mpumalanga. They say all the papers is right.But every time the information is been captured wrongly. No body is willing to short the issue out . Dear Client, This email serves to acknowledge receipt of your complaint/query. In case of a complaint, the Department of Labour apologises for the sub-standard service and the inconvenience this might have caused. Please note that every effort will be made to resolve your complaint/query, promptly. You can expect to receive a further response from the relevant office within 14 working days of receipt of your complaint/query. In the unlikely event that we are not able to provide a response in that time, we will inform you, accordingly. Its now the 3 time I received a email like this.But no feedback after the email has been send..
4 months now to receive UIF benefits I am applying now from the 02 June 20025 for unemployment benefits with out any success. I was at the Middleburg Mpumalanga branch nou 5 times already. They check my documents and asuer me that everything is correct. And that it will be approved. Its now the 3 time it been rejected due to late application. Your Application for Benefit (Unemployment, Maternity, Illness, Adoption etc.) has been Rejected due to the following reason(s) - Section 17(2) did not apply within 12 months from date of termination of employment #**********6 #UIF My last job was on April 2025 at Underberg Dairy. So how can I app**** to late?Somebody is not doing there job properly. The excuse was that you whent to a new system and all the information was not correct. There was a UI19 of Sasol N3 Truckstop Warden outstanding. It took them 3 months to tell me that.
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