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Sealy
Verified Business
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AI Review Summary
Based on recent customer reviews, Sealy is facing significant dissatisfaction concerning mattress durability and after-sales support. Customers consistently mention issues with sagging, dipping, and premature wear, often within weeks or months of purchase, even on premium ranges. A recurring theme is frustration with warranty processes, unexpected pro-rata replacement fees, and poor communication between Sealy, Bravo Brands, and retail partners such as Bradlows, OK Furniture, Dial a Bed, and Sleepmasters. A small number of customers praise comfort and sleep quality, but the prevailing sentiment reflects disappointment with product longevity and service responsiveness.
Performance(last 12 months):
TrustIndex
2.6
Ranking
#28
in Construction & Hardware
NPS Score
-79
Recommended: Unlikely
Review Distribution
1.2|39 Reviews
Jul '25 - Jun '26
Recent reviews (39)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 16:19
DO NOT BUY SEALY!
Bought a matress at Dial a Bed Sea Point 5 years ago. Only use it 1/2 the year. Bed sank August/September last year, well under 2 years ago. Huge amount of trying to exchange it. Finally bought another brand. Sealy is so so bad. Never ever can recommend it. José Hares. Sea Point
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Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 16:19
DO NOT BUY SEALY!
Bought a matress at Dial a Bed Sea Point 5 years ago. Only use it 1/2 the year. Bed sank August/September last year, well under 2 years ago. Huge amount of trying to exchange it. Finally bought another brand. Sealy is so so bad. Never ever can recommend it. José Hares. Sea Point
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Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 14:03
Disgusted
Good day Sealy, Can you please assist urgently. My fiance bought an Sealy Paloma at Bradlows online in December 2024.The bed is under warranty. The bed began sagging in the middle of the mattress and the base is crack. She contacted Bradlows/Pepkor call centre more than a week ago to report the issue. The call centre agent ask her what the problem was and she explained. She was ask in what condition the bed was and if there were any stains on the mattress and her answer was no. The call centre agent requested her to email photos of the bed so that the agent can escalate it to their complaints department. Marilyn Lyons, their client, did so as instructed. Bradlows and Sealy were satisfied with what they saw on the pictures and Sealy approved that the Sealy Paloma needs to be collected and Bradlows must exchange the product. Here the problem started, As per email from Bradlows/Pepkor their complaints representative,Mbali, emailed Marilyn and informed her that Sealy credited her with thep purchase price of her Sealy Paloma. She told Marilyn that she has options, refund or exchange/replace. She chose exchange. Mbali informed her that there was no Sealy beds in that price range for R 6700 and she can choose any other bed in that price. So she went for a Serta. Arrangements was made for delivery and the bed was delivered this morning. But no paperwork for the exchange and collection of the Sealy bed was made and the delivery guys refused to take the Sealy Paloma bed with them. The only only have the delivery note of the Serta. Marilyn is sitting with the Serta and the Sealy Paloma. According to the driver, the Warehouse made a purchase instead of the Serta exchange and now it's a total mess up. She immediately contact Mbali via email and Mbali responded that she gave the Warehouse the correct instructions via email to collect and exchange. According to her, she did send them back to back mails after Marilyn complained again after the mess up. No response yet from her or the Warehouse. Can you please intervene as the Sealy Paloma, which is suppose to go back to the supplier is still at our flat, ready to be collected. Myself told Mbali via email that we are not going to unseal the Serta and leave the product untouched until the paperwork is correctly done. If you need more information from Marilyn, You can call Miss Marilyn Lyons on 082 410 8092 or email her on [email protected]. Her physical home address is 20 Welgelee Street, Aroma Park Village, Unit 171, Vredekloof, Brackenfell, Cape town I'm Malcolm Moses 082 410 8794 [email protected] Kind regards On behalf of Marilyn Lyons Malcolm
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 14:03
Disgusted
