IM
ITUMELENG M
Active since Dec 2022
9
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Reviews
9 reviews5 months ago
BAGGAGE LOST AND LACK OF ACCOUNTABILITY
@siyabonga qozeleni or whatever his ****en name was, e-mail adress: [email protected], the operations manager and his equally stupid colleague called avela, when my son arrived on the 3rd Jan 2026, originally from Dubai, he re-checked his baggage at O R Tambo and board another flight that arrived at King shaka airport at 08.50 with 1 bag instead of 2. He was then told with the other group of people, that their bags will arrive with the 11h00 flight. Indeed the other people's bags arrived and his was not there (coincidentally others were white). He was told to fill a form and leave however, he waited for us. 6 hours later, his bag was still not there. Instead of explanation, we were met with no accountability, arrogance and no solution. 24 hours, there is still no bag, no solution nor a way forward. SAA is full of incompetency and will not take accountability!!! This stupid suyabulela, told us to go home d will ensure that our bags are delivered last night with my daughter's stuff who has left for Cape Town. He never called. Instead when I call this morning, he initially ignored my calls for probably 10 minutes. Then reluctantly picked up and when I ask what is the progress he was not saying anything until I lost it and put the phone down. Three hours later when I call his phone goes un-answered!!! SAA, lose our baggage and expect you to be calm about it and when you lose it, you get punished. siyabulela, avela and the entire saa must ****en go to hell!! i am going to sue the hell out of you, i promise!!
0 replies
6 months ago
APPALING CUSTOMER CARE BY CASHIERS
Their cashiers Fikile Ngcobo and Siza Dlamini, have the most appalling customer service. I was subjected to the most horrible treatment by them, which was witnessed by their colleague. She then adviced that I report them to their Manager, Shirley Kleinbooi. I contacted her and she was not at work. I left messages with my contact numbers and still she never got back to me. When I finally spoke to her, she promised to come back to me after a certain period and when she did not I made a follow up. Again she undertook to come back to me, still she never did. I now see where these 2 get their attitude, is it despicable to say the least, they must be ashamed of themselves.
0 replies
11 months ago
Double dipping and ******** additional policy
In 2023, I lost my mother and I registered a claim accordingly on a Monday, furnished them with all the required documents and was told that as per my policy, the payment will be done within 2 days or 48 hours. On Wednesday, around noon when I did not see the payment, I started panicking and calling to enquire. I was told that I must re-submit the documents by email and not on the whatsapp as previously advised (with a Reference number provided for that submission, suddenly that was not the correct way!). The long and the short, I only got the money on Thursday, after borrowing money from friends and loan sharks so that the casket and tomb stone can be completed on time before the burial on Saturday. Fast forward, my other son turned 21 in August 2024 and I was advised to get him a separate plan, like my other then 23 year old. In October 2024, I did update his details and since he is still a full-time university student and fully dependant on me, him and my 16-year old daughter are under me and my now 24 year old. My plan with the 2 dependants is R165 and for my 24 year old is R58. In total I should be debited R224. Since October 2024, however, I am being debited R165, R58,50 and R244. On the 17 June upon noticing this anomaly that has been going on, I was told that I have a Group scheme policy and another one. I asked why would I have 2 policies with the same benefits and beneficiaries. After being sent from pillar to post, a Reference number was created and provided and was told an investigation will be conducted. On the 30 June 2024, my account was debited for the 3 amounts again and still no update nor answers. I have been on the phone today since 10 am and I am being sent from pillar to post. I am told I must talk to the ***** department, whom I have no direct contact number for and everytime I am transferred to either the Group scheme or the Old Mutual Protect. The Group scheme claims, the unauthorised policy or debit orders are being conducted by the Old Mutual Protect. The Agents there are the rudest people I have ever dealt with. They insist I must talk to the ***** department, I indicate for the umpteenth time, I do not have their number and they must cancel the policy of R244 and they say no, I must await the outcomes of the ***** investigation, which was supposed to have been 5 days after lodging a claim on the 17th June. Old mutual is a company from hell.
