KT
Khanyisile T
Active since Jun 2022
7
Reviews
0
Industries
Reviews
7 reviews13 months ago
The process of a location change is just ridiculous
The process of a location change is just ridiculous. I requested a location change as per they advice 24hours before travel but to my surprise it has not been processed. I have been waiting to be assisted since 15:30 this afternoon to no avail.
0 replies
24 months ago
Not happy customer with regards to service provided by medical aid.
I must say I am very disappointed in the service that I have been receiving from the medical aid. There was an error that was done by the supplier when submitting my claim to the medical aid and they acknowledged it that it was they mistake. The claim was paid out of my savings instead of my PMB benefits. An email was sent on the 17th of May just to reverse the transaction and I get my savings balance back but ever since then I have not received any proper feedback. I called around the 22nd of May. I as told that the email only reached the claims department on the 20th of May. I must call again on the 29th if I have not received a statement. I called again yesterday and to find out that nothing was done. I was not told what is causing the delay. All I got was that it has been escalated. I asked when to make a follow i was told again on Wednesday. When I enquired I was told that the process takes between 24-72 hours. Now this has been longer than the stated time frame that I received when I made the first call on the 22nd of May. The two times that I made he calls all I get is that the matter is being escalated twice already but nothing is being sorted out. I have a sick son that as a mother I need to attend to but the time that this whole thing is taking just to process a simple reversal for the account is ridiculous. This is not the first time it happens and usually within a week it was sorted but now two weeks later and no proper feedback. I have been patient enough with regards to this matter. Now this is putting my own son in harms way.
1 reply
36 months ago
Worst bus service ever. No care for passengers
By far the worst service ever. This is the first and last time I will ever use this bus again.
0 replies
39 months ago
No communication.
There is no proper feedback with regards to the stands in Centurion. When requesting a meeting face to face there is always a to not want a face to face meeting but a telephone conversation. Delays happens and I understand but can it be more clear. If it means providing us our refunds and once everything is sorted then we can continue the process. I am really disappointed. I do like the aim behind it in empowering black people.
0 replies
41 months ago
Useless cash send service
I am very disappointed in the service related to the cash send on the bank. We have to wait a whole 48hours for a simple voucher number. I called the bank and was told that since the service is not used a lot that it will take time to process. It was explained that I wait for 2 hours and it will be processed, 24 hours later and still no voucher number. How is a service that is suppose to make our lives easier instead is making it more difficult.
1 reply
47 months ago
Bad service and case suspected fraud
Good day We have been dealing with an issue for more than 3 years with no outcome. My mother's account was handed over for an outstanding contract. In 2019 I willing to pay for it but when I called the collections company at that time I was told that the account is no longer with them and I must contact MTN. When I contacted them I was told that the account is closed and never received any information from them after that. Now 3 years later a call was received with regards to an outstanding account again on MTN. There were 2 red flags to show that there was no other contract that my mother opened. First red flag the number that they contacted her on is not her number and it is not linked at all in any way. Secondly the contract number in question she has never ever owned it before. She has had only one number. I have sent an email to the legal department I am still waiting for feedback from them. There is no way a payment will be made for this account as it was opened by us. It is stated that the same contract was upgraded in 2015. That time there was only one number that we know off and again upgraded in 2017 and the weird thing is in 2017 my mother was retiring from work and was cancelling the actual contract phone that she had. Now why would you cancel and upgrade at the same time? We need answers with regards to this issue. This is very unprofessional of how the matter is being handled. A whole 3 years of no messages or calls and to come and demand after so long.
0 replies
48 months ago
Fed up with the Municipality.
We have the most useless Municipality. The whole weekend electricity in Kempton Park has been tripping with no explanation. We are tired with the non communication with us as residence and you expect us to vote for the same party. It is really unacceptable that we have to go thru such things. Simple service delivery. Some people are working from home and others studying and this is making they lives so difficult. Try to fix the problem and not a quick fix.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)