SM
Sabelo M
Active since Oct 2022
9
Reviews
0
Industries
Reviews
9 reviews2 months ago
Rude behavior employee
I am writing to formally raise a complaint regarding the unacceptable behavior of one of your employees"Garth "at Louis Botha shop . During my recent interaction, I was treated in a manner that was not only unprofessional but also deeply disrespectful and inconsiderate we had to submit documents to get a refund on my deceased brother this man was utterly rude my mom has to travel from limpopo everytime to have this resolved he treats us like we don't even exist always waiting and this is the second time then when it comes to closing time he sent someone else to make copies for us and says we should go after waiting almost 3 hours he argues doesn't want to listen to what we have to say and just walks away starts screaming from the other side... We eventually recieved help from a lady named Hazel and a guy named Brian I thank them so much they were able to talk calmly and willing to listen to us. The employee displayed a rude and dismissive attitude throughout the encounter. Instead of offering assistance, they were impatient, inconsiderate, and appeared unwilling to engage in a respectful or helpful manner. Their tone and body language made it clear that customer concerns were not taken seriously, which created an uncomfortable and unpleasant experience. As a customer, I believe it is reasonable to expect basic courtesy, respect, and professionalism. Unfortunately, this interaction fell far short of those standards and reflects poorly on your organization. I kindly request that this matter be addressed promptly. It would be appreciated if appropriate action could be taken to ensure that all customers are treated with the respect and professionalism they deserve in the future. Thank you for your attention to this matter.
0 replies
12 months ago
Spoke to a fellow by...
Spoke to a fellow by the name of Justin I think he said he's surname was Chad... This guy's service was amazing not only did he assist me with my enquiry he went as far as telling me about the discount I had to reduce my excess... I am so happy I now have a reduced excess keep up the good work Justin
1 reply
14 months ago
Faulty Radio
I bought a targa tape online from soundmatch only to find the ****** thing doesn't work doesn't even turn on I called them and they told me I must bring the tape or the car to CPT.... I'M IN JHB I SAID they ddnt even offer a way to courier it the same way it came to JHB...
0 replies
17 months ago
Bad service
SPCA germiston I was looking for my lost puppy they said I should send in pictures I did they said they will check with the dog handlers I have been waiting since September 2024 the whatsaap channel no one responds to my text I have been calling repeatedly and still no response all they keep saying is I will tell the lady to respond and never did
2 replies
17 months ago
Bad service
The whatsaap channel for cash crusaders in Primrose 👎👎👎 they reply when they feel like it and most of the time not at all, why do they even have that option if we can't use it
0 replies
17 months ago
Rain queries
I have been using rain since 2020 covid times initially when I took the service it was pay as you use now they keep adding money every month even though I'm not using the service keep charging me every month on top of that I have been waiting for my Sim swap for my 2 mobile Sim cards since 2023 this is really annoying everytime I log a ticket they say they have escalated but nothing gets done I must pay for a service I'm not using how does that make sense.
2 replies
32 months ago
No assistance
I am appalled by the service provided here i logged a call on Thursday for a faulty meter it is now sunday i have not received any assistance when i called Friday i was told technicians will be there after half 5 i rushed home no one came they said they will come Saturday morning i spent the whole of Saturday waiting and calling in and mi one came the team leader Sipho was supposed to call me back Saturday he ddnt i had to call back again to follow up still no1 came and no one called me back to provide me with feedback.. It is Sunday today i called at around 8 and got Dumsani a guy that ny sister spoke to yesterday that promised the team leader will call back and didn't again this morning Dumsani told me he will call me back or tje team leader Sipho will call again it is now 2hrs since my last call and i haven't received any communication i keep calling back and being put on hold i have spent almost R300 on airtime calling trying to get help and no one seems to want to assist me i am now starting to believe that they not taking me seriously maybe because im black.... I explained nicely that i have a small child he needs his bottle at night he needs hot water to bath he needs cooked food and this is how ekhuruleni treats their customers i am really fed up i no longer want to speak to the Team leader i now would like to speak to managers because these technicians are messing me around anyone know who i can contact?
0 replies
33 months ago
Dishonesty and ridiculous billing
I have been with rain since 2020 and never have i ever been this angry about the service provided to me firstly in the past rain was advertised as a month to month i in the past didnt pay for a month and they would cut off the service and id pay the next month no problems recently i stopped using the sim card because i was having connection issues so i thiought matbe it was the area that was in April i now end of August tried to reconnect the service and they told me the sim card was faulty i did the sim swap it came and last week Friday i got cut off again and they said ti have to pay another R499 thats absolute nonsense they have been charging me from April over all the months and noe they say i owe about 1500 where as when i joined it was stated if u don't use the service u dont pay so how am I now being charged for months where there was no data usage im so annoyed at this because we as customers are inconvenienced i use the service to do my work during the day and if im just going to get cut off like that it means i cant work wich may eventually lead to me losing my job... I haven't made provisions yo be paying extra data for the rest of the month... What am i supposed to do now.?
2 replies
44 months ago
Refund
Takealot refused to refund me because of a charging cable for a pair of wireless earphones it took them about 2 weeks to come collect after i had to log a second return another week for them to tell me the outcome after i had to call them a number of times and now i have been waiting for almost a week for the items and no one has communicated anything i haven't even had this second pair for 6 months even and it stopped playing i want my money back
0 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)