8 replies
13 months ago
REFUSAL TO TERMINATE ACCOUNT AND AN UNAUTHORISED DEBIT ORDER
My contract was to end on the 7 April 2025. Around the last week of March, I went to confirm this and enquired about new phones, at the Vodacom Musgrave branch. They claimed the printer is not working and undertook to email me the quotations of plans they have. I was paying R590 monthly. Then suddenly on the 26 March, R719 was instead debited without any explanation. I was livid. I then called Vodacom on the 1st of April and enquire about this. I was sent from pillar to post. Eventually I was told the extra R129, was for Insurance, which was debited twice. I was told that it will be debited. I then requested also terminate my contract. The person who was assisting me, asked if I am not interested in a cheaper plan since my device is fully paid. I was told the new plan will be R350, R129 for insurance and R180 or so for the airtime. I said that will work. Instead of effecting this changes and refunding my R129, which was erroneously debited, yet again Vodacom debits R719 from my account. This only shows Vodacom is *********, ************ and has a tendency to **** customers. I do not want anything to do with Vodacom contract, EVER. I WANT MY MONEY EVEN IF IT R2 REFUNDED IMMEDIATELY
2 replies
18 months ago
REFUSAL OF THE DEPOSIT MONEY
MY SON IS A STUDENT AT WITS AND STAYED AT ONE OF THE SOUTHPOINT PROPERTIES. WE PAID DEPOSIT OF ONE MONTH RENTAL AND 6 MONTHS RENTAL BEGINNING OF THE ACADEMIC YEAR. AFTER 6 MONTHS ON THE OCCASIONS THAT WE DELAY THE PAYMENTS FOR THE REST OF THE YEAR BY A DAY OR SO, MY SON IS BARRED FROM ENTERING THE PREMISES AND IS DENIED ACCESS TO INTERNET. AFTER HIS FINAL EXAMS HE WAS ADVISED TO PUT IN A NOTICE OF WHEN HE WANTS TO VACATE THE ROOM SO THAT THEY COME AND INSPECT THE PLACE AND PROCESS THE REFUND. HE WAS ASKED TO PROVIDE THE BANK DETAILS FOR SENDING THE MONEY. ON THE LAST DAY, WHICH WAS A SATURDAY, 30 NOVEMBER 2024 HE WAS TOLD TO LEAVE AND THE MONEY WAS TO REFLECT ON A MONDAY. ON MONDAY THERE WAS NO MONEY IN THE ACCOUNT AND SUDDENLY THERE WAS A NEW DATE OF THE 15 DECEMBER WHICH TURNED INTO 18 DECEMBER. YESTERDAY I WAS SENT FROM PILLAR TO POST AND THE EMAIL SAYS OUR CASE HAS BEEN RESOLVED, YET WE STILL HAVE NOT RECEIVED THE REFUND. TODAY I AM TOLD ANOTHER NEW STORY AND THAT I AM RUDE FOR DEMANDING MY MONEY. NO MONEY AND JUST THE RUN AROUNDS. SOUTHPOINT MANAGEMENT ARE THE BIGGEST ****MERS TAKING ADVANTAGE OF DESPERATE STUDENTS TRYING TO BUILD A BRIGHT FUTURE FOR THEMSELVES, SHAME ON YOU. YOU ARE PATHETIC AND BIGGEST ****** IN TOWN
0 replies
18 months ago
MEMBERSHIP TERMINATION AND REFUSAL FOR REFUND
I joined the company in 2022 and building towards August 2024, I was notified that one of my beneficiaries would be turning 21 and had to be on a different programme. Since I had recently resigned from my job, I notified the consultant who called that in fact I would be terminating my membership. I was adviced to send an email and on the 19 August 2024 I did. I then sent this email: <[email protected]> Mon, Aug 19, 8:39 PM to talktous Hi, As indicated over the phone, kindly note that I hereby give a notice of the termination of my membership effective from now, thanks. Kind regards, In September, October and November 2024, Getsavvi continues debiting my account without shame! When I called them on the 3rd December, they initially dismissed my claim that I sent an email and hence they continued debiting. I resent the email and now instead of refunding me I am being sent from pillar to post. This includes the 1st consultant who dismissed my claim that I sent an email rudely putting the phone on my ear. Then her manager, some Kevin making promises and not fulfilling them. Then talking to some Sidwell explaining the same thing that they are apologising and yet not refunding my money which I want with the interest for the inconvenience and for *****ulently debiting my money in the 1st place YET I comp**** with their procedure of terminating membership. Getsavvi is a ****mer for doing this in so far as I am concerned!
