WV
Warren Van Der Westhuizen
Active since Feb 2022
24
Reviews
0
Industries
Reviews
24 reviews1 month ago
Cashouts are **** and misleading
Be very careful and do not be mislead by WSB and their cashout promises! 2 weeks running my cashouts are totally frozen. Last week they blocked my cashout and I won ( justice was served ). This week I sit with 35 winning markets = 820/1 with 9 remaining at 20/1 = 16000/1 - I wagered R42 x R820 = R34440 , but no cashout option since the bet began, same as last week. They are not honourable and are not be trusted. It is always a technical issue. They gladly take your money, but *********ly do this. BEWARE!!
2 replies
1 month ago
Phenomenal payout speed - Totally unrivalled!
Admittedly, I have had some issues with WSB in the past, however things are improving rapidly with these guys! Lately, the expedience with which withdrawals are effected is absolutely sublime! If you need your winnings fast and without delays, this is the most professional bookmaker around! WCB - World Class Betting!
0 replies
2 months ago
Appalling and disappointing - Lack of customer service and professionalism
Customer service is non-existent - Everything is automated via email and responses are delayed. No evident interest to provide any service whatsoever. I asked to be called regarding an urgent matter and to acquire information, pertaining to VOIP products and how they work, pricing etc. This is appalling.
0 replies
3 months ago
Poor and unsatisfactory service
I am really struggling to get updates and feedback on a potential pension payout. I beg, plea and ask for updates, which are ignored. I honestly do not know what to do.
0 replies
3 months ago
Unjustified freezing of account/********* business practice/questionable business practice
I cannot believe the audacity of this bank, they simply freeze funds without any realistic reason. I have funds being transferred between myself and my nephew on a regular basis, my bank statements show every transaction in detail. There is an established pattern between our accounts and that is irrefutable. I initially did a large payment at the beginning of December for his safe keeping of funds intended for my sister and his mother as her inheritance from my fathers passing on 22nd November 2025. She was hospitalized for personal reasons, hence kept in his account. An amount of R46,400 was transferred today to secure her a new domicile upon her upcoming release. This would be a deposit plus 4 months rental upfront. Now Capitec takes the liberty of freezing both mine and my nephews' accounts and I receive an sms and WhatsApp advising of potential *****. We both now sit without any funds and am told we must both get affadavits explaining the nature of the transaction. What a poor excuse for a bank, not doing a simply correlation and crosscheck of both accounts to ascertain this is not *****ulent to any degree. This is now jeopardizing my sisters well being and risking the lease agreement as it is time sensitive. I am going to take this matter to the Ombudsman and should this have any baring on my sisters future and safety, there are going to be huge legal implications, which can and will be proven. I am totally and utterly disgusted in this bank and its protocol, this is technically ***** of its own kind and they have no right to freeze legal funds and abuse their power of people and their own money. Each and every cent is of a legal nature, this will be presented to the Ombudsman in due course. I will be closing my account once this is resolved. Be warned, this is ************ and without any justification. No excuses or apologies can resolve this matter. Both myself and my nephew have been rendered without any monies for the time being regardless of the impact it has on a persons life!
4 replies
3 months ago
Poor and unsatisfactory customer service
The customer service here is non-existent, emails regarding important issues are totally ignored. Possibly the worst service I have ever received from a bookmaker. I recently defected from WSB and believe it to be a huge mistake.
1 reply
4 months ago
Poor and appalling customer service
Ongoing issue, simply cannot get this resolved. Pending transaction on my account that keeps my account on a negative balance. I need to close my account, but due to a negative balance it cannot be actioned. Order for Mr Delivery paid for and received on the 21st January. Back and forth between Capitec and Mr Delivery without any progress, they are shirking responsibility on both sides. No one is prepared to call the other and resolve this matter. So, this pending transaction just remains. Totally and absolutely appalling and diabolical service. Surely, this can be addressed and the Capitec system can be manually overrided to bring the system up to date?
3 replies
4 months ago
Absolute nightmare
Absolutely appalling, the customer service here is non-existent. Opened an account which remains inactive after submitting all required documentation. I then emailed a few times and was totally ignored. The online chat with an AI assistant was also a nightmare. Pathetic service!
1 reply
6 months ago
Phenomenal service!
Absolutely fantastic! Payout on a funeral policy the same day! Staff at Sky City were exceptional!
1 reply
7 months ago
Excellent service
Marlize is a pleasure and always eager to help and assist.
1 reply
Review Distribution
5 Star
5 (20.833333333333332%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.166666666666667%)
1 Star
18 (75%)