CS
Charlene S
Active since Jan 2010
7
Reviews
0
Industries
Reviews
7 reviews51 months ago
Meal plans such an inconvenience for Clients - Disgusting!!!
I placed an order for their 7 day meal low carb / calorie controlled plan and was called twice by 2 of their representatives. I asked for NO RAW onion and advised that I can eat COOKED ONION and if they could please exclude broccoli and cauliflower and WOW what drama that request was. I felt as if I the world was coming to a complete end because of this request. They told me that they are unable to assist and provide me with Macro foods for a 7 day period as the food was pre-cooked (by the way, there was an example of the menu on the website and the food sounded perfect, BUT they won't give you food because you don't / can't eat RAW ONION - I really must be dumb as soups and prepared meals, contain RAW ONION. Perhaps I should go back to school to find out about this new cooking method. I was fully aware of the pre-cooked food and the 2 ladies that called me had absolutely no idea what the company that they worked for, does and what goes into the food that they sell. I explained that I know of Kauai and have had their food on so many occasions. However, customer service for NO RAW ONION was just not possible. I even explained that they were not going to provide me with RAW ONION as they don't make a fresh salad (which was not on the sample menu) and then freeze the salad for me to eat a few days or a week later and that penny did not go to the top floor with either of them. I am absolutely horrified at the nonscience I was told and the pathetic excuses given to me. If you are going to offer a service, there will be people out there who ask for something that they would not like to eat or have an allergy to. If you don't eat peas, for example, don't dish up peas for that client or replace that meal with another option that is already on the menu. No one from the kitchen called me to perhaps suggest an meal swop on the menu or to explain where or how they use cauliflower or broccoli BUT, that is just way to difficult for them. The worst excuses I have ever heard. Employees who bunk work, give much better, creative ways of getting out of work and staying at home. Perhaps learn from them!!!
0 replies
56 months ago
Shocking service from Nedbank Insurance
Our geyser burst where we had to lodged a claim on the 18th of August 2021. The geyser was moved to the outside of our house as the expense was too great to replace the existing geyser in the roof. The plumber that was appointed was Lungi who came to replace the geyser. Once fitted outside of our kitchen door, the Plumber opened our tap on the sink in our kitchen to clear the grime in the tap and when doing so damaged the tap. The switch that allows you to move from a shower spray to a solid spray no longer works and the tap now leaks from the side. We paid for the tap ourselves and now someone who doesn't care, breaks it and it is now our fault and we have to sit with a broken tap. I reported this to Nedbank Insurance on 0860 333 111 and spoke to many people over the phone. I eventually got through to Shakil who tried to assist me in getting the tap replaced. The plumber did come to our home, looked at the tap and left. That was the last we heard from Nedbank and the plumber. I have had to call Shakil numerous times to have our tap repaired or replaced and the story that I am being spun is that this has been escalated three times to Management with no response. Shakil claims that they did an investigation and have taken the side of the plumber as he has denied breaking the tap. Please note that IF an investigation was done, then they should have also come to see the tap and would have seen how it has been broken. Only one side of the story has been taken into consideration. No client is going to use their own money to purchase a tap from a hardware store that costs them money and then break it on purpose and blame the plumber. I am horrified that Nedbank takes the word of the plumber before their own client. Absolutely shocking service to say the very least. We have been clients of Nedbank for over 18 years and it is extremely disappointing to say the very least.
0 replies
71 months ago
Disgusting service - Mr Price Home
I had ordered two orders from Mr Price Home which were delivered without any problems. We went into lockdown and so I couldn't return the items to Mr Price Home until lockdown was lifted. Once the lockdown was lifted, I contacted Mr Price Home and requested my goods to be collected. That took nearly 3 months to do. Once the goods were collected from our home on the 19th of June 2020, the one order was credited to my account without any problems. The order number #107110331498 has only been credited by 1 item for an amount of R2 500-00. I have been phoning and phoning and requesting assistance and I get promised the same thing over and over again. Absolute rubbish company and no service whatsoever. I am still waiting for the following items to be credited to my Mr Price Money account: Jute Classic Border Runner, 70x300cm Colour: Oatmeal 6301036709001 R999.99 Ordered: 3 - R2,999.97 Chenille Paintbrush Rug, 120x180cm Colour: Cement 6301089976001 R1,500.00 Ordered: 1 - R1,500.00 Printed Geometric Tassel Rug, 120x180cm Colour: Navy 6301051427001 R299.99 Ordered: 1 - R299.99 TOTAL OF R4 799-96 which has taken since the 19th of June 2020 to credit. I want my account credited immediately as I am now tired of asking nicely. This is theft and you are stealing my money and charging me interest on the outstanding balance as you are such an incompetent company. Totally unacceptable and shocking service.
0 replies
76 months ago
Bad service at Eastgate branch
Terrible service. Wait for at least 1 hour just to collect a new card. Terrible service. When you ask for a manager, they are not there. How convenient! Always in a meeting. Pathetic! One lady that was also for collection was there for over an hour to collect. Just on a go slow to serve as little customers as possible. Dont care about customers time and what they need to do.
2 replies
78 months ago
Shocking service from Pick 'n Pay
Parkmeadows Pick 'n Pay is the worst store ever. We have lived in Kensington for 18 years and I can honestly say it is the most shocking service ever. The tellers are slow, only 2 tills open and they are too busy chatting to even look at you, let alone to say "hello". When you complain, the so called "Manager" does absolutely sweet ****** all and of course...……...it's not her job. The staff look at you as if you are from another planet and how dare you complain!!! How pathetic that you can't take responsibility for ANYTHING! We as South African's are not going to tolerate this rubbish any longer. I will no longer shop there and will rather drive to Checkers Hyper in Edenvale than purchase my groceries. I am now done with Pick 'n Pay!!!! When you call their Head Office, it take 7 minutes for the receptionist to answer the call and then you hear ringing and ringing and ringing in your ear for another 7 minutes. People obviously don't work at Pick 'n Pay and clearly don't care about customers.
1 reply
82 months ago
WOOLWORTHS USE UNPROFESSIONAL COLLECTION COMPANY
Woolworths should not use Mooney Ford Attorneys to do their collections. They are upsetting clients and phone clients on a daily basis, at least 10 times a day. You make your payment EVERY month as AGREED and still they phone you. A total infringement of your personal space. If you don't pay, I can then understand that you should be called. I am SICK TO DEATH OF THESE CALLS AND AM NOW BECOMING VERY RUDE TO THEIR CONSULTANT. This has to STOP immediately. Woolworths, shame on you! Your name is being dragged through the mud because of this company. I HAVE HAD ENOUGH!
0 replies
82 months ago
MOONEY FORD ATTORNEYS ARE DISGUSTING!
Shocking treatment of Mooney Ford Attorneys. They phone you at least 10 times a day when you have made payment already even though you have a payment arrangement in place for the last 36 months and have NEVER missed a payment. If you make a payment at the end of August, they then start calling you on the 2nd of September to find out when your next payment will be made. For goodness sake, when people make payment, why the hell do you phone them and upset them on a regular basis. I have tried to be nice, I have tried to be rude and have now resorted to swearing as they just don't leave you alone. Total disregard for people's personal space and a total infringement of my constitutional rights. I have not missed a payment for the last 36 months and they still continue to call you every single day. What a terrible company. They are giving Woolworths a very bad name. Shame on you Woolworths for using this unprofessional company. You are probably being charged for every single call that they make on your behalf and your customers are not very happy. Mooney Ford Attorneys are the worst company EVER!
2 replies
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1 Star
7 (100%)