2 replies
32 months ago
NEDBANK SYSTEMS ARE COMPROMISED AND THE STAFF ARE PATHETIC
On the 14th August, I received a call showing the Nedbank details. The caller identified herself as a Nedbank employee and alerted me of the unauthorized debit orders on my account. I had been a victim of these ****s and others on my Nedbank account on numerous occasions and on all these occassions Nedbank was alerted, resulting in me applying for new cards. I asked the caller if they could confirm if they were indeed from Nedbank. They confirmed this verbally and undertook to call back. Upon receiving their call again, they asked about the debit order with a company I had no arrangement with and the other 5 or 6, which I had debit order arrangements with. I was then transferred to someone who was going to reverse the debit order that went off without my authorisation. Upon talking to them they reiterated the other debit orders I have, the amounts and the dates that they go off on (these incl one with my daughter's school which I pay quarterly). As they were talking they sent an authorisation similar to Nedbank which came through my phone. I accepted this and subsequent to that, I received 1 or 2 sms's. After asking what the message were about it was claimed they were for the 'funds' that have been reversed. At that point then the caller ended the call and only after that I realised that in fact the funds were taken from my accounts in 2 tranches of R2.8k and R1.5k. At no stage was I requested to divulge any info that the callers did not have. After alerting the bank it was confirmed that I was ****med through the Send-i-mali and the money was withdrawn at an ATM, in Durban. I did have the details of the number where the money was sent and done no business with them nor had sent anyone money here in Durban using the Send-i-mali. I was told that I needed to go open a case. After encountering problems getting the correct bank statements I eventually managed to open a case. I then called the bank again to give them the case number and other details and I was then given a Ref. number and was told the investigation will take 6 weeks. I later received a message from some Busisiwe Mbenje alerting me that they are still busy with my matter and will revert back to me. A few weeks later, on the 3 October without hearing from her, I then called. She then told me that the investigation concluded that I was negligent and thus I should not be reimbursed my money however, they were going to offer an in-kind gesture of 23% of the amount, which works out to R900, I rejected this and still do. I was ****med whilst seating at the luxury of my house due to the negligence and un scrupulous behaviour of Nedbank staff who divulged my details to a 3rd party. NEDBANK ESPECIALLY THE MUSGRAVE BRANCH IN DURBAN IS PATHETIC AND THE WORST WITH ITS CLUELESS ***** MANAGER. I WANT MY R4.3 K FROM NEDBANK.
0 replies
41 months ago
CLICKIFY IS AN UNETHICAL, PATHETIC COMPANY
ON THE 10 JANUARY I PLACED AN ORDER FOR TEXTBOOKS FOR MY DAUGHTER WHOSE SCHOOL RE-OPENED ON THE 17 JANUARY 2023. ON THE 11 JANUARY I RECEIVED THE CONFIRMATION THAT MY ORDER WAS SUCCESSFUL AND THE ORDER WILL BE DELIVERED TO THE ADRESS STIPULATED AND NOT AT THE SCHOOL. IT ALSO WENT ON TO SAY THE NORMAL TURN AROUND TIME IS 10 - 15 DAYS HOWEVER, THIS IS BEING REDUCED TO 5 - 7 DAYS. AFTER NOT RECEIVING MY ORDER NOR HEARING FROM THE COMPANY AFTER 5 - 7 DAYS, I STARTED CALLING ON THE NUMBER PROVIDED ON THE WEBSITE, WHICH IS A CELL PHONE NUMBER: 083 776 2974. IT WAS ON THE 16TH JANUARY. I CONTINUED CALLING ALMOST EVERY DAY AND THE PHONE WAS RINGING UNANSWERED. THEN STOPPED HOPING THAT MAYBE I SHOULD WAIT FOR THE 12 - 15 DAYS TURN AROUND TIME. STILL NOTHING. THEN I SENT AN EMAIL RAISING ALL THESE CONCERNS. I WAS THEN TOLD THAT THERE ARE DELAYS AND I WAS NOTIFIED OF THESE BY SOME CATHERINE STOCKTON. I RESPONDED AND REFUTED THIS. NO FURTHER RESPONSE. ON THE 27 JANUARY I SENT ANOTHER EMAIL THREATENING LEGAL ACTION AGAINST THE COMPANY AND THAT I WAS MISLEAD AND NOT MADE AWARE OF THE DELAYS AND THAT MY DAUGHTER'S SCHOOL IS BEING HAMPERED BY THIS. I THEN RECEIVED ANOTHER PATHETIC APOLOGY AND THE COMPANY CLAIMING THAT IN FACT MY ORDER HAS BEEN SENT ON THE 27TH JANUARY, HOW CONVENIENT. I WAS NOT PROVIDED WITH ANY DETAILS ABOUT MY ORDER EXPECT FOR A DODGY TRACKING NUMBER THAT READ: NNDTHB. NOTHING ELSE WAS PROVIDED AND NOTHING ELSE MORE THAN 72 HOURS LATER HAS BEEN RECEIVED AND THEIR PHONES ARE STILL OFF THE HOOK. THIS COMPANY IS NOT ONLY UNPROFESSIONAL, IT IS UNSCRUPULOUS, IT IS MISLEADING, UNETHICAL AND THEY ARE RUNNING A SCAM BECAUSE THEY TAKE YOUR MONEY AND NOT PROVIDE WITH AN OPPORTUNITY TO EXERCISE YOUR RIGHTS AS A CONSUMER AFTER THEY HAVE FRUSTRATED YOU. THEY ARE PATHETIC LIARS WITH A PATHETIC PEOPLE WHO DO NOT CARE ABOUT CUSTOMERS.
