JO
Jaco O
Active since Aug 2022
12
Reviews
0
Industries
Reviews
12 reviews4 months ago
Poor service and rude communication.
Phoned in and after struggling to get hold of someone to asked for relevant technical person to phone after we got stuck next to the road after collecting the vehicle from Hyundai, I had to phone again a hour later after no one phoned me. In the end I got hold of the mechanic who worked on the vehicle, but had a terrible experience from this workshop (mechanic), very arrogant and uncooperative, put the phone down while i was talking. Needed to phone 3 or 4 times just to get through to someone, and multiple times after that. Still waiting for someone to get back to me. Pathetic response. Their parts department is tops though.
0 replies
5 months ago
Product confiscated by SA government
This is pertaining to their services or products per se, but rather the fact that the South African government confiscate their shipments to South African clients. One can only import their products if you are a registered health practitioner of some sorts. South African clients should be informed about this fact, I lost nearly R3000 because of the confiscation of my order by our love ANC government.
0 replies
6 months ago
Awesome service!!
There is a reason why these guys got the best dealership award. Their service is exceptional, what a pleasure it has been!! They went out of their way to assist me with my vehicle's issues.
0 replies
6 months ago
Poor service and shoddy work.
We sent a Mahindra bakkie for an engine rebuild. Three weeks later we received the bakkie back from Jacques from Vos Auto Services in Pretoria North. Stopped back home (on brand new paving) only to realize the engine had at least 5 different diesel leaks, lack of power, engine warning light on and missing/wrong bolts on various places. He obviously did no oversight when his laborers assembled the engine. Needless to say, at least 3sqm of paving needs replacement after all tge diesel leaks. But the worst was the reaction of Jacques, all sorts of excuses and lies why he can’t come and collect the bakkie from our home in Pretoria East. In the end he did come, and later the day indicated that the bakkie is ready. I ask him to bring it back please, at first he ignored me, and after some more prodding, he told me to come and fetch it myself. Be careful of this business.
0 replies
12 months ago
Poor service and management.
Went out to celebrate our daughter's graduation tonight. Ordered our food quite late after most patrons have eaten or were busy finishing up, with many started to leave, but we still waited nearly 30min for our food. When our food arrived, the waiter made a mistake with our daughter's food whom we celebrated the evening. Her food took about 10min to arrive, the rest of us were halfway through our food. Furthermore, I ordered a medium steak/rib combo, and got a steak totally well done, even burnt on some edges. Waiter did asked me if he can exchange it, which I declined because I didn't want to wait another 20min. The whole dining out was already spoiled because my daughter was eating a salad while the rest of us continued eating afraid our food would get cold. This all spoiled an evening which was supposed to be remembered for our daughter's graduation celebration. They even wanted to charge me fully for my rib/steak combo, which I refused to pay, in the end they charged me for 500g ribs only. When I confronted the manager, he acted like he knew nothing about the whole incident, which is BS as the waiter told me he talked to the manager regarding our bill. There are many restaurants to choose from, mistakes happen, but to treat a situation like this is a real disappointment. This was my last time going there.
0 replies
14 months ago
Persistent poor and unsatisfactory service.
Another year gone by, nothing has changed, still very unsatisfactory service from certain people at BMG Silverton. So much so that I have now been blocked on WhatsApp, which I need to use often for urgent orders. Need to look for alternative suppliers who value good customer service and support.
0 replies
18 months ago
Pathetic parts after sales service!!
I honestly don't understand why Westvaal Motor Group would even consider offering the new Opel to the public?! I mean, go try and get spares for any Opel, Citroën or Peugeot, it's literally impossible. Everything is back order, just ask all the panel beaters waiting for spares!! They are amazing vehicles, and fantastic value for money, as long as you don't need spares. It's ridiculous to wait 8 to 10 weeks for spares!! Eish
0 replies
19 months ago
Poor service.
Absolute constant battle to get decent service from the Silverton branch. No one really has pride in their service to customers.
0 replies
22 months ago
Poor and unprofessional business ethics.
SMD's Lot auction platform is up to ****!!! Firstly, a particular vehicle auction ended abruptly while I was bidding. I got no indication whether I was the highest bid or not, I fact, I thought I lost the vehicle to another bidder. This was around 12h30 the afternoon. Then I went on to buy another vehicle on GoBid, only to get an proforma invoice just before 18h00 that evening!! After buying another vehicle on GoBid, I didn't had enough funds for the one on SMD. I tried to explain to SMD's account department this numerous times of what happened. Yet still they penalized me by taking my R5000 deposit. Apart from having a very poor quality web platform, which is seriously not user friendly, this was totally uncalled for. I am done with SMD. They are a arrogant bunch, who doesn't even allow a prospective buyer to start a vehicle. So bad and so sad if one buy a vehicle and it doesn't start. Tsjeek SMD.
1 reply
24 months ago
Don't trust Virgin Active accounts department.
During Covid-19 we made an agreement with Virgin Active to shorten our contract period, now they refuse to honor it. Handed us over to the most irritating MBD collection company one has ever encountered!! Bunch of sharks, they refuse to go back to the recording to confirm the conversation. *******s
0 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
1 (8.333333333333334%)
2 Star
5 (41.666666666666664%)
1 Star
5 (41.666666666666664%)