Bidvest McCarthy VW Silver Oaks
Unclaimed Business
|3|4 Reviews (last 12 months)|This business does not respond to reviews
Bidvest McCarthy VW Silver Oaks
Unclaimed Business
|3
4 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
3|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Emile E
1 reviews | Active since Sept 2025
15 Sept 2025, 10:49
Would give a zero if possible
Absolutely terrible experience – and I just bought a brand new Amarok! As soon as the sale was done, the dealership clearly stopped caring. Would give a zero rating if possible. Late delivery on the day I was supposed to receive my vehicle. Forgot to give me the delivery gift (after I had to remind them). Couldn’t even do a proper handover presentation of my brand new vehicle – rushed and careless. I paid for full service and delivery (R9,200) but got half a tank of diesel. Only to raise my concern a week later, for them to realise the apparent mistake. They fitted new tyres and rims, only to give me a different size spare wheel – completely unacceptable. When I took this up with the manager and asked what exactly the “service and delivery” fee was for, he couldn’t even explain it. Later, he admitted they “took from the service and delivery fee” because they apparently “made a loss” on the deal but undertook, at the time of negotiating, that all of the extras will be at cost. That is not only disingenuous but borders on misrepresentation. I paid for a service I did not receive, and their excuse is that they needed to make up their margin? Absolutely unacceptable. If this is how they treat someone buying a brand new vehicle, I can’t imagine what their aftersales service is like. Avoid at all costs unless you enjoy paying for things you don’t get.
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Emile E
1 reviews | Active since Sept 2025
15 Sept 2025, 10:49
Would give a zero if possible
Absolutely terrible experience – and I just bought a brand new Amarok! As soon as the sale was done, the dealership clearly stopped caring. Would give a zero rating if possible. Late delivery on the day I was supposed to receive my vehicle. Forgot to give me the delivery gift (after I had to remind them). Couldn’t even do a proper handover presentation of my brand new vehicle – rushed and careless. I paid for full service and delivery (R9,200) but got half a tank of diesel. Only to raise my concern a week later, for them to realise the apparent mistake. They fitted new tyres and rims, only to give me a different size spare wheel – completely unacceptable. When I took this up with the manager and asked what exactly the “service and delivery” fee was for, he couldn’t even explain it. Later, he admitted they “took from the service and delivery fee” because they apparently “made a loss” on the deal but undertook, at the time of negotiating, that all of the extras will be at cost. That is not only disingenuous but borders on misrepresentation. I paid for a service I did not receive, and their excuse is that they needed to make up their margin? Absolutely unacceptable. If this is how they treat someone buying a brand new vehicle, I can’t imagine what their aftersales service is like. Avoid at all costs unless you enjoy paying for things you don’t get.
0
Replies (0)MC
Mpho C
1 reviews | Active since Aug 2025
27 Aug 2025, 11:07
Poor Service Experience
Unacceptable Delay & Expired License Disc – VW Silver Oaks Let Me Down I purchased a vehicle through VW Silver Oaks and while the initial delivery went smoothly, the service since then has been extremely disappointing. It’s been well over a week since I took delivery, and my vehicle registration is still not sorted. To make matters worse, the license disc on the vehicle is expired, which legally shouldn’t even be the case for a car being delivered to a customer. This puts me at risk if I’m stopped on the road, and the dealership doesn’t seem to care. I’ve tried contacting the sales lady multiple times, but all I get is avoidance and empty promises. It honestly feels like she’s playing games instead of helping to resolve the issue. This level of service is completely unacceptable — once the sale is made, the dealership seems to vanish. I expected much better from a VW-branded dealership.
Helpful (0)
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Mpho C
1 reviews | Active since Aug 2025
27 Aug 2025, 11:07
Poor Service Experience
Unacceptable Delay & Expired License Disc – VW Silver Oaks Let Me Down I purchased a vehicle through VW Silver Oaks and while the initial delivery went smoothly, the service since then has been extremely disappointing. It’s been well over a week since I took delivery, and my vehicle registration is still not sorted. To make matters worse, the license disc on the vehicle is expired, which legally shouldn’t even be the case for a car being delivered to a customer. This puts me at risk if I’m stopped on the road, and the dealership doesn’t seem to care. I’ve tried contacting the sales lady multiple times, but all I get is avoidance and empty promises. It honestly feels like she’s playing games instead of helping to resolve the issue. This level of service is completely unacceptable — once the sale is made, the dealership seems to vanish. I expected much better from a VW-branded dealership.
0
Replies (0)