Good day Sealy, Can you please assist urgently. My fiance bought an Sealy Paloma at Bradlows online in December 2024.The bed is under warranty. The bed began sagging in the middle of the mattress and the base is crack. She contacted Bradlows/Pepkor call centre more than a week ago to report the issue. The call centre agent ask her what the problem was and she explained. She was ask in what condition the bed was and if there were any stains on the mattress and her answer was no. The call centre agent requested her to email photos of the bed so that the agent can escalate it to their complaints department. Marilyn Lyons, their client, did so as instructed. Bradlows and Sealy were satisfied with what they saw on the pictures and Sealy approved that the Sealy Paloma needs to be collected and Bradlows must exchange the product. Here the problem started, As per email from Bradlows/Pepkor their complaints representative,Mbali, emailed Marilyn and informed her that Sealy credited her with thep purchase price of her Sealy Paloma. She told Marilyn that she has options, refund or exchange/replace. She chose exchange. Mbali informed her that there was no Sealy beds in that price range for R 6700 and she can choose any other bed in that price. So she went for a Serta. Arrangements was made for delivery and the bed was delivered this morning. But no paperwork for the exchange and collection of the Sealy bed was made and the delivery guys refused to take the Sealy Paloma bed with them. The only only have the delivery note of the Serta. Marilyn is sitting with the Serta and the Sealy Paloma. According to the driver, the Warehouse made a purchase instead of the Serta exchange and now it's a total mess up. She immediately contact Mbali via email and Mbali responded that she gave the Warehouse the correct instructions via email to collect and exchange. According to her, she did send them back to back mails after Marilyn complained again after the mess up. No response yet from her or the Warehouse. Can you please intervene as the Sealy Paloma, which is suppose to go back to the supplier is still at our flat, ready to be collected. Myself told Mbali via email that we are not going to unseal the Serta and leave the product untouched until the paperwork is correctly done. If you need more information from Marilyn, You can call Miss Marilyn Lyons on 082 410 8092 or email her on [email protected]. Her physical home address is 20 Welgelee Street, Aroma Park Village, Unit 171, Vredekloof, Brackenfell, Cape town I'm Malcolm Moses 082 410 8794 [email protected] Kind regards On behalf of Marilyn Lyons Malcolm
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Anonymous
1 reviews | Active since Jan 2020
10 Apr 2026, 15:54
BAD QUALITY AND ZERO HELP !!!
Seally is truely the worst quality ! Beds that slope and after having chronic back pain they refuse to refund both mattress and base. Note that these beds are only 2 months old ! And also our second time returning due to bad quality and sloping beds . I want my full refund .
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Anonymous
1 reviews | Active since Jan 2020
10 Apr 2026, 15:54
BAD QUALITY AND ZERO HELP !!!
Seally is truely the worst quality ! Beds that slope and after having chronic back pain they refuse to refund both mattress and base. Note that these beds are only 2 months old ! And also our second time returning due to bad quality and sloping beds . I want my full refund .
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Anonymous
1 reviews | Active since Jan 2020
9 Apr 2026, 14:18
sealy bed
so i have a complaint... i bought the sealy cambria pillow top, exactly 1 week ago, the bed is making me so lazy, i dont want to get up in the mornings, when i am at work i cant wait to get home and sleep on it. it is an amazing bed absolutely love it thank you sealy, after reading so many bad reviews about your beds, i was so worried about buying one, but i am so glad that i did
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Anonymous
1 reviews | Active since Jan 2020
9 Apr 2026, 14:18
sealy bed
so i have a complaint... i bought the sealy cambria pillow top, exactly 1 week ago, the bed is making me so lazy, i dont want to get up in the mornings, when i am at work i cant wait to get home and sleep on it. it is an amazing bed absolutely love it thank you sealy, after reading so many bad reviews about your beds, i was so worried about buying one, but i am so glad that i did
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Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 14:54
Silence from Sealy. Sagging bed
I bought my Sealy bed less than three years ago, and it is already sagging badly. For the price paid and the guarantees advertised, this is extremely disappointing. I have emailed Sealy and received no response at all — not even an acknowledgement. The company promotes strong warranties and quality, but when you actually need assistance, there is complete silence. Paying this much for a bed and receiving this level of service is unacceptable. I expect urgent feedback and a proper resolution.
