LB
Lillian B
Active since Nov 2022
28
Reviews
0
Industries
Reviews
28 reviews6 months ago
Lack of communication and stories
I have bought from Leroy many times but have to say this time I am very upset. My order was to be delivered 3 December, nothing. I sent e-mails and called. With calls everytime someone would get back to me and days past before I got a call. Email aswell, took a few days after someone said they will get back to me. Now they can't deliver my full order. Why advertise stock when you don't have. Then the customer must hound you down to get answers. Then you say you will deliver as soon as stock arrives and now all sudden not enough stock? You had my money for weeks I chose to spend my money at Leroy, had I known this would be the situation I would have spent my hard earned money elsewhere with all the black Friday deals that was going on. In end its like Leroy ripped me off.
1 reply
6 months ago
No delivery even though they take your money
Services sucks, they don't respond and for a year long every single time exact same story
0 replies
10 months ago
Pudo damages parcels and then just pulls up their shoulders
2 parcels sent from same destination, same person, same time, packed same way. Parcels arrive one parcel was repacked and when I opened it to my surprise the clothing inside was wet and awful smell. R600 in damages. Now they come with all sorts of stories when I complained. They caused the damages to my things because there was absolutely no liquids in my parcels that I ordered only clothing. They did not even have the decency to advise me when it happened that "sorry your package was damaged " no they just repack it and send it out like that. Own up to your mistakes , I trusted pudo and paid for a service just for them(the courier guy) to damage my parcel.
0 replies
16 months ago
No communication till customer enquires
Very upset regarding the manner in which Decorland handles business. Firstly I placed my order and did not receive it yet so I contactes them via WhatsApp on Friday morning, 31 January, the person told me they will get back to me. Friday late afternoon I still did not receive any feedback so I called. The lady I spoke to stated she'll phone me on Monday, 3 February, did not receive that call so I again in afternoon of 3 February I contact Decorland the afternoon regarding my order. Later I get sent back a message. Good day, The team advises that they do not have enough stock to fulfill this order. Which they have stated on email to the Gauteng team that they only have 40mm All-in-one Double Curtain Track With Pelmet- Silver - 2.5M x 4 and 40mm All-in-one Double Curtain Track With Pelmet- Silver - 1.5 M x 5. I see your order has the 8 of the silver 1.5m which you need 4 to be 1m and you needed 5 of the 2.5m. Now my issue is this, I as the paying client had to contact them 3 times to get feedback. Why must I as a client them. Secondly they gladly accepted my payment but now they don't have stock 🤔 why is their site not updated to show stock quantity so that payments not get taken if they can't full the order😡 and absolutely no communication with me as the client to advise on the issue I had to contact them!!!
0 replies
22 months ago
Not receive what I paid for and now must wait for refund
Should receive minus 5 stars!!! I called and sent emails House & Homee. I paid for a product almost 2 weeks ago now you can't deliver what I paid for and then wanted to give me a smaller 50inch tv for R6999 when I can buy a 55 inch for the same price at another retailer. Lebo told me that he will call me back in 5 min he can beat the price.. 45min later no call so drove to store. Speak to manager and say I want my refund. Manager tells me he told Lebo to phone me regarding refund, have still not even received a call from Lebo, it's been over 2 hours now, but any case manager tells me that they need to accumulate cash to give my refund, who in the world still pays with cash these days 95% pay by cars because it's dangerous to walk around with cash. I asked why not refund to my bank account, he says it takes 7 days. Now here is the thing House&home YOU have had my money for almost 2 weeks, YOU did not deliver what I PAID for and now you expect me to patiently wait for MY money and driving up and down with my petrol to get this sorted. This is the worst retailer EVER. I unfortunately do not have a email address for House&home when searching on internet it only gives phone numbers and an automated account where one can send messages and then someone will get back to the you so I used the email address for the lady who is currently trying to attend to my situation I assume she works at head office(she is not the one I have issue with I have issue with the people from House&home Festival Mall)
0 replies
25 months ago
Daylight ******* taking orders not delivering and 3 months and many phone calls later still struggling to get refund!!!
[email protected] If we could give -5 stars we would. Most pathetic company to deal with. Placed oder 21 February headboard never delivered. They did not even have decency to call us with updates(bunch of ******* they thought we would forget about the item we paid) In April called them to say we want our money back. Now we much call them every week to find out when we are receiving our refund and each week same story. Even the quality of the other items we bought is so poor. Do not waste your money by supporting this company.