0 replies
42 months ago
UNPROFESSIONAL, UNSCRUPULOUS, UNETHICAL AND SCAMMING BEHAVIOUR BY VODACOM
MY 24 MONTHS FLEXI-AIRTIME CONTRACT EXPIRED ON THE 22 SEPTEMBER 2022. ON THE 25 SEPTEMBER MY ACCOUNT WAS DEBITED FOR R439. I CALLED SEVERAL TIMES WITHOUT HELP, THEN REVERSED THE DEBIT ORDER. ON THE 25 OCTOBER THEY DEBITED THE ACC AGAIN AND CALLED AND SPOKE TO AN AGENT WHO PROMISED TO SEND AN EMAIL AND TOOK MY NUMBER FOR AN ACCOUNT TO CALL RE: OUTSTANDING AMOUNT. NO ONE CALLED AND NO EMAIL CAME THROUGH. ON THE 25 NOVEMBER ACCOUNT DENBITED AGAIN FOR R732 AND ON THE 26 NOV SPOKE TO ANOTHER AGENT WHO DISCOUVERED THAT THEY CAPTURED AN INCORRECT EMAIL ADDRESS, CORRECTED IT AND PROMISED TO SEND AN EMAIL TO CONFIRM TERMINATION. ON TUESDAY, THE 29 NOV NO EMAIL NO CALL FROM AN ACCOUNT. I CALL AT 17:30 AND THE AGENT IS ADAMANT THE CONTRACT HAS BEEN TERMINATED. WE ARGUE AND AT 18:26 MY CALL GET CUT OFF. I TRY CALLING BACK BUT THE MACHINE SAYS THE NUMBER HAS BEEN SUSPENDED. I CALLED BACK USING ANOTHER NUMBER AND SOME NTOMBI LADY PROMISED TO LOG A CALL FOR US AND SAID THE NUMBER WILL BE UNSUSPENDED AFTER 24 HOURS. NO UNSUSPENSION. THEN I REVERSE THE DEBIT ORDER. CALLED AGAIN AND TALK TO SOME ZAINIB (THEY ALL REFUSE TO GIVE SUSRNAMES), SAME THING. LATER WE SPOKE TO ANNELISE THEY TELL US TO WAIT UNTIL WEDNESDAY AT 09H00. SHE CALLS AT 09H00 AND SAYS WE MUST REMOVE THE SIM CARD FOR 1 HOUR. AT 10H00 SHE CALLS AND SAYS WE MUST PUT THE SIM CARD BACK AND WAIT FOR 4 HOURS. NOTHING HAPPENED AFTER 4 HOURS AND WE NEVER HEARD FROM HER AGAIN. ON TO OTHERS AND SOME TEAM LEADER WHO CALLED ME ON MY OTHER NUMBER ON THE 2 DECEMBER AND TELL ME TO WAIT FOR MONDAY 1ST THING. NEVER HEARD FROM HIM. THEN SPOKE TO SOME YASIM ISMAEL AND SAID HE WILL GET BACK TO ME ON TUESDAY. HE NEVER DID WHEN WE ASKED FOR HIM HE REFUSES TO TAKE MY CALLS SAYING HE IS WAITING FOR THE SYSTEM. TO DATE NOTHING. NOW WHEN I CALL WITH THE SAME NUMBER THE SYSTEM THE NUMBER HAS BEEN BARRED BECAUSE THEY HAVE RECEIVED TOO MANY CALLS FROM IT. THEN I SENT AT EMAIL AND SOME TSAKANI BALOYI, SPECIFIC NEEDS CONSULTANT RESPONDED AND ASKED FOR MY DETAILS. 3 DAYS LATER HAVE NOT HEARD FROM HER.
3 replies
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4 Star
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2 Star
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1 Star
9 (100%)