MM
Mbalenhle M
Active since Jan 2022
26
Reviews
0
Industries
Reviews
26 reviews2 months ago
Stuck in Endless verification loop with zero resolution(ticket 7063792)
Your guys deserve a Zero star for the disgusting customer service you constantly give!! I am beyond frustrated with the service I’ve been receiving. I have been repeatedly asked to complete selfie verification on my account over and over again, despite already complying multiple times. Each time I follow the instructions carefully, yet I am still told to “try again,” with no proper explanation as to why my verification keeps failing. What’s even more frustrating is that I keep receiving the same generic response from a consultant named Babalwa Zicina, who continues to advise me about lighting and positioning as if I haven’t already done this countless times. At this point, it feels like my concerns are not being taken seriously at all. To make matters worse: • Calls go unanswered • Chat support is fully automated and does not resolve anything • There is no access to a real person who can actually assist I have now even been told I reached the maximum number of verification attempts, which is completely unreasonable given that I’ve been stuck in this loop without proper support. This entire process is inefficient, repetitive, and a complete waste of time. I am requesting: 1. My account sorted before COB 2. A proper manual review of my account by a competent human 3. A permanent fix to stop these repeated verification requests If this is not resolved urgently, I will escalate this matter further. Ticket reference: 7063792
0 replies
3 months ago
FALSE ACCUSATION & DISMISSIVE MANAGEMENT PICK & PAY HONEY JUNCTION
I need Pick n Pay to address a very disturbing incident that happened to me at one of your stores (Honey junction)today. I walked into the store carrying an avocado that I had picked from a tree near my home. It was hard and clearly unripe. I walked through the store and then stepped out toward the liquor store when a security guard approached me and told me that a cashier had reported that I had ****** the avocado from the store. Being accused of theft in public is humiliating. I immediately showed the avocado and asked to be told who made the accusation so that the situation could be cleared up. The security guard refused. I then went to the store manager Marius, expecting a professional response and a willingness to review the situation. Instead, I was dismissed and told that the matter would not be entertained. My request to review CCTV or properly investigate the accusation was brushed off. This is extremely concerning. I shop at this store regularly and I refuse to accept being treated like a ******** without evidence and then being dismissed when I ask for accountability. I am asking Pick n Pay to: • Review the CCTV footage from the time of the incident • Investigate how and why this accusation was made • Accountability from the employee who reported that I had ******(Whom MARUIS is protecting) •Customer service training for your *********** “manager” MARUIS Customers deserve dignity and fairness in your stores. I expect this matter to be taken seriously. Customers deserve dignity and fairness in your stores. I expect this matter to be taken seriously.
1 reply
4 months ago
Infrastructure failure, Missed Appointments & Inadequate Technical Support
This is my last resolution regarding the ongoing failure to provide a stable & reliable fibre service. I have engaged extensively with my ISP(Homeconnect ), who have confirmed that they have exhausted all possible troubleshooting steps on their side. They have made it clear that the recurring outages and faults are infrastructure-related and fall entirely under Vumatel’s responsibility. At this point, their hands are tied because the issue does not originate with the ISP, but with Vumatel’s network. Despite this, the same fault continues to occur on a monthly basis. Technicians are repeatedly dispatched, apply temporary fixes, and leave without resolving the root cause. This ongoing cycle clearly indicates that the issue is either not being correctly diagnosed or that the technicians attending are not adequately qualified to resolve it. In addition, today at 12:40, a technician contacted me to confirm my address and stated that he was on his way. No technician arrived, and no further communication was provided. This behaviour is unprofessional and demonstrates a complete disregard for a paying customer’s time. To be clear, I am not requesting apologies. I am requesting action. Vumatel is required to: • Identify and permanently resolve the underlying infrastructure fault • Ensure that a suitably qualified and experienced technician who is capable of diagnosing and resolving this issue correctly is dispatched to my premises • Honour all scheduled technical appointments without exception • Restore a stable and reliable service without further delays I am paying for a service that is not being consistently delivered, while incurring additional costs for mobile data due to Vumatel’s ongoing infrastructure failures. The continued back-and-forth while billing remains unchanged is unacceptable. At this stage, Vumatel must either deliver the service being billed for or formally acknowledge its inability to do so. I expect immediate escalation and written confirmation of the corrective action being implemented.
1 reply
7 months ago
PAYJUSTNOW’s Credit System is A MESS. Weeks of Errors, No Answers, No Accountability!!
