SN
Sibulelo N
Active since Feb 2023
6
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0
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Reviews
6 reviews2 weeks ago
Misdirected at Maponya branch-charged R99.99 fees despite requesting downgrade
I am a Nedbank client and I visited the Maponya branch in early April 2026 to downgraded my account. I explained that I’m currently unemployed and cannot afford the R99.99 maintenance fee.At the welcoming entrance a staff member told me to sit and wait.After 2min the same person returned and told me we do not do that at the branch call 0800555111.I left without help,having spent money,time to get to the branch.im unemployed and cannot afford airtime easily.i was forced to pay R99.99 in April and again in May because the downgrade was not done. Yesterday I called 0800555111 using my own airtime.The agent Sibusiso helped me but it was not successful he took my details and he asked me to do that at the branch I told him I was there they said they don’t do that I must call he said that’s not true that the branches cannot do account downgrades. This shows I was misdirected.Hence I called yesterday may you confirm my account has been downgraded to a zero/low fee account and please address why Maponya branch staff are giving incorrect information and making the client pay to call. I have been a new client but the service has been poor.please resolve this urgently. Sibulelo Nkonki 0640291180
0 replies
1 month ago
FNB failed me when I was applying for temporary relief solution
I am not working I was dismissed on the 6th of march 2026 I have a loan,credit card and overdraft with FNB my documents were sent to fnb life insurance to claim and on my side I took the case to ccma because dismissal is unfair.i went to fnb at maponya mall on the 17.04.26 and I was transferred to loans department for payment arrangements I told them that I am not working I don’t have money even this month you will not get money in my bank account because no salary that is coming in.Because I am a single mother of two kids with bills I can see that I will not afford to pay my bills and I asked for 3 months relief I was advised to apply for it on my app I did and it was rejected I don’t understand why I mean the banks do understand how frustrating it is to be jobless and with so much bills that frustrate me every day on how am I going to pay for asking them for 3 months relief they rejected no one called to explain why rejected I just feel than fnb is glad when you come doing business with them but once u fall and you to them they careless about you.All im asking is to get help before my bills become in arrears and other thing for us to get help we use our data transport to go to the branch my time and after you go home with out the help it is so frustrating
1 reply
7 months ago
Fnb never helped me
I changed my banking details but fnb didn't debit their money i don't know why and it's so frustrating because I updated my banking details
2 replies
8 months ago
Where did my Payment go I need answers
To whom it may concern I’m worried my credit report showing that I missed a payment and there is no such thing I make sure that I pay my account every month.I made a payment on the 6th of August 2025 and I got a message from Telkom telling me I’m behind with payments. I went to the branch at Jabulani mall to get answers instant they gave me stress when I was told that bank statement is not working as a prove that you paid they need proof of payment like I must go to history payment n print it. It didn’t make any sense to me cause statement shows every transaction. But at the end I did what they were asking me to do. My concern here is why your system is not updating well now my credit report showing me that I missed a payment n that’s not true why guys are you doing that and to that payment I made I don’t understand why you don’t see on your side because payment was done with a correct reference but you guys have a guts of telling me that I’m on arrears. I really don’t like what you doing can someone please tell me the cause of this now it’s October but the payment that was made August still not appearing but you putting the blame on me by making my name bad on my credit report why
0 replies
8 months ago
Telkom took my money without my permission
I have a contract with Telkom I pay R209.00 every 5th of the month as per our agreement. So it happened that on the 5th of August they didn’t get the amount and the main reason is because I forget to transfer money into my bank account but following day which is on the 6th I paid them as in missed it on the due date. Then I was expecting the debit to continue as usual after that but nothing they didn’t take their money on the 5th of September then I went to branch to find out why they said they don’t know but I have to come follow week to update my banking details I said ok and I went to them on the 6th and I paid R210. 00 on that date on my own as I didn’t understand why they didn’t take the money. Yesterday 25.09.25 I received a call from them asking me why I didn’t pay amount of R698.80 I asked them it’s for what because I paid the monies that you didn’t take on my account then they asked me to send a proof I did n so far they didn’t come back to me.Today 26.09.25 Telkom took on my bank account amount of R698.80 and I don’t like that first of all I’m not owing them a cent number two this is not the date we agreed about for them to take the money so who gave them the permission to take my money with out my authority and what I hate most I’m not even owing them kindly assist I’m not happy about this and I want my money back to me as soon as possible I need it a want to pay my other bills
1 reply
40 months ago
Service I got there was bad
I went to old mutual in jabulani mall on the 25-02-2023 at around 11:20 to check that I can qualify for a loan .when I get there there was a loadshedding trading with a backup and the lady there checked and told me that I do qualify she captured on system my details and asked my me to email my payslip so that she can do a print out while she's busy with it backup switches off and we waited for electricity to come back at 12 so that we can continue. This lady the only thing with his colleague was worried for is that their time to close and go is here within minutes and they can't chase me but I saw them that they are trying to but don't want to put it straight. They asked me to go to the ATM to print out 3 month bank statement I went but the queue was too long I came back n said I have a app I can download n email to you my bank statement of which I did that after that the lady said head office is closing now we cannot process your request it will take time because they have to check first. I was so angry n disappointed cause I've tried by all to get what they need but eventually I was not helped because they rushed to close n go home. It means their clients are not coming first I didn't like the service and I am not planning to come as I'm still bored I don't understand one thing if head office is closing at 13:00 it means clients that are inside the premises are not to be helped why is like that I fail to understand ? Can someone who is on leadership please respond to this as soon as possible @ 0661650464 email ([email protected])
1 reply
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1 Star
6 (100%)