LV
Leandri van der Merwe
Active since Aug 2022
7
Reviews
0
Industries
Reviews
7 reviews3 weeks ago
********* Cancellation Practices
I have been attempting to cancel my membership since January 2025. Despite sending multiple written cancellation requests, Easy Holidays has consistently failed to process my cancellation, always introducing new obstacles. After stopping their debit orders, I was suddenly informed telephonically that I must pay the arrears and the balance of a full year’s membership fee in order to cancel. I requested this confirmation in writing, due to past failures, but they have refused to provide any formal letters or emails. This conduct is unacceptable and appears deliberately obstructive. I have now reported Easy Holidays to both the NCC and the CGSO for investigation.
1 reply
13 months ago
The Business bank that does not invest in it's customers business.
I have been a business customer of FNB since I registered my business in 2017. I am going through some cashflow restraints and went to my business advisor for assistance before I had any debit orders bouncing, and she said there are no offers available. Not at all interested in the fact that I own property outright, been a loyal customer all these years, now that I really need help as my company is growing, I cannot get any assistance from my bank. I am so disappointed and disheartened.
2 replies
15 months ago
MTN Business Fails to Address Contract Loading Error
I signed a 24-month contract with MTN Business and have retained the original letter, order, and email confirmations. Nearly two weeks ago, I reached out to upgrade—my upgrade being two months overdue—only to discover that my contract now reflects a 36-month term, obligating me to pay for an extra year. I was informed that an error occurred during the processing of my contract and that it would be resolved. However, I have not received any follow-up, and my invoice and debit orders are still being processed as scheduled. This is entirely unacceptable, especially considering I hold both a personal and a business account with MTN.
0 replies
23 months ago
My Discovery Insure Claim Nightmare
Subject: Unacceptable Delays and Poor Service: My Discovery Insure Claim Nightmare Dear Discovery Insure, I am writing to express my extreme frustration and disappointment with the handling of my recent insurance claim. On May 31, 2024, I logged a claim for a damaged company PC. Given the critical nature of this device for our work, I expected prompt and efficient service. Unfortunately, my experience has been anything but satisfactory. Here’s a breakdown of the ordeal: Initial Claim Submission (May 31, 2024): I promptly reported the damage and followed your instructions to obtain a damage report and repair/replacement quotation. I submitted all necessary documents on June 14, 2024. Radio Silence: Despite multiple requests for feedback, I received no updates. Our work was severely impacted, and we had no choice but to purchase a new PC out of necessity. External Assessment (July 8, 2024): Out of the blue, an external party instructed by Discovery assessed the PC. To my dismay, their assessment yielded the same result as the initial one. Replacement Quote Request (July 17, 2024): Finally, on July 17, 2024, I received an email stating that Discovery had requested a replacement quote from their suppliers. This was 53 days after I initially registered my claim. Unacceptable Timeline: According to Discovery’s own guidelines, the entire process should take no more than 11 days. Clearly, this timeline has been egregiously violated. Lack of Appointed Repairer: I had to personally arrange and pay for the assessment, as no repairer was appointed to assist me. This is unacceptable. Previous Claims Experience: Over the course of my insurance with Discovery, I have made three claims. Regrettably, only one of those experiences met my expectations. I am not interested in a new PC—I needed timely resolution and reimbur*****t. Waiting another day is simply not an option. I implore you to expedite my claim and allow me to move forward.
3 replies
24 months ago
FNB, pathetic beyond measure!
I received funds from abroad on Tuesday. It is now Saturday, and FNB Forex has not cleared my funds. As it is the 1st, All my debit orders are going to bounce, affecting my credit score, not to mention the cost FNB will charge me for each failed debit. I have been a business client with FNB for 7 years, this has now been the last straw, *****ing, that is what this is. *****ing by probably making and keeping interest on my funds, *****ing by making and keeping the penalties I will incur due to this. Forex has has advised me Monday maybe …. 6 days for MY OWN funds to clear, what a joke!!!! Come Monday, I will start the process to close and move all my accounts.
1 reply
29 months ago
Paid but never delivered
I placed an online order on the 10th of December, and to date I have not received my order or any feedback. I did not even receive a partial order. I visited the local branch weeks ago, and was promised that someone would call me. To date, no news.
1 reply
39 months ago
Fraud by Standard Bank
I purchase a house with my husband at the time, bonded through Standard Bank. We were since divorced in 2018, but kept the house on both our names. I tried to apply for substitution of debtor, only to be informed that, in 2021, Standard Bank placed my house on debt review without my knowledge or my consent. I am having the most difficult time finding answers from anyone. This is fraud, and I see no way to rectify this, as I keep being sent from the one department to the next!
1 reply
Review Distribution
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1 Star
7 (100%)