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Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 14:54
Silence from Sealy. Sagging bed
I bought my Sealy bed less than three years ago, and it is already sagging badly. For the price paid and the guarantees advertised, this is extremely disappointing. I have emailed Sealy and received no response at all — not even an acknowledgement. The company promotes strong warranties and quality, but when you actually need assistance, there is complete silence. Paying this much for a bed and receiving this level of service is unacceptable. I expect urgent feedback and a proper resolution.
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Anonymous
1 reviews | Active since Jan 2020
18 Feb 2026, 21:51
Horrible Bed!!!!
My bed has completely sunk in, and it cracks and squeaks constantly even though it is less than a year old mind you I sleep alone and hardly use the bed! I am extremely disappointed and dissatisfied with the quality. It has become very uncomfortable, and my back pain has worsened because of it. I expected much better durability and support for such a recent purchase considering it was bought on the 5th of June 2025 and my initial problems with it started just 3 months in! Advise on your warranty process.I bought the bed through OK furniture.
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Anonymous
1 reviews | Active since Jan 2020
18 Feb 2026, 21:51
Horrible Bed!!!!
My bed has completely sunk in, and it cracks and squeaks constantly even though it is less than a year old mind you I sleep alone and hardly use the bed! I am extremely disappointed and dissatisfied with the quality. It has become very uncomfortable, and my back pain has worsened because of it. I expected much better durability and support for such a recent purchase considering it was bought on the 5th of June 2025 and my initial problems with it started just 3 months in! Advise on your warranty process.I bought the bed through OK furniture.
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Anonymous
1 reviews | Active since Jan 2020
6 Jan 2026, 10:02
POOR SERVICE CLAIMS ON WARRANTY
Good day, I am writing to formally lodge a complaint regarding the ongoing delay and challenges I am experiencing with my mattress replacement under warranty. I initially lodged a warranty claim for my mattress to be replaced. Despite complying with the process and paying the required amount, the matter has been ongoing for more than three (3) months without resolution. Furthermore, I have been informed that I will be issued with a mattress model named Hempshire, which I do not want and did not agree to. I clearly communicated to the store that I require the Sealy Georgia mattress. I was advised by Bravo Customer Care to visit the store to confirm what had been authorized, as the bed I originally purchased has since been discontinued. Despite numerous follow-ups and repeated calls to your customer care line (011 309 4000), I have not received meaningful assistance. I have been referred to an individual named Verdi; however, my calls are never successfully transferred. While I am repeatedly assured that the issue will be resolved, no progress has been made. This situation has caused me significant inconvenience and distress. I am currently suffering from back pain as a result of prolonged use of a faulty mattress, which I purchased in good faith, trusting your brand and its reputation. Unfortunately, my experience has been deeply disappointing. I kindly request urgent intervention to resolve this matter, including clear confirmation of the authorized replacement and a realistic timeline for completion. I look forward to your prompt response and a satisfactory resolution. Yours sincerely,
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Anonymous
1 reviews | Active since Jan 2020
6 Jan 2026, 10:02
POOR SERVICE CLAIMS ON WARRANTY
Good day, I am writing to formally lodge a complaint regarding the ongoing delay and challenges I am experiencing with my mattress replacement under warranty. I initially lodged a warranty claim for my mattress to be replaced. Despite complying with the process and paying the required amount, the matter has been ongoing for more than three (3) months without resolution. Furthermore, I have been informed that I will be issued with a mattress model named Hempshire, which I do not want and did not agree to. I clearly communicated to the store that I require the Sealy Georgia mattress. I was advised by Bravo Customer Care to visit the store to confirm what had been authorized, as the bed I originally purchased has since been discontinued. Despite numerous follow-ups and repeated calls to your customer care line (011 309 4000), I have not received meaningful assistance. I have been referred to an individual named Verdi; however, my calls are never successfully transferred. While I am repeatedly assured that the issue will be resolved, no progress has been made. This situation has caused me significant inconvenience and distress. I am currently suffering from back pain as a result of prolonged use of a faulty mattress, which I purchased in good faith, trusting your brand and its reputation. Unfortunately, my experience has been deeply disappointing. I kindly request urgent intervention to resolve this matter, including clear confirmation of the authorized replacement and a realistic timeline for completion. I look forward to your prompt response and a satisfactory resolution. Yours sincerely,
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