SMD

Based on recent customer reviews, SMD is facing significant customer experience challenges, with a recurring theme of unresolved deposit refunds and missing vehicle paperwork following purchases. Customers consistently mention being unable to register vehicles due to outstanding documentation, ignored emails, and unanswered phone calls. Several reviewers reference branch closures and a breakdown in communication from head office. While a small number of customers acknowledge helpful consultants and swift refund assistance from individual staff members, the dominant sentiment reflects frustration with after sales service and a perceived lack of accountability.