I am beyond frustrated with PayJustNow. The level of incompetence I’m dealing with is honestly shocking for a company that claims to offer a reliable credit service. My credit is available, yet your system REFUSES to let me use the 3-month instalment option. Instead, it forces me to pay the FULL amount upfront🌚which completely defeats the purpose of PayJustNow. What exactly is the point of having approved credit if your system blocks it? This problem started WEEKS ago when your platform glitched and forced me to go through an ID re-verification process sending bank starts etc. I completed every single step, but clearly you never resolved the issue on your side, because the exact same problem is still happening. To make this even worse, your customer support is practically non-existent: • Phone lines that never get answered. • Delayed, copy-and-paste responses that sound automated. • No clarity. • No urgency. • No actual resolution • No accountability from Anyone . How does a financial service provider operate with such poor systems and zero accountability? It is unacceptable that a simple internal error is being dragged out for this long. I want this escalated IMMEDIATELY to someone senior who can actually fix the problem. I expect: 1. A proper human call, not an automated script. 2. Immediate correction of the system block on my credit. 3. An explanation for why this has taken WEEKS without a single proper resolution. Right now, PayJustNow is unreliable, unresponsive, and extremely unprofessional. Zero reliability,Zero professionalism, and zero customer care!! Will this ever be fixed or that is dependent when your system decides to Cooperate ?
0 replies
10 months ago
Over a month later & still no refund!!!
It’s been over a month & I still haven’t received my refund!! Your customer service is disgusting..imagine weeks later & im still fighting for my refund!! I want my money!!! To show that you ***** I can’t even get through to the customer service..
0 replies
11 months ago
REFUND !!!!
You guys keep doing this! You debited money off my account but haven’t reversed it back!! I sent two emails(1 with my bank statement proving money came out ). Merchant reversed the transaction but payflex is hogging on to my money!! I need this sorted out ASAP! Your watsapp is useless! Not forgetting your email systems!! I want my money
0 replies
14 months ago
Was supposed to be g...
Was supposed to be getting a delivery today! And the driver Kamohelo Itumeleng said he can’t deliver at the requested time (6pm) ..He then suggested can he *******ly sign on my behalf and only then he can deliver afterwards..this made me very uncomfortable..I’ve never experienced such this put me off & gave me trust issues
1 reply
15 months ago
Uhappy
Why was I not given an option to choose my own repairer?? I was given a panel beater with the worst reviews, people even had parts ****** from they car.. my question is why would you want to be associated with a company with such horrible reviews?? Clearly you don’t take me as a client seriously..I’m so disappointed now my car turns out worse than it was..one of the emails even stated “ inspect car first, if not happy call us immediately I mean what the hell?? Why is there no quality assurance person to take care of all that??
0 replies
17 months ago
POOR CUSTOMER SERVICE & POOR QUALITY PRODUCTS!!
For such a high-end store the customer service & quality of the product is appalling!! Onthe 31/12/2024 I went to the @home store in Clearwater mall to bring in 1 of the baccarat pot which handle came off with in 4 months useage, we asked for the manager & was told he’s “busy” then a gentleman by the name Linda assisted & told me to bring the entire set for quality control check. I went back today 3rd jan 2025 & the acting manager Terisa told me I did not have to bring entire set & instead asked a colleague how they were taught to handle such a senario (firstly how are you a manager & not know?) secondly what frustrates me is the fact that I’m being told different stories.. she has to call more than 2 stores to find out how she must tackle this matter, followed by I was going to swap the pot for you but we don’t have stock to calling cresta to find out if I can swap the pot there, to looks like this is “bad batch/ poor quality “..I came for a solution & all I got was a bunch of lies & stories. And luckily linda was working & he still confirmed that he was taught that if anything is faulty then the entire set should be brought back. What’s annoying is the fact that these pots don’t come cheap, & was expecting them to last but clearly the joke is on me! Clearwater branch even made it worse a circus of a store filled with people who don’t know what they doing!! Can someone who knows what they doing sort this out, I was there for over 30 min & received no resolution just a I’ll email Amanda..
0 replies
18 months ago
Delayed order AGAIN!!!
DO NOT , I REPEAT DO NOT order from crocs online!! Bought a pair which ended up ******..I placed a replacement order. However despite the order status indicating “complete “it has now been over 3 days & my order has still not been handed over to the courier company for delivery, I’m now even asking if I will even get my shoes . What’s more concerning is that when I reach out to your customer service team for updates, I am receiving conflicting information. Each representative (kholeka)provides a different explanation (either the Black Friday excuse or I need to wait 7-10 working days), which leaves me frustrated & uncertain about my order status. I’ve never seen such unprofessionalism..this has such been an inconvenience & waste of my time!!!
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
26 (100%)