MM
Malcolm M
Active since May 2022
6
Reviews
0
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Reviews
6 reviews2 weeks ago
No appropriate frame available
I want to lodge a complaint against you Tygervalley branch in Tygervalley Centre. I done a eye test on 5 May 2026. Optometrist was Lance. Everything went well. Thereafter I sat with the Dispenser, another Lance, who assisted me. Everything went well. When choosing a frame, the appropriate frame was not available in store. He told me they are waiting for new frames and will arrive in two weeks time. After the 2 weeks we're gone, I went to the branch to enquire regarding the frame and he told me there is a back order and might take another two weeks. This morning he called and told me Head office called him and was told they don't have stock in my size frame. I'm currently wearing the generic Hunters XL. This is what's on the frame : HXL 056 C10(there's a block in-between) 59 17-145. This frame fits me very well as the other two he showed me 57's does not sit very well. I chose the yellow sticker frame as I don't have to pay more for a frame as it part of the free frame(R1500) promotion. I need my specs ASAP as I'm on the the road a lot and in office in front of a a laptop and phone. There must be another way to assist me regarding a bigger frame as the frames shown by the Dispenser. My name is Malcolm
2 replies
1 month ago
Disgusted
Good day Sealy, Can you please assist urgently. My fiance bought an Sealy Paloma at Bradlows online in December 2024.The bed is under warranty. The bed began sagging in the middle of the mattress and the base is crack. She contacted Bradlows/Pepkor call centre more than a week ago to report the issue. The call centre agent ask her what the problem was and she explained. She was ask in what condition the bed was and if there were any stains on the mattress and her answer was no. The call centre agent requested her to email photos of the bed so that the agent can escalate it to their complaints department. Marilyn Lyons, their client, did so as instructed. Bradlows and Sealy were satisfied with what they saw on the pictures and Sealy approved that the Sealy Paloma needs to be collected and Bradlows must exchange the product. Here the problem started, As per email from Bradlows/Pepkor their complaints representative,Mbali, emailed Marilyn and informed her that Sealy credited her with thep purchase price of her Sealy Paloma. She told Marilyn that she has options, refund or exchange/replace. She chose exchange. Mbali informed her that there was no Sealy beds in that price range for R 6700 and she can choose any other bed in that price. So she went for a Serta. Arrangements was made for delivery and the bed was delivered this morning. But no paperwork for the exchange and collection of the Sealy bed was made and the delivery guys refused to take the Sealy Paloma bed with them. The only only have the delivery note of the Serta. Marilyn is sitting with the Serta and the Sealy Paloma. According to the driver, the Warehouse made a purchase instead of the Serta exchange and now it's a total mess up. She immediately contact Mbali via email and Mbali responded that she gave the Warehouse the correct instructions via email to collect and exchange. According to her, she did send them back to back mails after Marilyn complained again after the mess up. No response yet from her or the Warehouse. Can you please intervene as the Sealy Paloma, which is suppose to go back to the supplier is still at our flat, ready to be collected. Myself told Mbali via email that we are not going to unseal the Serta and leave the product untouched until the paperwork is correctly done. If you need more information from Marilyn, You can call Miss Marilyn Lyons on 082 410 8092 or email her on [email protected]. Her physical home address is 20 Welgelee Street, Aroma Park Village, Unit 171, Vredekloof, Brackenfell, Cape town I'm Malcolm Moses 082 410 8794 [email protected] Kind regards On behalf of Marilyn Lyons Malcolm
1 reply
3 months ago
Honor xd7 TPU COVER
This to Vodacom Head Office and Vodacom shop Century City,Canal Walk Centre. Me and your client, Miss. Marilyn Lyons, went to your bigger branch Canal Walk Centre get a new cellphone.This happened on Sunday,22 February 2026 the afternoon .There are 2 Vodacom shops in Canal Walk Centre so we chosen the bigger branch. She was helped Anwar, a sales consultant. Marilyn got the Honor xd7 on contract for R309 p.m. She asked Anwar to migrate all her info from her Oppo A53 to her Honorxd7. He went and asked a white guy to do the migration. The Honorxd7 was sealed when Anwar went and fetch it at the back. We were told by the white guy that migration will take between one hour to one and a half hours to complete. So he asked for another cell number to contact us as soon migration was complete. So he had her Oppo A53 and the new Honorxd7 with him to do the migration. So we left the branch and do some shopping. The Honorxd7 box was sealed when left the branch to shopping. After an hour of shopping,we came back to check whether the migration was done and it was. With the collection of both phones, it was found that the Honorxd7 TPU COVER was no where to be found. So the white guy inform Anwar about the issue. Anwar told us not worry, he's going to log a call with Head Office to resolve the issue. He told us,he will not be in on Monday and will be back at work the next day. Today,Marilyn called the branch to remind him and she was told by another staff member that Anwar will be back coming Friday. This didn't sits well with Marilyn and she ask for the manager. She was told that the manager is in a meeting at Head Office. This doesn't make even sense as Vodacom's Head Office is not in Cape Town. It draws the suspicion that someone mess up badly. Marilyn only asked Vodacom to give her TPU COVER as advertised. Please contact her on 082 410 8092 or 082 410 8794 Regards
1 reply
6 months ago
Goods not received
This is to the owner of Gloot. I will give you more stars as soon as the issue has been resolved. Last week Thursday evening, Marilyn ordered the Protein Water, Flat tummy toner and Flat Tummy Tonic as part of the specials you advertised. The 3 products was in stock. We received a message back confirming the order. Nothing else was communicated after that regarding when delivery will take place. Can you please give us feedback what the hold up is. Order number is :#GM71047 Please reply to Marilyn Lyons on email ✉️ [email protected] or contact her on 082 4108794. Hope to hear from you soon. Regards Marilyn Lyons
2 replies
34 months ago
Pathetic customer service
Good day, Can you please email me the certificate I need for my insurance. My fiance called your customer service department on Monday,31 July 2023, and I spoke to a lady and she said she will mail the certificate. Nothing happened. SHE called customer service department today, still no certificate was mailed.What is going on? No certificate, no claim from her insurance if her vehicle is ****** or hijacked. Pathetic service. Clients have only so much time in a day deal with this. Her account number is 10016522 Please contact her on 082 410 8092. Her email addresses are [email protected] and [email protected].
1 reply
49 months ago
Brilliant service
Excellent and professional service. Patient and client focus. Friendly and caring. Fast service Trustworthy Owner's personal touch. Good price This is Wayne Toerien and his team. Thank you so much for making moving easy and stressfree. Highly recommended. Will definitely use your service again
1 reply
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5 Star
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4 Star
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1 Star
5 (83.33333333333333%)