Decorland
Unclaimed Business
|1|9 Reviews (last 12 months)|This business does not respond to reviews
Decorland
Unclaimed Business
|1
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Decorland is facing significant customer experience challenges, particularly around its blinds and curtain product range. Customers consistently mention frustrations with installation delays, unresponsive after sales support, and difficulty securing refunds or returns. A recurring theme is poor communication across WhatsApp, email, and phone channels, with shoppers feeling ignored after payment. Several buyers describe issues with product quality, including damaged or poorly functioning blinds, and frustration with courier delays on orders fulfilled through retail partners. Overall sentiment leans heavily negative, with trust and accountability cited as core concerns.
Performance(last 12 months):
Trustindex Rating
0TrustIndex
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Review Distribution
1|9 Reviews
Jul '25 - Jun '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
30 Mar 2026, 08:13
Disappointing & Frustrating Service
An order was placed for Blinds and payment was completed on the 24 March. Installation was to take place today however the blinds are not ready. To date I have not received confirmation of Installation date & time. I have to constantly follow up with no response received.
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Anonymous
1 reviews | Active since Jan 2020
30 Mar 2026, 08:13
Disappointing & Frustrating Service
An order was placed for Blinds and payment was completed on the 24 March. Installation was to take place today however the blinds are not ready. To date I have not received confirmation of Installation date & time. I have to constantly follow up with no response received.
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Anonymous
1 reviews | Active since Jan 2020
22 Mar 2026, 12:45
Poor after sales service
Made contact with their agent, via WhatsApp message, the communication was delayed and the agent seemed uninterested, asked which is my preferred store and never responded afterwards. I have blinds that were purchased from them, which needs repair, but the after sales service is poor.
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Anonymous
1 reviews | Active since Jan 2020
22 Mar 2026, 12:45
Poor after sales service
Made contact with their agent, via WhatsApp message, the communication was delayed and the agent seemed uninterested, asked which is my preferred store and never responded afterwards. I have blinds that were purchased from them, which needs repair, but the after sales service is poor.
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Anonymous
1 reviews | Active since Jan 2020
19 Jan 2026, 10:03
Poor communication
Placed an order for blinds and installation at a fee of R1450 at the end of November 2025. Received the blinds, but never any communication around installation, that I ultimately ended up doing myself. Haven’t been able to get a hold of Decorland since the initial order was placed to request my refund.
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Anonymous
1 reviews | Active since Jan 2020
19 Jan 2026, 10:03
Poor communication
Placed an order for blinds and installation at a fee of R1450 at the end of November 2025. Received the blinds, but never any communication around installation, that I ultimately ended up doing myself. Haven’t been able to get a hold of Decorland since the initial order was placed to request my refund.
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Anonymous
1 reviews | Active since Jan 2020
28 Nov 2025, 12:08
Decoland Customer Service - What service? there is no Service!!
I purchased on Decorland and the order and delivery was great, but when I had to return the goods as I accidently ordered more curtain rods than I needed, therefore I have 2 rods in the original packaging. I mailed their Customer service 3 times on their website and no response. I called the +27 31 396 9805 and an automatic machine answered and no response. I mailed [email protected] and Worst service ever!!
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Anonymous
1 reviews | Active since Jan 2020
28 Nov 2025, 12:08
Decoland Customer Service - What service? there is no Service!!
I purchased on Decorland and the order and delivery was great, but when I had to return the goods as I accidently ordered more curtain rods than I needed, therefore I have 2 rods in the original packaging. I mailed their Customer service 3 times on their website and no response. I called the +27 31 396 9805 and an automatic machine answered and no response. I mailed [email protected] and Worst service ever!!
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Anonymous
1 reviews | Active since Jan 2020
28 Nov 2025, 10:38
Very Disappointing Service from Decorland and RAM Couriers
I placed an order with Builders Warehouse on 16 November, which was shipped directly from their supplier, Decorland. After repeated delivery promises from their courier, RAM Hand-to-Hand Couriers, I only received the parcel on 28 November—nearly two weeks later and after a great deal of unnecessary frustration. To make matters worse, the order arrived incomplete. Given the poor communication, delays, and overall lack of service from both Decorland and their courier, I cannot recommend this company. The experience has been deeply disappointing.
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Anonymous
1 reviews | Active since Jan 2020
28 Nov 2025, 10:38
Very Disappointing Service from Decorland and RAM Couriers
I placed an order with Builders Warehouse on 16 November, which was shipped directly from their supplier, Decorland. After repeated delivery promises from their courier, RAM Hand-to-Hand Couriers, I only received the parcel on 28 November—nearly two weeks later and after a great deal of unnecessary frustration. To make matters worse, the order arrived incomplete. Given the poor communication, delays, and overall lack of service from both Decorland and their courier, I cannot recommend this company. The experience has been deeply disappointing.
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