0 replies
27 months ago
No value for money with Genesis Hydrovac Extreme
I have sent email to Verimark and Makro regarding my disappointing purchase. What a waste of hard earned money. Genesis hydrovac extreme 2 delivered 21 December 2023. Now I have to say that I LOVE these machines. The suction power is amazing and no dust releases in the air like other machines. Sadly I have a complaint with this mechine bought 3 months ago. When I first used it, it smelled funny but I thought it was because it was new that is why it smelled funny. So today I for the first time wanted to wash my carpet. I washed about 2 x 2 Metre when the machine started making funny noises and then a smell like burn. I immediately switched off the machine and waited 2 hours, switched it on and the sound and smell still there. This leaves me to believe that the motor is burnt or something. Now I want to know this... My previous Genesis machine( the previous version with the pop up thingy when on top when switched on) I used it so much, washed carpets every few months and vacuuming every single day sometimes twice a day with the kids in the house and that genesis lasted 5 years before it died😥. I then went and bought a cheap R799 vacuum at Checkers for the meantime while I was saving up to buy new Genesis. That vacuum from Checkers is still working after 2 years as I passed it on to my daughter. Now I paid R5000 for a Genesis because it was what I wanted and used to be the best machine and 3 months down the line and it's broken! No man where is the quality products you're supposed to get when paying this much for a vacuum cleaner??? Very disappointed with this machine and yes I know I must take it in as still under guarantee what bothers me is the fact that it broke after just 3 months😔 now they will probably repair it and face it I have read the complaints regarding repairs, the repairs usually last 3 or 4 months then the product breaks down again plus I saw complaints saying repairs takes 21 days so for 21 days I won't be able to vacuum my carpets! Can't see how a repair takes 21 plus days. Hardly seems like Verimark is delivering value for your money these days.
2 replies
28 months ago
Explain to us dumb people in future what power and lightning surge means
So I was asked if I'd like to add this cover to my insurance. I said yes for the reason I would be covered should something happen because face it we live in SA. Now that I had a query regarding claim I get told that nope in this case I can not claim only if my fridge was broken. Maybe in future tell your clients what it means and what is not covered when speaking to them over phone selling this insurance. My impression was that power and lightning surge means when I don't have electricity and it's not my fault. We have been without electricity for 5 going onto 6 days now without electricity and everything in my fridge and freezer has gone bad. R1000's of rands of damages, face it meat is expensive and when your freezer and fridge is stocked it is a huge loss! And yes we have the Ref number to municipality with the problem and messages to municipality so we have proof that the issue is not with us ourself it's the municipality. Now find out only if the fridge was broken I can claim not in this case when the electricity has been off for 5 consecutive days. What is the use of this insurance to me then! Really MiWay in future explain this to your dumb clients like me who doesn't understand what power and lightning surge actually means!!! Been with MiWay for years now and first time I had to actually call regarding a claim just to find out that dumb me does not understand power and lightning surge
1 reply
29 months ago
Worst courier by far
I have never used Aramex, first time I ever received something through them. In the past I was lucky enough to have The courier guy, Buffalo or Fastway handle my orders from Shein orders. What a disappointment that Aramex had to handle this parcel. Friday(19 January) I get sms saying order out for delivery, wait for that parcel all other parcels get delivered except Aramex parcel. I call them they tell me I was not reachable. Strangely all other couriers reached me but not Aramex. OK Monday (22 January) I get message again order out for delivery. In the meantime I contacted Aramex via WhatsApp and ****edconsumer.com, where I get told on both platforms order will be delivered. Now also mentioning on Friday the lady asked me to confirm my number, which I did, and yesterday on my email to ****edconsumer.com I distinctly wrote my number clearly on email again and on WhatsApp they can clearly see my number. Order was not delivered again, when I called the lady tells me oh the driver couldn't reach me because of loadshedding. What loadshedding we did not have loadshedding in our area yesterday! I contacted via WhatsApp again and sent them the schedule where it shows no loadshedding for our area at all yesterday. I then request the call log of driver for Friday and yesterday where he supposedly tried to contact me. Bam, guess what they tell me oh my number is incomplete. Strange how when I asked the call log to show the calls they come up with this story but OK let's roll with it. On 3 different ways of communication I gave my number so how could not one of these aramex "consultants" not see it was incorrect? Then also if he tried to deliver on Friday as he said why not give the info through to office that incomplete number why try delivering yesterday again when he knows number incomplete? Then also we live in SA ALL numbers start with a 0 so if he saw the number starts with a 6 he could think for himself oh I see the 0 is missing in the front. Come on no one can be that stupid not to think for themselves! I asked Aramex ok seeing as number is incomplete how could The courier guy and fastway deliver my parcels without any hassles because those orders were also from Shein. Very strange this Aramex takes so long with order delivery aswell my other orders came within 2 days after I paid duties yet Aramex a week after and still no parcel and all sorts of stories. Shein should rather stop doing business with Aramex because they suck! They are even more lousy the Wimdrop!
0 replies
29 months ago
Refund due over a month and still not in my account
I have been waiting for my refund over a month now. At first it was stated 7 days, when I followed up about 10 days later, I was told that it was marked with urgency. Now it's been over a month and I have yet to receive my refund. A simple refund can not take this long unless Snatcher is swamped with doing refunds and if that is the case they must be something very wrong with their business if they have so many refunds to process. I want my money that Snatcher took and that is just for the 1 order not even talking about the other
4 replies
Review Distribution
5 Star
6 (21.428571428571427%)
4 Star
0 (0%)
3 Star
1 (3.5714285714285716%)
2 Star
3 (10.714285714285714%)
1 Star
18 (64.28571428571429%)